Address Verification - No Response

Tutor

Address Verification - No Response

We are moving in a month and I called AT&T over a week and a half ago to see about getting an address verification because online it says I qualify for phone and internet but not television and I saw on here that I should request a manual verification in case the ATT database isn't up to date.

 

The lady said it would take 1-3 days to verify and that she would return my call. I have heard nothing in a week and a half. Can an AT&T rep private message me so I can actually get the address verified to see if I qualify for UVERSE TV as well as the phone and internet like the online site shows?

 

I'm not sure if the lady actually put the request in or what, but I've heard nothing back from her regarding what their findings were.

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Accepted by topic author zcane75
‎09-30-2015 1:39 AM

Re: Address Verification - No Response

Normally an address validation request can take anywhere from 7-10 business days depending on how much needs to be done to verify the address. It all we need to do is update our database to indicate that tv is in fact available, then it will not take as long. If we actually have to roll one of our outside tech's to visually inspect it, it will take closer to the 10 business days. Normally when we notify a customer of the results, it is by email and not phone call, unless an email is not provided. I would send ATTCustomerCare a PM so they can check and see if in fact an address validation request had been submitted for you, and if so, what the status is.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5 (726 Views)
Tutor

Re: Address Verification - No Response

Thanks I contacted them through pm. I was told one to three days and was wondering why I hadn't heard. Could very we'll be like u said and they may have had to send someone out. Thanks

Message 3 of 5 (707 Views)
Community Support

Re: Address Verification - No Response

Hi zcane75,

 

We have received your message and look forward to working with you on this.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5 (698 Views)
Employee

Re: Address Verification - No Response

You're very welcome. I hope you get good news.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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