Tutor
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5 Messages
Why can't I add Epix to any of my devices?
I am a uverse subscriber. Epix is included in my current package. Every time I try to activate epix on my Roku, PS3, Xbox, etc.. I am given an error code that includes the ATT logo. It says "we are sorry but we cannot process your request at this time. Sorry for the inconvenience"
I was able to download the official epix app for my iPhone and I used the same log in information as I tried with my other devices, and it works perfectly. I am able to watch movies from epix on my phone, but no matter what I do, I cannot get past the ATT log in page if I attempt to add to any other device.
I was able to download the official epix app for my iPhone and I used the same log in information as I tried with my other devices, and it works perfectly. I am able to watch movies from epix on my phone, but no matter what I do, I cannot get past the ATT log in page if I attempt to add to any other device.
texasguy37
Expert
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14.5K Messages
9 years ago
Did you activate your device at the website shown below?
http://www.epixhd.com/devices/
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EpixPlease
Tutor
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5 Messages
9 years ago
Yes I did attempt to activate the service using that website.
When it prompts me to enter my user credentials for ATT I enter them in as I have when I activated HBO go and Showtime.
Instead of providing an access code to enter into my Roku, it just gives an ATT error message every time.
I know my username and password are correct as I used them to activate other Roku channels. I am also logged into my ATT account on another device that required me to verify my credentials.
I am also sure that I am subscribed to the EPIX channel as part of my ATT Uverse television service.
Thanks again.
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texasguy37
Expert
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14.5K Messages
9 years ago
Doesn't it work the opposite way? You add the Epix Channel on your Roku and an access code is displayled which you enter on the web?
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EpixPlease
Tutor
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5 Messages
9 years ago
You activate the channel on the Roku by inputting the code that the website provides. I have been unable to obtain that code since I can't get any further than the screen that requires my ATT username and password
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texasguy37
Expert
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14.5K Messages
9 years ago
I have a Roku3. That's not how it's working for me adding the Epix Channel. Once I add the channel on my Roku, it displays an access code on my TV screen along with instructions to enter the code on the web.
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EpixPlease
Tutor
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5 Messages
9 years ago
I just double checked and the code is displayed on my tv screen through the Roku, not the other way I around as I suggested earlier.
I have been messing with this all day and explaining the issue to multiple people and I mixed myself up.
Everything else I said though is accurate. Lol.
When I select epix on my Roku the epix channel opens up and I am able to see the available media. When I choose to watch a movie, say the newest Transformers, I am shown a screen with the link you mentioned earlier and and access code. When I go to that link on my phone it asks that I select a "device" from the drop down menu. I select "Roku" and I am redirected to a page that asks that I select a service provider from the drop down. I choose att uverse since that is the provider I use to watch epix with on my digital cable set top box.
After I choose ATT I am redirected to https://loginprodx.att.
This is as far as I can get. Once I enter my username and password the error screen is displayed.
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EpixPlease
Tutor
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5 Messages
9 years ago
I decided to try going to the link on my wife's work PC. Success.
Not why I could not activate on iPhone 6, iPad 2, or my Mac......
Must be an iOS/safari thing??
Anyway, thanks for your patience T Ranger. I appreciate your suggestions.
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