06-04-2014 8:37 PM
We are moving in 3 weeks and I called AT&T to see about getting an address verification because the place I'm moving is a apartment complex and the property managment says it is ready for uverse and cox cable. This is a brand new complex less than 3 weeks old and I'm one of the first residents to move in (first in the building that is requesting service) Also, the new subdivision next to the apartment complex is uverse ready when I type it in the AT&T website. I was told that I should request a manual verification in case the AT&T database isn't up to date due to being a new construction.
Can an AT&T rep email me so I can actually get the address verified to see if I qualify for UVERSE TV as well as the phone and internet like the online site shows? I've talked to several reps over the phone who just say I will have to wait until it shows online. Cox requires a 24 month contract to recieve discounts and I need to have a service appointment made soon.
I'm sure I'm not the only one that would like service due to bwing a large new complex that is just now starting to lease.
06-04-2014 9:26 PM
06-05-2014 11:54 AM
Okay, my neighbor has Uverse. When the gas company installed new gas lines, they hit the phone line. This line runs from a box in MY yard, to his house ( it's above ground now, waiting to be re-buried, so I know!) But, ATT claims that my address doesn't have Uverse!!!! Now how in the world can that be, when the box that my neighbor's Uverse comes from is in MY yard???? FYI, my house and his were built the same exact time, same contractor, same everything. So, someone tell me why? I tried to explain to ATT that the neighbor's Uverse comes from my yard, but got NO where!
06-05-2014 12:25 PM
Please click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. Ask them to create an Address Validation Case for you. Include in your PM your address, and the address of the known U-verse subscriber. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site) in a business day or three. However, the complete resolution of an Address Validation Case may take weeks.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle).
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.
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