10-02-2015 8:28 AM
I spent 1 hour on the phone and got transferred around. All I wanted to do was return 2 u-verse receivers. 7 separate phone calls are got nothing accomplished. Is this typical of AT&T Customer Service?
Solved by: Go to Solution.
10-02-2015 9:02 AM
Here ie the best way to return equipment
I have used this on a extra box that I had and no problems
10-02-2015 11:02 AM
Well... if you're currently being charged for the receiver you're going to return, you really do need to contact AT&T first so that they'll stop billing on that receiver, and I think this makes it turn up in the UPS system as returnable as well.
If you can't get help at 800-288-2020, try clicking this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your avatar and name) in a business day or three. You can give them your Full Name, Billing Account Number and the best way and time to contact you to speed things along.
Here's a newer article with an infographic covering some of the finer points:
08-29-2016 12:14 PM
08-29-2016 12:54 PM
I have unused AT&T phone cards that were purchased at Sam's Club a few years back. Sam's Club does not do any refunds/store credit for these. Does AT&T refund for unused AT&T phone cards, and if so, what is the process please?
09-22-2016 10:10 AM
YES, it is ABSOLUTELY typical of USUAL customer service with AT&T. The frustration they cause to their PAYING CUSTOMERS is above and beyond what should be tolerated by anyone and the company should be shut down! I have never hated a company more than I do them!
09-08-2017 8:15 AM
I have disconnected service and returned equipment in the container provided by DirectTV. My account number is 13318268. After months of getting the run-around about a $250 Visa card (which I NEVER received) and complaints about internet service: box came with phone jacks and I don't have phone jacks in my house!), I have been waiting to receive a final bill from your company. I have however received various emails threatening to damage my credit if I don't pay it! Please send me a final bill so that I may submit it to Spectrum; a company who actually knows how to keep one's business.
04-26-2019 5:55 PM
It is strange that no matter which number you call you always get the same automated voice answer service? And it really doesn't matter what your problem is they will not take responsibility.
It's your internet, that is the answer I get from AT&T Direct TV. Its Direct TV that is the answer I get from AT&T internet service. I was guaranteed a price for my bundle and they still advertise
that price but it changes after your very first bill and as for the AT&T rewards card, I wouldn't hold