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Bill Higher than Expected

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Bill Higher than Expected

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Your AT&T bill has never been easier to understand, but there are factors that can make the bill vary. Understanding these charges will help eliminate any surprises.

 

Promotions
Promotions can make a huge difference to your monthly bill. Check on your bill to see what promotions are active and when they will expire. For more questions on your promotions, check out our promotions expiring article. It has information how you can check for promotions and how to contact us.


Discounts
It may take 1-2 billing cycles for some discounts to appear on your bill. Please pay the full amount due on your bill by the due date, to avoid billing issues in the future. Any over/under payments will reflect on the next bill. Verify your discount now and log into your account at www.att.com.


Taxes
Taxes may apply to charges for products and services included in your bill. Specific taxes vary by state and locality.
 
Surcharges and Other Fees
These are charges authorized by law and may include state-specific surcharges or regulatory fees. Examples include the Federal Subscriber Line Charge and the Federal Universal Service Fee.


Prorated Charges

Prorated charges are partial month charges that are incurred anytime you make changes to the products and services on your AT&T account. Since we bill your monthly service one month in advance, your bill will reflect charges for a partial month of service as well as a full month of charges for the following month. Any overcharges due to this will be reflected in the bill after.

 

Late Payment Fees
Late payments are sometimes unavoidable. To avoid the fee, learn more about setting up a payment arrangement.

 

If you have questions or concerns regarding your bill that as not answered here, please chat with us.

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Accepted by ATTCustomerCare
‎03-26-2018 1:23 PM

Re: Bill Higher than Expected

Check out our above article if you have questions on your bill. 

 

To find out how to pay your bill, learn more about it on this post.

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 6
Contributor

Re: Bill Higher than Expected

Why is my bill higher than $121.00?

Message 3 of 6
Contributor

Re: Bill Higher than Expected

Why is my bill so high this month? Can I view my paper bill please 

Message 4 of 6
Tutor

Re: Bill Higher than Expected

My bill was $78 last month.  I don't understand why it is $126 this month. Has something been added to my bill?

Message 5 of 6
Highlighted
Teacher

Re: Bill Higher than Expected

I paid my bill One Week before I canceled my Service, and I know for a fact we are billed a month in advance,  Why have I not received my money back ? 

All Equipment was Returned and I have proof and I did receive a bill From AT&T saying my bill is 0.00 but I have not gotten my money back, Can someone explain why that is ?

It's been almost 3 months now, if it was ever late on a bill I paid extra do I have to charge a Service Charge ?

I am owed 169.00 and have not got a penny yet.  What is going on ? 

 

My Next step will be BBB.  This has been a horrible adventure which nobody should be put through. 

Message 6 of 6
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