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AT&T Customer Service

I spent 1 hour on the phone and got transferred around. All I wanted to do was return 2 u-verse receivers. 7 separate phone calls are got nothing accomplished. Is this typical of AT&T Customer Service?

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Message 1 of 8
ACE - Professor
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Accepted by Employee (Employee)
Accepted by ATTBrandi
‎10-02-2015 6:42 PM

Re: AT&T Customer Service

Here ie the best way to return equipment

https://forums.att.com/t5/U-verse-Account-Questions/i-need-to-return-the-uverse-cable-boxes/m-p/4296...

I have used this on a extra box that I had and no problems

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 8
ACE - Expert

Re: AT&T Customer Service

Well... if you're currently being charged for the receiver you're going to return, you really do need to contact AT&T first so that they'll stop billing on that receiver, and I think this makes it turn up in the UPS system as returnable as well.

 

If you can't get help at 800-288-2020, try clicking this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your avatar and name) in a business day or three.  You can give them your Full Name, Billing Account Number and the best way and time to contact you to speed things along.

 

Here's a newer article with an infographic covering some of the finer points:

 

https://forums.att.com/t5/U-verse-Account-Questions/How-to-Return-U-verse-Equipment/m-p/4287959

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 8
Contributor

Re: AT&T Customer Service

I have attempted 4 times to speak to customer service I have 4 times disconnected.......fraudulent charging me services not used.....Service rep. Lee, told me all this stuff that I thought I could trust. Then found out only to carge me. I went from Uverse to direct tv for 3 of our tv and left 1 Uverse setup in a bedroom and lee was told that wanted only basic service...no movies....1 tv only. June 3rd 2016 I switched...then direct tv rep came out input dirct tv service. Lee told me specific.....keep Uverse equipment and when you stop the last Uverse and change to direct tv, then turn in all equipment. Also I was told I had to keep at least 1 Tv Connection because of a bundle that's why I did it this way otherwise I would not have kept 1.Uverse. Now charging me for full services for all 4 the over $400.00. This is fraud.....I am disabled totally and wanted direct tv. What a mess and I need a representative in charge to assist with this situation....4times I have tried and the rep talking to me hang up when it comes to providing the service to look into this matter......disconnected me. I have recorded of call a on my cell phone
Message 4 of 8
Contributor

Re: AT&T Customer Service

I have unused AT&T phone cards that were purchased at Sam's Club a few years back. Sam's Club does not do any refunds/store credit for these. Does AT&T refund for unused AT&T phone cards, and if so, what is the process please?

Message 5 of 8

Re: AT&T Customer Service

YES, it is ABSOLUTELY typical of USUAL customer service with AT&T.  The frustration they cause to their PAYING CUSTOMERS is above and beyond what should be tolerated by anyone and the company should be shut down! I have never hated a company more than I do them! 

Message 6 of 8
Contributor

Re: AT&T Customer Service

Good morning
Message 7 of 8
Contributor

Re: AT&T Customer Service

I have disconnected service and returned equipment in the container provided by DirectTV. My account number is 13318268.  After months of getting the run-around about a $250 Visa card (which I NEVER received) and complaints about internet service: box came with phone jacks and I don't have phone jacks in my house!), I have been waiting to receive a final bill from your company.  I have however received various emails threatening to damage my credit if I don't pay it! Please send me a final bill so that I may submit it to Spectrum; a company who actually knows how to keep one's business.

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