ATT discriminating against disabled

Contributor

ATT discriminating against disabled

I had a date confirmed to start my service & I just received an email moving that date back several days--leaving me without any connection for the next week. My cell phone does not work well at my new address. I am disabled (unable to walk/in poor health) & terrified of being alone and without any means to communicate (no phone or internet). 

 

 

Changing the installlation date is putting me in jeopardy & it was done immediately after I talked to a very rude representative--I was calling back to try to get the installation moved to a sooner time--now instead of helping me they are hurting me.

 

Besides not being able to communicate or get help (or have groceries ordered & delivered, etc), I spend my days online and will have nothing to do--I'll truly be alone.

I am hoping that someone monitors this forum and will do something to help. 

 

Julie

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Message 1 of 4
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ACE - Guru

Re: ATT discriminating against disabled

     I would recommend that you send a Private Message to Community SupportATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM(Blue envelope top right of screen) between the hours of 7am-10pm CST Monday - Friday, should hear back within 2 to 3 business days.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 4
ACE - Professor

Re: ATT discriminating against disabled

I don't know where you got "ATT discriminating against disabled" since dates get pushed back or all over the place for a lot of people. It's not like they can wave a magic wand and make them rush over to install for you. Issues arise and sometimes they need to push back the install.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 4
Community Manager

Re: ATT discriminating against disabled

Hello @julielynns 

 

I'm sorry you're having installation issues, our team will be happy to help. Like suggested, please send us a private message and one of our managers will contact you as soon as possible to assist.

 

Thank you,

Dmitriy


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