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Chipotle53's profile

Contributor

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1 Message

Tuesday, April 23rd, 2019 4:08 PM

ATT threading to send me to collection even though i am paying dept monthly

Hey There,

 

i was told by an agent that if i cancel service, i will not have to pay any cancellation fee. unfortunately, it didn't work out as he said; but that is an old argument. my concern he is that. i keep receiving mail from ATT threading to send my account to collection. i have been paying monthly and i even told them that i don't have that full amount now but i will pay it full in 6 months. one of the representative let me know that after 60 days, it will go to collection, another one said that it is fine if i pay any amount monthly. 

Right now i am confused. are they really going to send it to collection?

 

Thank you

Accepted Solution

Official Solution

ACE - Expert

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27.6K Messages

5 years ago

Unfortunately, they can.  The good news is that once it goes to collection you might be able to negotiate with the collection agency a lower balance in order to pay it in full.

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