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Posted Aug 25, 2013
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These so-called forums…
These "forums" are a total farce. There is absolutely nothing to be accomplished in, by or as a result of them. AT&T will give us only what they feel they must. Never a molecule more. The moment that FiOS is available in Dallas, that's where I'll be. We desperately need that competition here.
These "forums" are a total farce. There is absolutely nothing to be accomplished in, by or as a result of them. AT&T will give us only what they feel they must. Never a molecule more. The moment that FiOS is available in Dallas, that's where I'll be. We desperately need that competition here.

These so-called forums…

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Aug 25, 2013 9:56:23 PM
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ACE - Master

These are peer-to-peer forums...

 

and you're welcome.

These are peer-to-peer forums...

 

and you're welcome.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: These so-called forums…

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Aug 26, 2013 8:27:24 AM
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ACE - Master

jmt0427 wrote:
These "forums" are a total farce. There is absolutely nothing to be accomplished in, by or as a result of them. AT&T will give us only what they feel they must. Never a molecule more. The moment that FiOS is available in Dallas, that's where I'll be. We desperately need that competition here.

 

As my previous post was removed due to stating the obvious, I guess the only thing I can say is that your post shows a lack of effort to take the time to do a search for your problem or noticed the hundreds upon hundreds of accepted solutions, or even bothered to actually ask a question.

 

Apparently you've accomplished something though, you've come on here and complained about the forum being ineffective, without actually giving it a chance to address whatever your issues are.

 

 

 

 

P.S.

Verizon has a forum too. Hopefully you'll find them more useful. Personally, I don't think the problem is with the forums.

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
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I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

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jmt0427 wrote:
These "forums" are a total farce. There is absolutely nothing to be accomplished in, by or as a result of them. AT&T will give us only what they feel they must. Never a molecule more. The moment that FiOS is available in Dallas, that's where I'll be. We desperately need that competition here.

 

As my previous post was removed due to stating the obvious, I guess the only thing I can say is that your post shows a lack of effort to take the time to do a search for your problem or noticed the hundreds upon hundreds of accepted solutions, or even bothered to actually ask a question.

 

Apparently you've accomplished something though, you've come on here and complained about the forum being ineffective, without actually giving it a chance to address whatever your issues are.

 

 

 

 

P.S.

Verizon has a forum too. Hopefully you'll find them more useful. Personally, I don't think the problem is with the forums.

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: These so-called forums…

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Aug 31, 2013 3:03:49 PM
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ACE - Expert
Edited by mibrnsurg on Aug 31, 2013 at 3:05:30 PM

jmt0427 wrote:
These "forums" are a total farce. There is absolutely nothing to be accomplished in, by or as a result of them. AT&T will give us only what they feel they must. Never a molecule more. The moment that FiOS is available in Dallas, that's where I'll be. We desperately need that competition here.

I see you are uninformed on two fronts.

 

First Fios has absolutely stopped any expansion more than a year ago when the CEO who was big on Fios was replaced.  The Verizon board stopped Fios dead in it's track.

 

Second, there is a very small area in the Dallas-Fort Worth metroplex that has Fios now, as it is Verizon territory inside of all that former SBC, now ATT monopoly. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


jmt0427 wrote:
These "forums" are a total farce. There is absolutely nothing to be accomplished in, by or as a result of them. AT&T will give us only what they feel they must. Never a molecule more. The moment that FiOS is available in Dallas, that's where I'll be. We desperately need that competition here.

I see you are uninformed on two fronts.

 

First Fios has absolutely stopped any expansion more than a year ago when the CEO who was big on Fios was replaced.  The Verizon board stopped Fios dead in it's track.

 

Second, there is a very small area in the Dallas-Fort Worth metroplex that has Fios now, as it is Verizon territory inside of all that former SBC, now ATT monopoly. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: These so-called forums…

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Sep 6, 2013 9:41:46 PM
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ACE - Master

jmt0427 wrote:
These "forums" are a total farce. There is absolutely nothing to be accomplished in, by or as a result of them. AT&T will give us only what they feel they must. Never a molecule more. The moment that FiOS is available in Dallas, that's where I'll be. We desperately need that competition here.

1st, as has been stated, these are user forums. 2nd FiOS and UVerse are not in the same areas. If you want FiOS you will have to move to one of the MANY areas in DFW that has FiOS because it will not be in your neighborhood. You have made a statement without doing ANY research.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

jmt0427 wrote:
These "forums" are a total farce. There is absolutely nothing to be accomplished in, by or as a result of them. AT&T will give us only what they feel they must. Never a molecule more. The moment that FiOS is available in Dallas, that's where I'll be. We desperately need that competition here.

1st, as has been stated, these are user forums. 2nd FiOS and UVerse are not in the same areas. If you want FiOS you will have to move to one of the MANY areas in DFW that has FiOS because it will not be in your neighborhood. You have made a statement without doing ANY research.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: These so-called forums…

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Sep 6, 2013 9:46:38 PM
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ACE - Master
Edited by skeeterintexas on Sep 6, 2013 at 9:47:44 PM

mibrnsurg wrote:

jmt0427 wrote:
These "forums" are a total farce. There is absolutely nothing to be accomplished in, by or as a result of them. AT&T will give us only what they feel they must. Never a molecule more. The moment that FiOS is available in Dallas, that's where I'll be. We desperately need that competition here.

I see you are uninformed on two fronts.

 

First Fios has absolutely stopped any expansion more than a year ago when the CEO who was big on Fios was replaced.  The Verizon board stopped Fios dead in it's track.

 

Second, there is a very small area in the Dallas-Fort Worth metroplex that has Fios now, as it is Verizon territory inside of all that former SBC, now ATT monopoly. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


My daughter lives in Sachse and they have Verizon FiOS.  Before that they had TWC and hated it!  Personally, I don't see any difference in their HD and mine.  *shrugs*


mibrnsurg wrote:

jmt0427 wrote:
These "forums" are a total farce. There is absolutely nothing to be accomplished in, by or as a result of them. AT&T will give us only what they feel they must. Never a molecule more. The moment that FiOS is available in Dallas, that's where I'll be. We desperately need that competition here.

I see you are uninformed on two fronts.

 

First Fios has absolutely stopped any expansion more than a year ago when the CEO who was big on Fios was replaced.  The Verizon board stopped Fios dead in it's track.

 

Second, there is a very small area in the Dallas-Fort Worth metroplex that has Fios now, as it is Verizon territory inside of all that former SBC, now ATT monopoly. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


My daughter lives in Sachse and they have Verizon FiOS.  Before that they had TWC and hated it!  Personally, I don't see any difference in their HD and mine.  *shrugs*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: These so-called forums…

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Sep 13, 2013 9:36:54 AM
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Mentor

but the fact that a company the size of AT&T can't task one person with responding to the many angry and hateful posts -- at least trying to make it LOOK like they care ... sadly, confirms your point.

 

Ernestine The OIperator was right.

but the fact that a company the size of AT&T can't task one person with responding to the many angry and hateful posts -- at least trying to make it LOOK like they care ... sadly, confirms your point.

 

Ernestine The OIperator was right.

You can't please all the people all the time

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Sep 15, 2013 7:39:56 PM
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ACE - Expert

dbdataplus wrote:

but the fact that a company the size of AT&T can't task one person with responding to the many angry and hateful posts -- at least trying to make it LOOK like they care ... sadly, confirms your point.

 

Ernestine The OIperator was right.


Many get satisfaction from ATT Customer Care or ATT Uverse Care. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


dbdataplus wrote:

but the fact that a company the size of AT&T can't task one person with responding to the many angry and hateful posts -- at least trying to make it LOOK like they care ... sadly, confirms your point.

 

Ernestine The OIperator was right.


Many get satisfaction from ATT Customer Care or ATT Uverse Care. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: You can't please all the people all the time

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Sep 26, 2013 2:52:03 PM
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ACE - Guru

https://survey.foreseeresults.com/survey/display?cid=JxTg9PsUYKor4P5i9ne0Ug==&sid=feedback-en here is another spot to voice your concerns


dbdataplus wrote:

but the fact that a company the size of AT&T can't task one person with responding to the many angry and hateful posts -- at least trying to make it LOOK like they care ... sadly, confirms your point.

 

Ernestine The OIperator was right.


 

Im not Smart! The Voices in my Head are!!

https://survey.foreseeresults.com/survey/display?cid=JxTg9PsUYKor4P5i9ne0Ug==&sid=feedback-en here is another spot to voice your concerns


dbdataplus wrote:

but the fact that a company the size of AT&T can't task one person with responding to the many angry and hateful posts -- at least trying to make it LOOK like they care ... sadly, confirms your point.

 

Ernestine The OIperator was right.


 

Im not Smart! The Voices in my Head are!!
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: You can't please all the people all the time

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Oct 29, 2013 7:58:52 AM
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Community Manager

Community Managers and Community Specialist are here full time as well to monitor and escalate any issues when needed.

 

We're always availabe via private messages or users can reach out to us in public forum posts.

 

Thanks,

Dmitriy


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Community Managers and Community Specialist are here full time as well to monitor and escalate any issues when needed.

 

We're always availabe via private messages or users can reach out to us in public forum posts.

 

Thanks,

Dmitriy


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: You can't please all the people all the time

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Nov 8, 2013 1:23:29 PM
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Agreed. The forums are great and the community members that take time to answer so many questions are wonderful. It's AT&T that sucks, big time. IMHO

Agreed. The forums are great and the community members that take time to answer so many questions are wonderful. It's AT&T that sucks, big time. IMHO

Re: These so-called forums…

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Dec 8, 2013 4:37:15 PM
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Hi, Ray

 

I whole heartedly agree with you about the forums and all the good folks that invest so much time helping everyone with their problems. They are a great asset.

 

I can't say that I agree with your opinion about AT&T. Do you have a specific problem with AT&T? These fine people will do their best to help you if you do.You have to keep in mind that companies have a legal obligation to do what is best for all their stockholders. Do you have stock in any company or maybe have a retirement plan that has invested your retirement funds in some company? All these investors are expecting a company to produce a fair return on their money. Of course, a company needs to treat their customer as well as they can because without customers, there would be no company, but that leaves them with a very narrow path to traverse. They have to balance stockholders on one hand and customers on the other. Sometimes unfortunate things happen and people have problems and it can be frustrating if you are the one caught in that situation, but I don't think they single you out to give a hard time. That is just MHO.

 

Have a great day.

 

Hi, Ray

 

I whole heartedly agree with you about the forums and all the good folks that invest so much time helping everyone with their problems. They are a great asset.

 

I can't say that I agree with your opinion about AT&T. Do you have a specific problem with AT&T? These fine people will do their best to help you if you do.You have to keep in mind that companies have a legal obligation to do what is best for all their stockholders. Do you have stock in any company or maybe have a retirement plan that has invested your retirement funds in some company? All these investors are expecting a company to produce a fair return on their money. Of course, a company needs to treat their customer as well as they can because without customers, there would be no company, but that leaves them with a very narrow path to traverse. They have to balance stockholders on one hand and customers on the other. Sometimes unfortunate things happen and people have problems and it can be frustrating if you are the one caught in that situation, but I don't think they single you out to give a hard time. That is just MHO.

 

Have a great day.

 

Re: These so-called forums…

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Dec 18, 2013 2:25:18 PM
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Teacher
Be careful what you wish for. You might be wishing for your copper wire and your POTS back, that fiber optic system is not so wonderful as everyone tells you. Fiber optic is incredibly easy to hack, too easy. I live in Silicon Valley, I don't have too many computer problems, but this UVerse system has been a nightmare from day one (beginning with the minute I walked into my office and discovered that the installers had destroyed a $300 floor lamp--nice, huh?). Yeah, well, just about everyone I know is pretty hopping angry with UVerse, they're all switching back to Comcast or even going back to analog and DSL. I'm tired of being constantly spammed and hacked. I think I've had to change a total of 8 credit card numbers, all hacked, since I've switched to UVerse, and the annoying phone calls never quit. Why do I pay them for an unlisted phone number if I have to put up with this? Never happened with POTS. We each make our own choices in life, I can't tell anyone what to do.
Be careful what you wish for. You might be wishing for your copper wire and your POTS back, that fiber optic system is not so wonderful as everyone tells you. Fiber optic is incredibly easy to hack, too easy. I live in Silicon Valley, I don't have too many computer problems, but this UVerse system has been a nightmare from day one (beginning with the minute I walked into my office and discovered that the installers had destroyed a $300 floor lamp--nice, huh?). Yeah, well, just about everyone I know is pretty hopping angry with UVerse, they're all switching back to Comcast or even going back to analog and DSL. I'm tired of being constantly spammed and hacked. I think I've had to change a total of 8 credit card numbers, all hacked, since I've switched to UVerse, and the annoying phone calls never quit. Why do I pay them for an unlisted phone number if I have to put up with this? Never happened with POTS. We each make our own choices in life, I can't tell anyone what to do.

Re: These so-called forums…

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Dec 19, 2013 3:57:59 PM
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Teacher

I don't remember getting hacked on fiber. I would install a software firewall(not windows firewall)and a anti-virus on your computer additionally to your hardware firewall built in your router.

I don't remember getting hacked on fiber. I would install a software firewall(not windows firewall)and a anti-virus on your computer additionally to your hardware firewall built in your router.

Re: These so-called forums…

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Dec 19, 2013 4:00:30 PM
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Teacher

PMs seem to help a bit.

PMs seem to help a bit.

Re: These so-called forums…

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May 17, 2014 1:41:08 PM
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Tutor
Edited by Phil-101 on May 17, 2014 at 4:24:59 PM

They are not STRICTLY PEER FORUMS  or Phil from AT&T wouldn't be appearing so often as he does.

They are a Farce.

 

[Edited to comply with Guidelines]

They are not STRICTLY PEER FORUMS  or Phil from AT&T wouldn't be appearing so often as he does.

They are a Farce.

 

[Edited to comply with Guidelines]

Re: These so-called forums…

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May 19, 2014 10:08:27 AM
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Community Manager

Hello @melisagain 

 

Thank you for posting. The forums are mainly peer-to-peer, but of course we have some employees here that monitor and help with issues the community can't assist with, like account specific scenarios and technical issues that require AT&T's involvement, as well as our moderators that ensure everyone follows the Community Guidelines and has a good time connecting.

 

Please let us know if you have any questions.

 

Thank you,

Dmitriy


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Hello @melisagain 

 

Thank you for posting. The forums are mainly peer-to-peer, but of course we have some employees here that monitor and help with issues the community can't assist with, like account specific scenarios and technical issues that require AT&T's involvement, as well as our moderators that ensure everyone follows the Community Guidelines and has a good time connecting.

 

Please let us know if you have any questions.

 

Thank you,

Dmitriy


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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