Teacher
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13 Messages
19.95 or $35 p/m
Hi,
I am a new customer and just ordered Home internet DSL pro w/o phone line. When I ordered, the confirmation page showed me $19.95 per month charges for 1 year + DSL modem charge = $75.
Now When I get order confirmation email from ATT, I see
Total Monthly Charges $35and One time Charges $75
What is this ??? Do I have to pay $35 a month or $19.95 a month + ofcourse taxes.
Can someone explain this to me? I'd like to cacel my online order in case it is $35 /pm for new customer.
Thanks
upengan78
Teacher
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13 Messages
13 years ago
Yeah I'll be watchful.
Thanks for the clarification about fiber optics , Uverse and ins and outs 🙂
thanks and take care.
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spd2demun
Expert
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24.3K Messages
13 years ago
YW, and good luck with that bill, and enjoy your UV HSI.
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upengan78
Teacher
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13 Messages
13 years ago
So after 3 months of happiness, now I had to come here and dig open this old thread again.
Being new customer I was supposed to get one year promotional rate of 19.95, but my current bill shows $35 due on Aug 20 and 1 year is not over yet !
So I call their customer billing support number, talk with lady for 15-20 minutes including waiting time. She tells me she will forward a note to billing system and it will get relfected in about a month but I have to pay 35 this month so while I started confirming what she told me earlier, she said "Oh you know what I am in North carolina and you are in Chicago, let me transfer you to Chicago customer team, Okay?" I said okay and there starts waiting, I waited for 40 minutes and operators were always busy and so I hang up. Can't spend more money on my cell phone minutes(pay as I go). So this phone call afterall was a waste.
I know it wouldn' t help much just by writing here but thought I'd write for those who care ..
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RCSMG
Expert
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23.3K Messages
13 years ago
Did you try using the online chat service to get this resolved?
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upengan78
Teacher
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13 Messages
13 years ago
Nope. I think chat support people ask us to call that 1-800.. number for billing issues. Wonder if chat can be useful, I will tr y that if you think it can be useful.
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RCSMG
Expert
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23.3K Messages
13 years ago
People have posted that they got several issues resolved using the chat service.
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spd2demun
Expert
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24.3K Messages
13 years ago
Next time you call, go directly to Sales--they're the ones who technically came up with this deal to begin with. I've always had better luck with them (instead of Billing) when it comes to pricing issues. Good luck!
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upengan78
Teacher
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13 Messages
13 years ago
Hello guys,
I chose the billing section again. Listened to music for 30 minutes, finished sour onion chips packet when finally talked to real good customer support lady in Ohio - very talkative, lol . Well she took her time but she sure fixed the problem as I can see my online bill now reflects 19.95 as charge as opposed to previous $35. I hope she fixed that for full one year , she said she did and I will take her word.
She said I will receive a survery, I haven't received. Hope I receive it soon.
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spd2demun
Expert
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24.3K Messages
13 years ago
Thanks for the update--and keep an eye on that bill. Hope it is fixed now; you've been more than patient.
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RCSMG
Expert
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23.3K Messages
13 years ago
Enjoy.
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