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    Created: Jul 27, 2015
    Cisha328 Created: Jul 27, 2015
    So I called customer service to see what special they can give me in order to stay a uverse customer instead of switching to xfinity... Customer service rep told me to be honest only thing you can do is drop your package or continue to pay what you are now...
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    Created: Jul 27, 2015
    emtucker Created: Jul 27, 2015
    19 years ago I informed Bellsouth later ATT that my mother had expired. supposedly, my name was placed on the account. However, each time that I call ATT re: a problem with the services I am referred to as my mother's name. In April of 2015, I called again re: a problem with my bill. The customer services representative addressed me by my mother's name. I informed him tha...
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    Created: Jul 27, 2015
    ekhach Created: Jul 27, 2015
    We have been overcharged on our bill (ATT Uverse) on so many occasions, and there are so many inaccuracies on the bills submitted, that we need to sit face-to-face with an intelligent customer service representative and go through all the bills for the last 5 months, in order to reach a comprehensive solution. Calling customer service has not been helpful. They seem to be...
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    Created: Jul 28, 2015
    Aetheridge28 Created: Jul 28, 2015
    Hi my name is Angela Etheridge and my husband had talked to someone on the chat line and they told him that we can pay our bill on August 8 and our service will not be off and we got up this morning and our service is off
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    Created: Jul 27, 2015
    VeronicaHKim Created: Jul 27, 2015
    Dear Sirs, This is Veronica Our Account Number is *** The reason why I'm writting this letter is that my husband forgot about our billing method has been switched to AutoPay and he sent $112.30 on 06/30/2015. We received U-verse statement for Billing Cycle Date: 06/15/15 - 07/14/15 last week, but we could not find anything related with our overpaying(double paying). Pleas...
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    Created: Apr 25, 2015
    tom1028 Created: Apr 25, 2015
    We just signed up for Uverse and had everything installed this week. The installer was very nice and very helpful in explaining how everything works. However, the package we received different from what we were quoted when we signed up on the phone. Certain options were missing and we were being charge the same price they quoted. Calling customer service didn't help and t...
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    Created: Jul 27, 2015
    kpsg2005 Created: Jul 27, 2015
    I'm a new customer to AT&T and love the service. My area was basically a monopoly and couldn't wait to get a new service when AT&T became available. As a new user my promotion was $117 a month. I got U300 and 18mbps internet. Now the promotions are over and my bill hiked up over $60 more a month. I reduced the package down to U200. There really isn't an internet option th...
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    Created: Jul 27, 2015
    Anonymous Created: Jul 27, 2015
    I was wondering why I received my first bill already when I was told that I wouldn't receive one until thirty days from when my service was installed
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    Created: Jul 25, 2015
    Oubai81 Created: Jul 25, 2015
    good afternoon , my name is Oubai and i been costumer about 13 month and my service was offer to pay $41 a month , and i would like to ask if any way to keep paying same amount because i won't able to pay about $60 amonth . thanks. [Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addres...
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