10-02-2015 8:28 AM
I spent 1 hour on the phone and got transferred around. All I wanted to do was return 2 u-verse receivers. 7 separate phone calls are got nothing accomplished. Is this typical of AT&T Customer Service?
Solved by: Go to Solution.
10-02-2015 9:02 AM
Here ie the best way to return equipment
I have used this on a extra box that I had and no problems
10-02-2015 11:02 AM
Well... if you're currently being charged for the receiver you're going to return, you really do need to contact AT&T first so that they'll stop billing on that receiver, and I think this makes it turn up in the UPS system as returnable as well.
If you can't get help at 800-288-2020, try clicking this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your avatar and name) in a business day or three. You can give them your Full Name, Billing Account Number and the best way and time to contact you to speed things along.
Here's a newer article with an infographic covering some of the finer points:
08-29-2016 12:14 PM
08-29-2016 12:54 PM
I have unused AT&T phone cards that were purchased at Sam's Club a few years back. Sam's Club does not do any refunds/store credit for these. Does AT&T refund for unused AT&T phone cards, and if so, what is the process please?
09-22-2016 10:10 AM
YES, it is ABSOLUTELY typical of USUAL customer service with AT&T. The frustration they cause to their PAYING CUSTOMERS is above and beyond what should be tolerated by anyone and the company should be shut down! I have never hated a company more than I do them!
09-08-2017 8:15 AM
I have disconnected service and returned equipment in the container provided by DirectTV. My account number is 13318268. After months of getting the run-around about a $250 Visa card (which I NEVER received) and complaints about internet service: box came with phone jacks and I don't have phone jacks in my house!), I have been waiting to receive a final bill from your company. I have however received various emails threatening to damage my credit if I don't pay it! Please send me a final bill so that I may submit it to Spectrum; a company who actually knows how to keep one's business.