I have had hole all the way across my driveway for 24 (yes i said 24) days. City water department came out to repair a water leak and because the locator for AT&T mislocated the phone line, the water department hit it and damaged it. We have been waiting 24 days for AT&T to come out and fix it. The City Manager, City Water Department, my landlord and myself call the "supervisor" over our area and he never returns our calls. Because I can't use my driveway, I have to get to my carport by driving through my yard. After 24 days of doing this, I have now damaged my grass. My only other option is to park on the side of a busy road and walk to my house.
I finally spoke to the supervisor on Tuesday and he said he was waiting on a truck from Dallas to deliver the cable needed to do the repair. This is what his technicians have been telling me the whole time. Today is Thursday, must be a slow driver. If I had to wait that long for a product to get delivered, I would change who I ordered from.
Since my yard is now damaged, I know AT&T won't be inclined to repair it, I will be charged (fined) for this by my landlord.
Anyone have any suggestions? Is there someone higher in the chain that I can complain to and get results?
And no, no ones telephone, internet or anything is out so I am the only one suffering.
Click the hyperlink for AT&T Customer Care. They are an escalation team that is higher than regular Customer Service who can help you get this resolved. Watch the blue envelope for a reply as they will contact you via PM as well.