Contributor
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1 Message
AT&T appointment no-show
Does anyone have any suggestions for how to ensure that AT&T keeps their service appointments? No one showed at the appointment time and no one called until after the appointment. I'm tryting to decide if we should switch to another carrier. Is this typical?
MacDrexel
Tutor
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2 Messages
10 years ago
So I have been an AT&T U-Verse customer for about three months now. Before this I had Comcast for years. After moving I was so happy to hear I had other choices and quickly ordered the Gigapower after seeing the free tablet promotion and the available options it had. I never thought in my wildest dreams that someone could be worse than Comcast. Well, since I have joined they have, installed the wrong internet speed (ordered 300 mbps and had 3.0 mbps installed), cancelled two separate service appointments without any notification, and now I just learned that they cancelled the promotion that would give me a free Samsung tablet without notifying me at all. I just spent the last 30 minutes on the phone in order to fix this. I have already been waiting almost three months for the tablet and now I have to wait another 4-6 weeks. I was initially told that it would arrive in 6-8 weeks and now it will be somewhere around 14-16 weeks. Is anyone else having as much trouble as I am?
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MacDrexel
Tutor
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2 Messages
10 years ago
I have had two appointments cancelled on me without any notification. I had to change my schedule around so I was home at the times so I was a little peeved, putting it nicely, when I found out they were cancelled. I am also dealing with an issue regarding the free tablet that was part of the promotion when I signed up. I am waiting to hear back about how AT&T sends me notifications in hopes that it will solve at least some of the issues I have been having. I am coming from Comcast so I am not new to being disappointed but I was hoping for better service with AT&T U-Verse. So far not so good.
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vanessa6297
Teacher
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11 Messages
10 years ago
I had the same thing happen to me in June. A U-verse tech set up an additional appointment for me for the following day. I waited all day and no one ever came by or even called me. I had to conduct a live chat the day after said missed appointment. After the live chat was conducted the original tech called me and was rather upset by my live chat request for a new appointment. I did have the issue resolved by another tech who visited and was very pleasent and very helpful. All you can do is check on your appointment either by phone or online and if they don't show let the company know.
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antman_2
Guru
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506 Messages
10 years ago
Happened to me once on a service call as I schedule my appointments in the block of time after my work. The problem is if the techs are on a job taking longer than expected you (the latest appointments) get the boot. Att called me 1 minute before closing to let me know. They put me on a priority the next day and it worked out fine.
It sucks, but understandable with all this tech and some customers unable to even understand a remote the techs take longer in the field.
Just life....
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Donv629
Contributor
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1 Message
9 years ago
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mibrnsurg
Expert
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20.4K Messages
9 years ago
Contact ATT Uverse Care on the link in my signature.
Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service install problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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sheena3198
Tutor
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5 Messages
9 years ago
There's always excuses with ATT, but never any solutions- always, jus an oh well, we are busy
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goalymom
Tutor
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7 Messages
9 years ago
I had an appointment scheduled 2 weeks ago and left work early to hurry home to meet the 5:00p appointment time. At 6:00p I checked the status of the appointment only to see a message that the tech would be delayed due to "network issues". I checked back at 7:00p to find the same message. At 8:00p I checked and the message had been updated to include "you will be contacted to reschedule your appointment or you can continue to check back". As of this date (weeks later) there has been no call to reschedule. But I also learned that the picture freezing / pixelating issues were widespread and everyone was having the problem with the same "fixes" not working...so I have no idea what is the solution. Communication from ATT is almost non-existent.
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Notaliar
Contributor
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1 Message
8 years ago
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isthisnecessary
Contributor
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2 Messages
8 years ago
Another No-show. What is going on?
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