Contributor
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1 Message
Bait and switch !?
I was 2 seconds from canceling service this year and now I remember why ! You keep changing prices after an agreement is made ! Don't customer service people write down what they promise to deliver in price ? Why do " I " have to keep calling after you raise my bill !?
jackwilk1
Tutor
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6 Messages
9 years ago
That's exactly what it is !!
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dpsurfer
Contributor
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1 Message
8 years ago
Same experience every year. Uverse tries to up my bill to double the amount of comparable Xfinity service. I call in. they give me a retention promo for 12 months and then I have to call the next three billing cycles to get it right. They charged me for a new router a couple of years a go and they still charge me a $4 "equipment fee". I let it go becuase my time is more valuable than $4.
It's like they want me to go to the competitor and this year I'm doing it.
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