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Battery backup do I need?

Contributor

Battery backup do I need?

I have to reboot the belkin battery backup every day. Do I really need it to power my modem?

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Message 1 of 6
ACE - Expert

Re: Battery backup do I need?

Why are you having to reboot the backup battery every day?

 

The backup battery is important if you want to maintain your UVerse services during a power outage. 

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6
Scholar

Re: Battery backup do I need?

What tells you to RE-Boot the BATTERY ?

Message 3 of 6
Employee

Re: Battery backup do I need?

the battery backup is really meant for people who have voip service, to keep your phone on when power is out. if thats not an issue, if you have the original power cord that came with the modem then just use that. if not then you're stuck with the battery unless you can get ahold of the correct power cord, or have a new modem installed.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
ACE - Expert

Re: Battery backup do I need?

The Belkin Battery Backup units haven't been installed for years.  Likely the batteries in it are about dead and the thing has to have the alarm supressed each day.

 

One solution would be to purchase replacement batteries.

 

The support site has some useful articles like this one:

 

https://www.att.com/esupport/article.html#!/u-verse-voice/KM1041593

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 6
Employee

Re: Battery backup do I need?

should also have a switch on the front to mute it as well if its a grey one.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 6
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