Insert Image button missing

[Phil-101]

This new topic has been split off the technical thread by bizbuyer in order to deal with a community forum issue.

[bizbuyer]

Phil, the last image was indeed from Firefox 22.  This one is from Internet Explorer 10.

http://www.flickr.com/photos/99328114@N05/9361003252/

Thanks for your help!

[bizbuyer]

Any ideas as to why I can't post images?

Thanks!

[Phil-101]

Hi bizbuyer,

I apologize that this is taking some time, but we are actively working on the issue.

I promise to let you know as soon as the root cause is identified.

Thanks!

[bizbuyer]

While I appreciate being promoted to "Teacher", I'm afraid that I cannot totally embrace my promotion until such time as the image posting issue is resolved.  I would, however, like to thank my family for their support.

[aviewer]

bizbuyer  - You are useing the Reply button - not the quick reply button. You do have a grey bar with icons?? The insert icon is number ten from left - two left of smiley face.

[bizbuyer]

Hi aviewer. I appreciate your help.  I am indeed using the Reply button rather than the "Quick Reply" button. Could you please review the link I provided to see exactly what I see using IE10?  I cannot provide screenshots on this website because of this problem.

[Jeffster]

Ya I'm not seeing the tree icon anymore using the reply button.

[aviewer]

bizbuyer - Strange - The segment next to the smiley face should have three icons - You are missing two. Looks like that segment is insert. YOu have edit and are missing image & video. Give google chrome a try

[mibrnsurg]

---

@bizbuyer wrote:

Hi aviewer. I appreciate your help.  I am indeed using the Reply button rather than the "Quick Reply" button. Could you please review the link I provided to see exactly what I see using IE10?  I cannot provide screenshots on this website because of this problem.

---

I saw the little tree on both FF22 (also Aurora{FF 24}) and IE10 using the Reply button.

Chris

---

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

[SomeJoe7777]

I think this problem has something to do with the new ranking system.

The Lithium software has the ability to block picture posting for certain ranks and levels. Before the recent rank changes, everyone was allowed to post pictures, but it seems now that after the new ranks are implemented, the software doesn't know that these new ranks should also be allowed.

[Taylarie]

This issue is being looked into and you will be notified when we have an update. 

[Phil-101]

I am happy to announce that the issue with the missing Insert Image Button  has been resolved.

You may want to clear your browser cache before trying this feature.

Should you continue to experience problems, please let us know.

We apologize for any inconvenience this may have caused.

[skeeterintexas]

[Jeffster]