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Apr 25, 2015
tom1028 Apr 25, 2015
We just signed up for Uverse and had everything installed this week. The installer was very nice and very helpful in explaining how everything works. However, the package we received different from what we were quoted when we signed up on the phone. Certain options were missing and we were being charge the same price they quoted. Calling customer service didn't help and t...
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Apr 24, 2015
annaz4321 Apr 24, 2015
I have been with AT&T for less than one month. I have already had to contact the company 4 times to get my service fixed (their error) and to get them to honor the promotions I signed up for; however, three times I have asked to speak with a supervisor - one guy transfered me to a voicemail and my call was never returned and one female said her manager was on the phone wi...
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Apr 25, 2015
DannieD1975 Apr 25, 2015
I opened an account with At&t for Uverse services in October 2014. Prior to selecting AT&T I made severl calls to the customer service department to discuss how the deposit of $449 worked. I was told that the deposit would be credited to my account over the span of my contract and would equate to about $4 a month as a credit on my account. As I had no plans to disconnect ...
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Apr 20, 2015
librarylady56 Apr 20, 2015
I've called "Customer Loyalty" 5 times in the last two weeks trying to renegotiate my contract since my bill has been growing...I originally paid $135 for two years. The first rep told me to email her and then when she called back, I wasn't home, so it was impossible to contact her. I tried via email multiple times. The second rep told me my account was locked and that he...
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Apr 7, 2015
ffranktly Apr 7, 2015
i receive an email stating that i owe 457.61. (i just paid 257.09 on 4/4/15, so hoping that isn't right) log onto my account and the bill says i owe 257.07, that it is overdue and i need to pay it NOW. then i look lower on the bill and it says that i owe 217.53 and that it is due by 4/23/15. is this pretty much what i can expect, that they have no quality control over any...
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Apr 14, 2015
special16 Apr 14, 2015
I'm beyond fed up with At&t billing! Every month there is some random charge added to my bill for an on demand movie I never watched or ordered! Then when I call to correct the problem I get an offer to upgrade my Internet and lower my bill, but when I receive my bill none of these promised discounts are on there. Then I have to waste my precious time to call you again to ...
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Mar 29, 2015
parmstrong Mar 29, 2015
While I don't believe there is a criminal intent to defraud Florida citizens, I would like to bring to your attention that ATT U-verse has been charging me a Communication Service Tax at an incorrect rate. I have made efforts to make ATT U-verse aware of the problem. My address, one of hundreds of addresses that had changed due to St Lucie / Martin county, change of bound...
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Apr 23, 2015
mltrevino Apr 23, 2015
We've been AT&T customers for about 9 years now. We have mobile, uverse and internet. Got a good offer for the uverse/internet over a year ago. Now that the offer is over, we're now paying double the amount. Has anyone else had this issue and did AT&T offer a new amount? If the amount doesn't change we'll have to drop them and obtain services elsewhere.
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Apr 21, 2015
Garydufresne Apr 21, 2015
I recently changed from Time Warner to AT&T Uverse but have never been more dissatisfied and never had a company try to cover up their incompetence by trying to steal from me. I need to speak to someone in the United States about immediately fixing AT&T mistakes, canceling all services and being refunded my expenses or who to contact in the legal department about [Edited ...
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Apr 14, 2015
kiarasut2 Apr 14, 2015
So I just recently moved and transferred my services it hasn't been 30 days since the move! But obviously the billing cycle changed and I had a bill due 9 days after move. I'm use to being able to pay the bill with my second check of the month never having the services suspended but this morning my house phone doesn't work. I called they informed I would now have to pay 49...
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