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Mar 27, 2015
lubfry Mar 27, 2015
We signed on with u-verse back in November of 2009. Every year our bill gets jacked up, and I have to argue with some customer service rep (who I'm sure is told to not give an inch), who says there is nothing they can do about it. I don't understand the policy of penalizing customers who have remained with u-verse for several years by constantly raising the rates, and giv...
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Mar 27, 2015
charleshj Mar 27, 2015
Called on December 5th 2014 and rep told me that he can get me down to 130.00 a month for uverse tv, internet and phone all I had to do was agree to 1 year cotract. I said OK. Next month I got a bill for 200.00 and again I called. Another rep told me I am sorry for this but the previous person just gave you a discount for a short time. and asked if I would Iike to get rid...
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Mar 28, 2015
Cycloneia Mar 28, 2015
I get frustrated every time I have to call at&t which I do monthly to pay my bill or for anything else. The frustrating part is only having the option to talk as far as I know because I wasn't given an option to press any numbers, and having to go through so many prompts before I actually get to that part. Another frustrating part about it is how sensitive it is when liste...
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Mar 27, 2015
dean1013 Mar 27, 2015
I made a payment through online banking that posted to my bank account on 3/18. My Uverse was cut off on 3/25 because AT&T HAS LOST THE PAYMENT! I have spent countless hours over the past 3 days dealing with a new level of imcompetence you wouldnt find at a daycare service. How do you lose $208.41 and have ABSOLUTELY NO WAY of tracking it down? I was told to contact my ba...
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Mar 25, 2015
bradgg Mar 25, 2015
I rebundled in January because my old promotion was expiring. I was told that the new total price would be within about $10. I was paying $119. From what I heard today, there is actually a note on my account that says she told me it would be about $110, but I don't remember her saying that. The lady was very nice. But, what she told me when I rebundled was that the new U3...
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Mar 27, 2015
Whit56 Mar 27, 2015
I missed a payment on my wireless Internet and I was wondering about this restoral fee of $49. Why do I have to pay that kind of fee?
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Mar 26, 2015
christina9521 Mar 26, 2015
When I moved in May 2013 to my current apartment, I was thrilled to find out that ATT Uverse was available, and I could cut ties with Comcast. For almost two years, I was an extremely satisfied ATT customer. However, the situation I have been dealing with for the past few days is making me consider switching back to Comcast. I have called in four times- 2 times the system...
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Mar 21, 2015
SeaTiger6 Mar 21, 2015
Hoping someone will offer help or advice. I’m about one step from cancelling all AT&T accounts due to frustration. I have been an AT&T subscriber for more than a decade. I am so confused and tired of dealing with craziness; am about to shove it all in.In 2015, opted to start bundled deals. I have three elements - wireless/phone, internet, & U-Verse service. I got the craz...
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Mar 26, 2015
mike1950 Mar 26, 2015
Had very frustrating day with ATT. Have been long time customer. Recently increased my service with you, but now doubt the wisdom of having done this. I added Universe service and now find I have two bills to deal with one for my wireless and one for everything else. This is the 21st Century I know you can deal with this better. You should have given me a unified bill as ...
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Mar 26, 2015
ms111262 Mar 26, 2015
I signed up for auto billing since the first bill was screwed up and didn't want further disruptions. I received my second month's bill and assumed autopay with my credit card would do as the service implies "autopay". Just go up and had the blue screen saying the bill hadn't been paid. I checked my account and confrmed autopay was set-up to be paid April 6th (today is Ma...
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