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Basic cable

If you have the basic cable for $19 & it doesn’t have a certain channel included with your package, can you still use your U-verse login to watch shows on  the app available for that channel? Example USA Network

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Message 1 of 6
Administrator

Re: Basic cable

Hi Deavers,

Great question, as the normal requirement to have a subscription the channel in question to sign in to their app.

Thank you for reaching out to AT&T's Community and Forums Team.

Lafayette, AT&T Community Specialist

 


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Message 2 of 6
Tutor

Re: Basic cable

Seems that your missing some words in your reply because it doesn’t make sense to me reading it over about 5 times.... can you please clarify?
Message 3 of 6
Administrator
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎03-11-2019 11:14 AM

Re: Basic cable

@Devers,

Third party Apps require you to have the channel in your subscription package in order to login to their app. For example if USA is in your channel lineup, you can sign in to their app. If HBO is no in your channel lineup you will not be able to login to their app. 

Lafayette, AT&T Community Specialist

 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 4 of 6
ACE - Expert
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎02-19-2019 10:13 AM

Re: Basic cable

I'll clarify.  You can only watch channels on the app that are part of (included in) your package. 

 

Example:  If USA is NOT included in your service then you cannot access it using the app nor can you access it On Demand.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 5 of 6
Tutor

Re: Basic cable

Perfect! Thank you!!
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