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99$ Upgrade????


99$ Upgrade????

I went to my account to upgrade from 18mbps to 45 and they want to charge me a one time fee of $99, WHY!!!!!!

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Accepted by great88
‎09-30-2015 1:39 AM

Re: 99$ Upgrade????

Hello @great88


The upgrade to 45 Mbps typically requires a technician to come out to your home to set your service up. For many people, the 45 Mbps tier also requires a lot of outside work(at the local equipment) to prepare your service. It will also include a new line to be ran from the side of your home to your gateway, should you need the line upgraded. If you're also using an older style gateway, the install would include a newer gateway to replace your current one.


Some have mentioned that even though it said it would cost them $99, their account wasn't charged the fee. Your mileage may vary.


Hope this helps!

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