Contributor
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1 Message
ATT discriminating against disabled
I had a date confirmed to start my service & I just received an email moving that date back several days--leaving me without any connection for the next week. My cell phone does not work well at my new address. I am disabled (unable to walk/in poor health) & terrified of being alone and without any means to communicate (no phone or internet).
Changing the installlation date is putting me in jeopardy & it was done immediately after I talked to a very rude representative--I was calling back to try to get the installation moved to a sooner time--now instead of helping me they are hurting me.
Besides not being able to communicate or get help (or have groceries ordered & delivered, etc), I spend my days online and will have nothing to do--I'll truly be alone.
I am hoping that someone monitors this forum and will do something to help.
Julie
Jeffster
ACE - Professor
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2.6K Messages
10 years ago
I would recommend that you send a Private Message to
ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM(Blue envelope top right of screen) between the hours of 7am-10pm CST Monday - Friday, should hear back within 2 to 3 business days.
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Darknessrise
Professor
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2.4K Messages
10 years ago
I don't know where you got "ATT discriminating against disabled" since dates get pushed back or all over the place for a lot of people. It's not like they can wave a magic wand and make them rush over to install for you. Issues arise and sometimes they need to push back the install.
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Hello @julielynns
I'm sorry you're having installation issues, our team will be happy to help. Like Jeffster suggested, please send us a private message and one of our managers will contact you as soon as possible to assist.
Thank you,
Dmitriy
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