Insert Image button missing

Moderator

Insert Image button missing

This new topic has been split off the technical thread by bizbuyer in order to deal with a community forum issue.

Phil-101 • Community Moderator
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Message 1 of 16 (1,131 Views)
Teacher

Re: Insert Image button missing

Phil, the last image was indeed from Firefox 22.  This one is from Internet Explorer 10.

 

http://www.flickr.com/photos/99328114@N05/9361003252/

 

Thanks for your help!

Message 2 of 16 (1,124 Views)
Teacher

Re: Insert Image button missing

Any ideas as to why I can't post images?

 

Thanks!

Message 3 of 16 (1,087 Views)
Moderator

Re: Insert Image button missing

[ Edited ]

Hi bizbuyer,

 

I apologize that this is taking some time, but we are actively working on the issue.

 

I promise to let you know as soon as the root cause is identified.

 

Thanks!

Phil-101 • Community Moderator
Remember to always mark posts that resolved your issue with Accept as Solution.
You can even mark multiple posts in a single thread.
This will help other users find this information too!

Message 4 of 16 (1,084 Views)
Teacher

Re: Insert Image button missing

While I appreciate being promoted to "Teacher", I'm afraid that I cannot totally embrace my promotion until such time as the image posting issue is resolved.  I would, however, like to thank my family for their support.

Message 5 of 16 (1,083 Views)
ACE - Expert

Re: Insert Image button missing

bizbuyer  - You are useing the Reply button - not the quick reply button. You do have a grey bar with icons?? The insert icon is number ten from left - two left of smiley face.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 16 (1,076 Views)
Teacher

Re: Insert Image button missing

Hi aviewer. I appreciate your help.  I am indeed using the Reply button rather than the "Quick Reply" button. Could you please review the link I provided to see exactly what I see using IE10?  I cannot provide screenshots on this website because of this problem.

 

 

Message 7 of 16 (1,054 Views)
ACE - Guru

Re: Insert Image button missing

Ya I'm not seeing the tree icon anymore using the reply button.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 16 (1,032 Views)
ACE - Expert

Re: Insert Image button missing

bizbuyer - Strange - The segment next to the smiley face should have three icons - You are missing two. Looks like that segment is insert. YOu have edit and are missing image & video. Give google chrome a try
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 16 (1,030 Views)
ACE - Expert

Re: Insert Image button missing


bizbuyer wrote:

Hi aviewer. I appreciate your help.  I am indeed using the Reply button rather than the "Quick Reply" button. Could you please review the link I provided to see exactly what I see using IE10?  I cannot provide screenshots on this website because of this problem.

 

 


I saw the little tree on both FF22 (also Aurora{FF 24}) and IE10 using the Reply button. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 16 (974 Views)
Expert

Re: Insert Image button missing

I think this problem has something to do with the new ranking system.

The Lithium software has the ability to block picture posting for certain ranks and levels. Before the recent rank changes, everyone was allowed to post pictures, but it seems now that after the new ranks are implemented, the software doesn't know that these new ranks should also be allowed.
Message 11 of 16 (953 Views)
Moderator

Re: Insert Image button missing

This issue is being looked into and you will be notified when we have an update. 

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple posts in a single thread.  This will help other users find this information too!!


Message 12 of 16 (951 Views)
Moderator

Re: Insert Image button missing

I am happy to announce that the issue with the missing Insert Image Button  has been resolved.

 

You may want to clear your browser cache before trying this feature.

 

 

 

Should you continue to experience problems, please let us know.

 

We apologize for any inconvenience this may have caused.

 

Phil-101 • Community Moderator
Remember to always mark posts that resolved your issue with Accept as Solution.
You can even mark multiple posts in a single thread.
This will help other users find this information too!

Message 13 of 16 (934 Views)
ACE - Master

Re: Insert Image button missing

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 16 (931 Views)
ACE - Guru

Re: Insert Image button missing

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 16 (895 Views)
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