Teacher
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26 Messages
Promotion not on my bill again
I went to a higher data package that is only 5 dollars more than the one I had. I was supposed to get a promotional rate of 48.99 or 49.99 a month for a year. I still have not seen one bill with that price on it.
I was told my next bill would be at that price 2 months ago----you have 12 more to go at the agreed on price before the price goes to $62 a month.
So tired of having bill problems. ATT is the best service, but the bill is always wrong. It was like this when I had att internet years ago.
I was told my next bill would be at that price 2 months ago----you have 12 more to go at the agreed on price before the price goes to $62 a month.
So tired of having bill problems. ATT is the best service, but the bill is always wrong. It was like this when I had att internet years ago.
Accepted Solution
Official Solution
chiefdore
Scholar
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267 Messages
8 years ago
Log into your account at myATT.
Go down to and click on " change plan". It will show you on the right whether or not anything is planned. This should be done as soon as you get off the phone with someone.
chiefdore
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Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hi @catswalkjpgr,
It can take 1-2 billing cycles for you see the rate on paper. As @chiefdore, you can log into your account to verify.
-ATTU-verseCare
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acmy1991
Contributor
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3 Messages
8 years ago
does it mean that we'll have to continue to pay more till the change has been made?
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ham3843
Scholar
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421 Messages
8 years ago
@acmy1991
YES, ALWAYS PAY THE EXACT AMOUNT ON THE BILL!
If there continues to be issues it shows that you have payed your bill in good faith that AT&T will correct the issue and even if you pay the amount that is to be revised it often times will cause a late payment charge and or possibly they might turn off your service....
If the errant bill amount does not get corrected, call the main number and tell the automated system you want to ".cancel service" This will route your call to retention department, Tell the rep that the billing issue has NOT been corrected and that if the problem is not resolved quickly you will be forced to cancel all services since AT&T is not honoring their contractural agreement with you, usually that will get the job done.
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acmy1991
Contributor
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3 Messages
8 years ago
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ameilia
Contributor
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2 Messages
8 years ago
we need to renew our old plan with you
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Danazumot
Tutor
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1 Message
8 years ago
I don't recomend renewing , negotiate a wholeeee new plan .😇😔
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ameilia
Contributor
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2 Messages
8 years ago
Whats the new plan you can offer to us? As long as it is within the budget like what we are paying right now
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catswalkjpgr
Teacher
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26 Messages
8 years ago
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catswalkjpgr
Teacher
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26 Messages
8 years ago
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