You have to be kidding me

 For the past year and a half we have had trouble with our cable, phones, and internet going out randomly. Each time it happened we patiently waited, just thinking that you had a lot of outages. We finally realized we were the only house going out so often and started calling for help. We have had countless people out to check it, changed the Uverse box twice, and have accumulated days of being without cable, internet and phone. The last several times we called, Customer Service told us that if it isn't fixed this time, they would send out the next level of repairmen to check it. We heard that several times before you finally actually did send someone.  Within minutes of being here he discovered that an old phone line had never been disconnected and was interfering with our lines. Had you sent him out the first, second, third time you said you would escalate the repair, this would have been settled months ago. Since I'm not the one responsible for disconnecting old phone lines, I think the blame falls fully in your lap. After the last call to Customer Service, which was a bit heated, but finally lead to getting the repair elevated, we told you how frustrated we were that no-one had ever even offered a credit of any sort for all the headaches we had been through and the time lost. The $10 credit she issued was a bigger insult than if she had given us nothing at all. You were very anxious to give us $200 to get our business but I guess we are only worth $10 to keep our business. Noted.