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19.95 or $35 p/m

Teacher

19.95 or $35 p/m

Hi,

 

I am a new customer and just ordered Home internet DSL pro w/o phone line. When I ordered, the confirmation page showed me $19.95 per month charges for 1 year + DSL modem charge = $75.

 

Now When I get order confirmation email from ATT, I see

 

Total Monthly Charges $35and One time Charges $75

 

What is this ??? Do I have to pay $35 a month or $19.95 a month + ofcourse taxes.

 

Can someone explain this to me? I'd like to cacel my online order in case it is $35 /pm for new customer.

 

Thanks

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Message 1 of 26
Expert

Re: 19.95 or $35 p/m

Next time you call, go directly to Sales--they're the ones who technically came up with this deal to begin with.  I've always had better luck with them (instead of Billing) when it comes to pricing issues.  Good luck!            


@upengan78 wrote:

Nope. I think chat support people ask us to call that 1-800.. number for billing issues.  Wonder if chat can be useful, I will tr y that if you think it can be useful.


 

Message 16 of 26
Teacher

Re: 19.95 or $35 p/m

 

Hello guys,

 

I chose the billing section again. Listened to music for 30 minutes, finished sour onion chips packet when finally talked to real good customer support lady in Ohio -  very talkative, lol . Well she took her time but she sure fixed the problem as I can see my online bill now reflects 19.95 as charge as opposed to previous $35.  I hope she fixed that for full one year , she said she did and I will take her word.

 

She said I will receive a survery, I haven't received. Hope I receive it soon.

Message 17 of 26
Expert

Re: 19.95 or $35 p/m

Thanks for the update--and keep an eye on that bill. Smiley Wink  Hope it is fixed now; you've been more than patient.

Message 18 of 26
Expert

Re: 19.95 or $35 p/m

Enjoy.

Message 19 of 26
Teacher

Re: 19.95 or $35 p/m

Hello..

 

Didn't really want to reply to my old thread but thought it will actually help in understanding my question below due to past details in this thread.

 

I am not able to pay this month's bill. Last month Bill showed $4.95 to be paid but I paid 19.95 thinking that was their mistake(I don't know if they can mistake in those places) so that bill got paid. Now I can't pay this month's bill.

 

Attached screenshot from Firefox- Account number erased (and some of my bookmarks as well)

 

Do I need to worry?

 

att_oct_bill.jpg

Message 20 of 26
Expert
Solution
Accepted by topic author
Accepted by upengan78
‎09-30-2015 1:39 AM

Re: 19.95 or $35 p/m

It shows that your account has a credit balance, thus there is nothing to pay.

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Message 21 of 26

Re: 19.95 or $35 p/m

There is nothing to pay.  You have a credit balance of $25.20.  However, if you're having trouble paying your bill, it's time to cancel your service.

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Message 22 of 26
Teacher

Re: 19.95 or $35 p/m

Thanks guys for quick reply. That is great to know. I guess I am not able to pay this time is only because I have credit balance, payment method on this site worked fine before..

 

Have a good day.

Message 23 of 26
Highlighted

Re: 19.95 or $35 p/m

Oh, OK.  I thought you were saying you didn't have the money to pay.

Message 24 of 26
Expert

Re: 19.95 or $35 p/m

I wouldn't worry, but I would call cs to discuss what is going on with my bill.  Just to make sure you don't get undersireable and or unexpected results.

Message 25 of 26

Re: 19.95 or $35 p/m

I think they were credited for some of the over-billed months.  They should have one more month of "pre-paid" service, then back to normal.

Message 26 of 26
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