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ATT threading to send me to collection even though i am paying dept monthly

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ATT threading to send me to collection even though i am paying dept monthly

Hey There,

 

i was told by an agent that if i cancel service, i will not have to pay any cancellation fee. unfortunately, it didn't work out as he said; but that is an old argument. my concern he is that. i keep receiving mail from ATT threading to send my account to collection. i have been paying monthly and i even told them that i don't have that full amount now but i will pay it full in 6 months. one of the representative let me know that after 60 days, it will go to collection, another one said that it is fine if i pay any amount monthly. 

Right now i am confused. are they really going to send it to collection?

 

Thank you

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Accepted by ATTDmitriyCM
‎04-23-2019 10:57 AM

Re: ATT threading to send me to collection even though i am paying dept monthly

Unfortunately, they can.  The good news is that once it goes to collection you might be able to negotiate with the collection agency a lower balance in order to pay it in full.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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