Contributor
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2 Messages
Annual Fees?
For the last 3 months, my U-Verse bill has been $5 more than it was supposed to be and when I called to find out why, I was told it because of an annual fee for the TV! I've never heard of that before and was never notified of it either. I would cancel my service, but I'm stuck until September! This is a rip-off!!! I've been a good customer for years and this is how they treat them. That's sad...
mibrnsurg
Expert
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20.4K Messages
8 years ago
@annualfees Look at your bills online before having a conniption fit, you'll see exactly what the fee was for. Under Billing and Payments, chose Bill History.
There you can check the last few month's bill to see what it's for. It's probably the increased annual fees starting in Feb billing.
https://www.att.com/esupport/article.html#!/u-verse-tv/KM1066256
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
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I Call It Like I See It, Simply a U-verse user, nothing more
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JefferMC
ACE - Expert
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35.1K Messages
8 years ago
@annualfees, I'm with mibrnsurg on this, it's probably due to the annual increase in the monthly fees (a dollar here, two dollars there, it adds up), which happens every February. If you'll look at your November bill, I think you'll find a message informing you of the increase.
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skeeterintexas
ACE - Expert
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27.7K Messages
8 years ago
Information provided in the November bills:
1 Attachment
priceincrease.JPG
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annualfees
Contributor
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2 Messages
8 years ago
Good morning to you Mr. @mibrnsurg. I didn't realize I was having a conniption fit. Frustrated...yes...conniption...no. And I did look at my bills and there wasn't anything that I saw that explained it. I just posted this trying to find answers, because the person I spoke to on the phone couldn't explain it to me. She just told me it was a fee.
I appreciate your help and hope you have a wonderful day!
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mibrnsurg
Expert
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20.4K Messages
8 years ago
@annualfees This is what brought out that comment:
I've never heard of that before and was never notified of it either. I would cancel my service, but I'm stuck until September! This is a rip-off!!!
Verbatim from your first post considering the inflection being given in the "!" points. 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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skeeterintexas
ACE - Expert
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27.7K Messages
8 years ago
If you receive a paper bill, it WAS in there. You can review previous bills on line to find it. That's where I found the info I provided.
...and ya'll act like having a conniption is a bad thing. Between that and a hissy fit, is what I live for!
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