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Posted Jul 22, 2013
2:12:32 PM
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new menu navigation software change

I registered for the forum just to provide this feedback - I am THAT frustrated. The previous Menu navigation system on the set-top box was not bad, but it seems the set-top box software has recently been "upgraded." Under the new software I find navigation to be much less intuitive, require significantly more "clicks," and overall slower than before. Its frustrating and aggrivating.

The basic channel guide features seem unchanged, but everything  under the "MENU" function is different/worse than before.

Why the change?

Can you go back??

I registered for the forum just to provide this feedback - I am THAT frustrated. The previous Menu navigation system on the set-top box was not bad, but it seems the set-top box software has recently been "upgraded." Under the new software I find navigation to be much less intuitive, require significantly more "clicks," and overall slower than before. Its frustrating and aggrivating.

The basic channel guide features seem unchanged, but everything  under the "MENU" function is different/worse than before.

Why the change?

Can you go back??

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Jul 22, 2013 4:00:09 PM
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ACE - Expert
mkolina - Do you mean the On-demand section?? There have been many complaints about it as it rolls out. Do you know you can return to a list format?? When you are in any section, there is a three element menu on the left. The bottom icon toggles between the two views.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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new menu navigation software change

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Jul 22, 2013 3:23:24 PM
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ACE - Expert

mkolina wrote:

 

I registered for the forum just to provide this feedback - I am THAT frustrated. The previous Menu navigation system on the set-top box was not bad, but it seems the set-top box software has recently been "upgraded." Under the new software I find navigation to be much less intuitive, require significantly more "clicks," and overall slower than before. Its frustrating and aggrivating.

The basic channel guide features seem unchanged, but everything  under the "MENU" function is different/worse than before.

Why the change?

Can you go back??


You must be seeing something that I don't see.  Everthing that I see is basically the same.


mkolina wrote:

 

I registered for the forum just to provide this feedback - I am THAT frustrated. The previous Menu navigation system on the set-top box was not bad, but it seems the set-top box software has recently been "upgraded." Under the new software I find navigation to be much less intuitive, require significantly more "clicks," and overall slower than before. Its frustrating and aggrivating.

The basic channel guide features seem unchanged, but everything  under the "MENU" function is different/worse than before.

Why the change?

Can you go back??


You must be seeing something that I don't see.  Everthing that I see is basically the same.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new menu navigation software change

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Jul 22, 2013 4:00:09 PM
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mkolina - Do you mean the On-demand section?? There have been many complaints about it as it rolls out. Do you know you can return to a list format?? When you are in any section, there is a three element menu on the left. The bottom icon toggles between the two views.
mkolina - Do you mean the On-demand section?? There have been many complaints about it as it rolls out. Do you know you can return to a list format?? When you are in any section, there is a three element menu on the left. The bottom icon toggles between the two views.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new menu navigation software change

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Nov 17, 2015 10:02:33 AM
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Edited by Phil-101 on Nov 17, 2015 at 10:46:14 AM

The charges on my u-verse tv and internet bill was just raised by $28.04 bringing the total to $119.13. I am almost 80 years old and on social security, we do not get $28.00 increases each month.  I understand from the news social security recipients are not getting an inrease of even 2% in 2016 because gasoline prices have come down.I ask you how far do I drive these days to enjoy such a benefit? My medical insurance is going up again next year. No Medicare is not free as a lot of people would like to believe. Yesterday I spent 30 minutes on the phone with AT&T and was told to call a different number from 800-288-2020 to get a new promotional rate. I called 877-*** yesterday and a female put me hold while she looked at my old bills. She came back on the phone and asked me to look at my old bills so we would both "be on the same page" when I asked her why we were doing this, I needed a new promotional rate, she said she would check the rates. She put me on hold for some time and eventually hung up on me.  Today I called 877-*** and told the male I needed a new promotion rate, he told me he could definitely help me. He asked about the email speed and what I watched on the tv and told me he could update both for a considerable amount more than $119.13.  I thanked him for being a fool, and hung up.  Next I called again and talked with a female, she also said she could help with a new promotion.  After many questions and putting me on hold, the best she could do was $5.00 for next month's bill.  Are all of AT&T employees this inept or is it just the ones that I have talked to.  If there is no promotional rate why not just say so instead of putting me on hold so I have spent abot 2 hours of my time talking with AT&T with no results.      

 

[Edited to comply with Guidelines]

The charges on my u-verse tv and internet bill was just raised by $28.04 bringing the total to $119.13. I am almost 80 years old and on social security, we do not get $28.00 increases each month.  I understand from the news social security recipients are not getting an inrease of even 2% in 2016 because gasoline prices have come down.I ask you how far do I drive these days to enjoy such a benefit? My medical insurance is going up again next year. No Medicare is not free as a lot of people would like to believe. Yesterday I spent 30 minutes on the phone with AT&T and was told to call a different number from 800-288-2020 to get a new promotional rate. I called 877-*** yesterday and a female put me hold while she looked at my old bills. She came back on the phone and asked me to look at my old bills so we would both "be on the same page" when I asked her why we were doing this, I needed a new promotional rate, she said she would check the rates. She put me on hold for some time and eventually hung up on me.  Today I called 877-*** and told the male I needed a new promotion rate, he told me he could definitely help me. He asked about the email speed and what I watched on the tv and told me he could update both for a considerable amount more than $119.13.  I thanked him for being a fool, and hung up.  Next I called again and talked with a female, she also said she could help with a new promotion.  After many questions and putting me on hold, the best she could do was $5.00 for next month's bill.  Are all of AT&T employees this inept or is it just the ones that I have talked to.  If there is no promotional rate why not just say so instead of putting me on hold so I have spent abot 2 hours of my time talking with AT&T with no results.      

 

[Edited to comply with Guidelines]

Re: new menu navigation software change

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Nov 17, 2015 1:07:49 PM
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walter123 wrote:

The charges on my u-verse tv and internet bill was just raised by $28.04 bringing the total to $119.13. I am almost 80 years old and on social security, we do not get $28.00 increases each month.  I understand from the news social security recipients are not getting an inrease of even 2% in 2016 because gasoline prices have come down.I ask you how far do I drive these days to enjoy such a benefit? My medical insurance is going up again next year. No Medicare is not free as a lot of people would like to believe. Yesterday I spent 30 minutes on the phone with AT&T and was told to call a different number from 800-288-2020 to get a new promotional rate. I called 877-*** yesterday and a female put me hold while she looked at my old bills. She came back on the phone and asked me to look at my old bills so we would both "be on the same page" when I asked her why we were doing this, I needed a new promotional rate, she said she would check the rates. She put me on hold for some time and eventually hung up on me.  Today I called 877-*** and told the male I needed a new promotion rate, he told me he could definitely help me. He asked about the email speed and what I watched on the tv and told me he could update both for a considerable amount more than $119.13.  I thanked him for being a fool, and hung up.  Next I called again and talked with a female, she also said she could help with a new promotion.  After many questions and putting me on hold, the best she could do was $5.00 for next month's bill.  Are all of AT&T employees this inept or is it just the ones that I have talked to.  If there is no promotional rate why not just say so instead of putting me on hold so I have spent abot 2 hours of my time talking with AT&T with no results.      

 

[Edited to comply with Guidelines]


Hi @walter123.  Promotions do expire and there is no guarantee that you will receive the exact same one that you had before.  Yes, 2016 will be hard on seniors (and those who are on disability) with no Cost of Living increase.

 

I have two "best bets" for getting a better deal. 1) Call the 2020 # and say "Cancel my service."  You will be connected with retentions.  Instead of discussing the Social Security increase (or lack thereof), tell the specialist that Comcast, Time Warner, Dish, whoever has a SUPER deal.  They usually will give you a nice deal OR 2) I would recommend that you send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.

 

It does take time.  I often spend 15-30 minutes on the phone to get a better deal.  Good luck. 


walter123 wrote:

The charges on my u-verse tv and internet bill was just raised by $28.04 bringing the total to $119.13. I am almost 80 years old and on social security, we do not get $28.00 increases each month.  I understand from the news social security recipients are not getting an inrease of even 2% in 2016 because gasoline prices have come down.I ask you how far do I drive these days to enjoy such a benefit? My medical insurance is going up again next year. No Medicare is not free as a lot of people would like to believe. Yesterday I spent 30 minutes on the phone with AT&T and was told to call a different number from 800-288-2020 to get a new promotional rate. I called 877-*** yesterday and a female put me hold while she looked at my old bills. She came back on the phone and asked me to look at my old bills so we would both "be on the same page" when I asked her why we were doing this, I needed a new promotional rate, she said she would check the rates. She put me on hold for some time and eventually hung up on me.  Today I called 877-*** and told the male I needed a new promotion rate, he told me he could definitely help me. He asked about the email speed and what I watched on the tv and told me he could update both for a considerable amount more than $119.13.  I thanked him for being a fool, and hung up.  Next I called again and talked with a female, she also said she could help with a new promotion.  After many questions and putting me on hold, the best she could do was $5.00 for next month's bill.  Are all of AT&T employees this inept or is it just the ones that I have talked to.  If there is no promotional rate why not just say so instead of putting me on hold so I have spent abot 2 hours of my time talking with AT&T with no results.      

 

[Edited to comply with Guidelines]


Hi @walter123.  Promotions do expire and there is no guarantee that you will receive the exact same one that you had before.  Yes, 2016 will be hard on seniors (and those who are on disability) with no Cost of Living increase.

 

I have two "best bets" for getting a better deal. 1) Call the 2020 # and say "Cancel my service."  You will be connected with retentions.  Instead of discussing the Social Security increase (or lack thereof), tell the specialist that Comcast, Time Warner, Dish, whoever has a SUPER deal.  They usually will give you a nice deal OR 2) I would recommend that you send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.

 

It does take time.  I often spend 15-30 minutes on the phone to get a better deal.  Good luck. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new menu navigation software change

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Jun 4, 2016 8:49:17 AM
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I've noticed that the new menu doesn't have a couple of options that I used daily. I am missing the channel shortcuts feature on the main menu. This was such an easy way to access specific programming without scrolling through hundreds of channels. I am also missing the option to move channels on my favorites list. I used to be able to lump together the networks that I watch the most. Now they are spread out over hundreds of channels. I am not interested in creating multiple favorites lists. Please tell me if there is still a way to do this. I'm not a big fan of this change and it will certainly be a factor in deciding to continue with cable tv when my contract is over this summer. We have stayed with the high cost of cable tv basically for convenience but we may make the jump to other options because of these changes in service. Hopefully, I just haven't found a way to access these features. Someone please advise!

I've noticed that the new menu doesn't have a couple of options that I used daily. I am missing the channel shortcuts feature on the main menu. This was such an easy way to access specific programming without scrolling through hundreds of channels. I am also missing the option to move channels on my favorites list. I used to be able to lump together the networks that I watch the most. Now they are spread out over hundreds of channels. I am not interested in creating multiple favorites lists. Please tell me if there is still a way to do this. I'm not a big fan of this change and it will certainly be a factor in deciding to continue with cable tv when my contract is over this summer. We have stayed with the high cost of cable tv basically for convenience but we may make the jump to other options because of these changes in service. Hopefully, I just haven't found a way to access these features. Someone please advise!

Re: new menu navigation software change

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Jun 4, 2016 9:28:46 AM
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@Tvlife101    Huh?  My menu sure does have it still. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

@Tvlife101    Huh?  My menu sure does have it still. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new menu navigation software change

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Jun 4, 2016 9:50:39 AM
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@Tvlife101 - You can scroll through even fewer channels if you build a favorites list & access it via one click of the A button.

 

Click zoom/enter buttton next to zero to get started. As you watch your favorite channels click - add to favories.

@Tvlife101 - You can scroll through even fewer channels if you build a favorites list & access it via one click of the A button.

 

Click zoom/enter buttton next to zero to get started. As you watch your favorite channels click - add to favories.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new menu navigation software change

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Jun 4, 2016 10:33:05 AM
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ACE - Expert

You can still have a single favorites list, or you can create multiple, named, favorites lists.  You can also hide channels that you don't want from the guide.

 

You can still have a single favorites list, or you can create multiple, named, favorites lists.  You can also hide channels that you don't want from the guide.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: new menu navigation software change

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