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Bill amount

Hi! I understand my bill has gone up $50. Can you please assist? I tried reaching out to my representative several times as my 1 year was approaching and didn’t get a response. Hoping I can get my bill back down to $110 where it should be 

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Message 1 of 6
ACE - Professor
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Accepted by ACE - Expert (ACE - Expert)
Accepted by skeeterintexas
‎06-17-2019 9:34 AM

Re: Bill amount

For the first year, the price is fixed at a certain rate. Retentions can give you a new rate, but this is typically $X/off for a year. When the annual rate increase hits, your rate goes up by that amount.

 

Call 800-288-2020 during regular business hours, ask for cancellations and see what they can do.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 6
Contributor

Re: Bill amount

I understand. Can my bill be reflected to the original amount?

Thanks!
Message 3 of 6
ACE - Expert

Re: Bill amount

If that was your first year you are not going to get the same offer new users get.  As mentioned above call the standard 800-288-2020 number and ask for "retentions" as you navigate down the phone tree.  See what they can offer that you can live with.  If not, consider downgrading some services (tv, internet speed) to reduce the price (or cancelling entirely if you cannot accept the offer).

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This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 6
Contributor

Re: Bill amount

Thank you for the information! Since I am moving soon and will be canceling all together, can I go ahead and cancel my cable? Looking to keep my internet.

Thank you!
Message 5 of 6
ACE - Expert

Re: Bill amount

Talk to the same group, i.e., "retentions".  I believe an alternate way of getting there is to say "cancel" as you navigate down the phone tree.  They handle both operations and can answer your questions.

 

FWIW Att does provide ways of transferring your existing account to your new address.

 

Moving? Get AT&T Service at Your New Address

Moving Existing Service

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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