$200 Rewards Card Redemption EXPIRED?!! HORRIBLE Customer Service!

Tutor

$200 Rewards Card Redemption EXPIRED?!! HORRIBLE Customer Service!

I had a HORRIBLE experience with AT&T today. Let me first say that I am a VERY loyal AT&T customer. I have been an AT&T wireless costumer for about 5 years and I am a U-Verse customer that is about to move her services to a new address. When I first signed up for AT&T Uverse back in February of this year I was told I was going to receive a $200 rebate/rewards card. Which I assumed was just going to be mailed to me. Nothing came. It wasnt until a couple of months ago when I received a reward notification for a $10 Visa Card, that I realized I had to redeem my card online. I NEVER received notification to redeem. In fact, I was never acknowledge as a bundled customer and had to call in to have my discounts manual entered EVERY MONTH until May 2013. This may be why I never received the Reward notification in the mail. I called AT&T today to try to fix this problem, and I was spoken to very rudely and was told it was too late to redeem my card. I was NEVER told how the rebate system works, I NEVER received award notification because I wasnt acknowledge in the billing system as a bundle customer until more than 3 months later, so how was this my fault? I even told the customer service rep that if I was going to be treated this rudely that I wouldnt move my services and would cancel all together, but she continued to rush me off the phone. I have NEVER been treated this way by an AT&T employee and it was VERY frustrating. I have always been an advocate for AT&T's great customer service and relationship skills, and this was VERY disappointing. 

Message 1 of 129 (23,746 Views)
Tutor

Re: $200 Rewards Card Redemption EXPIRED?!! HORRIBLE Customer Service!

Same thing happened to me.  I was supposed to get 250$.  After 10 phone calls, being transferred, hung up on, transferred to somewhere that could not help me etc. I finally got $100 out of them.  Said the promotion I was given never existed. Typical ATT runaround and bait and switch.

Message 2 of 129 (21,665 Views)
Tutor

Re: $200 Rewards Card Redemption EXPIRED?!! HORRIBLE Customer Service!

I want to say that this issue is now solved!! Within just a couple of days, I was reached out to by Social Media Manager, Ryan. He put a $200 credit/adjustment on my account to make up for the $200 Rewards card I never received. I am VERY happy with AT&T for taking care of this issue so quickly. Thank you very much again AT&T!! This is why I have always loved you!! Smiley Very Happy

Message 3 of 129 (21,600 Views)
Community Manager

Re: $200 Rewards Card Redemption EXPIRED?!! HORRIBLE Customer Service!

[ Edited ]

That's great, mamabecka! I'm so glad to hear we got that resolved for you. I hope we continue to see you around in the forums! As always, please let me know if you have any other questions or concerns!

 

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 129 (21,562 Views)
Contributor

Re: $200 Rewards Card Redemption EXPIRED?!! HORRIBLE Customer Service!

I can completely disagree with this, as I haven't used any of my Visa Reward Card, as I wanted to use for holiday expenditures, I called, and said a balance of $150 was still on card, they re-issued me a card ($7 processing chage - whatever!) and so I'll have a new card in 2-3 weeks, at $143 balance. I'll take it!

 

Thank you AT&T. Much better in my opinion than other carriers I've dealt with when it comes to customer satisfaction and loyalty.

Message 5 of 129 (21,370 Views)
Contributor

Re: $200 Rewards Card Redemption EXPIRED?!! HORRIBLE Customer Service!

I have an expired rewards card too, and I emailed where they said to email and I haven't gotten a response. If someone could please respond to me I'd REALLY appreciate it. I was SOOO sad and upset to realize that it expired at the end of Dec when I found it Jan 4Smiley Sad

 

Thank you!

Message 6 of 129 (21,000 Views)
Contributor

Re: $200 Rewards Card Redemption EXPIRED?!! HORRIBLE Customer Service!

[ Edited ]

Hi Same thing happened for me,I have 200$ reward which got expired,REwardcenter agent told he can't do anything funds got expired.Can Someone help me.I have sent a mail to customercare,But when I spoke to the person last year they i will get some amount in case of card expires.
I felt I got cheated Smiley Sad
-Anand

Message 7 of 129 (20,826 Views)
Community Manager

Re: $200 Rewards Card Redemption EXPIRED?!! HORRIBLE Customer Service!

Hello anandamurugann,

 

Thank you for sending us a message. One of our managers will contact you as soon as possible to help.

 

Thanks again,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 129 (20,824 Views)
Contributor

Re: $200 Rewards Card Redemption EXPIRED?!! HORRIBLE Customer Service!

[ Edited ]

So apparently this is a common issue. I glad im not alone. Now hopefully I can get my expired rewards as well. Ok so here's the situation; I had att uverse and internet (I also have been with att for many years now with our cellphones) when my fiance and I decided to move to a different city we called customer service to have our service transferred but I guess uverse was not available at our new address so sadly we had to cancel. A couple months later we happened to be at an AT&T store about out phones and they happened to mention that service is available. So we restarted a new service. But in the mix of mobing and mail being forwarded/not forwarded I find a forwarded mail from my previous account for a rewards card but it was EXPIRED! Now I cant claim it what im being told! Why? I know that its expired but why cant it be claimed if it never was claimed and I still am a memeber. I love AT&T but it seems like when its time to get what people are promosed as an insentive theres all these steps and hassle loop holes that people have to go through. Please contact me on my email [edited for privacy]

Message 9 of 129 (20,741 Views)
Contributor

Re: $200 Rewards Card Redemption EXPIRED?!! HORRIBLE Customer Service!

We too changed over to ATT last year and were told we would get $200.00 in gift cards.  Until now we have not heard anything.  If ATT doesn't have to abide by their promises, do we have to abide by our contract?  Judging from all the postings about the rewards offer, ATT doesn't seem to value customer satisfaction.  That is a growing concern for businesses today.

 

Message 10 of 129 (20,691 Views)
Contributor

Re: $200 Rewards Card Redemption EXPIRED?!! HORRIBLE Customer Service!

As of today we still have not had a response to our complaint.  I want to know if ATT doesn't honor their promises do we have to honor our contract.  Fair is fair!  Is it too much to ask for the courtesy of a response? So much for customer satisfaction. 

Message 11 of 129 (20,616 Views)
Employee

Re: $200 Rewards Card Redemption EXPIRED?!! HORRIBLE Customer Service!

Kathyjm41, this is a user forum, if wish for a direct reply did you follow the above post by ATTMarianaCM to send a private message?
Include all necessary information and expect a reply in 2 to 3 business days, weekends not included.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 129 (20,610 Views)
Contributor

Re: $200 Rewards Card Redemption EXPIRED?!! HORRIBLE Customer Service!

Hi Mariana,

Could you please help me with my expired reward card. Thank you. Please let me know if can PM you with all my details. Thanks for your help in advance.
Message 13 of 129 (20,322 Views)
Community Manager

Re: $200 Rewards Card Redemption EXPIRED?!! HORRIBLE Customer Service!

Hello @infoguild 

 

The best way to address any rewards issues is by contating AT&T Reward center directly. Here is the page with the contact info and a Chat option for the Rewards Center, as well as their business hours.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 129 (20,232 Views)
Contributor

Re: $200 Rewards HORRIBLE harrasment phone calls!

i have called and asked to be remove from the calling list. i get several calls a day with multiple numbers blocked and yet i still get computer calls to goto AT&T site to recieve my 200 dollar switch rewards. PLEASE STOP DESIST THE BLATANT HARRASEMENT.

Message 15 of 129 (18,316 Views)
Share this topic
Announcements

Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.

Additional Support