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Posted Nov 2, 2012
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What is the primary cause for a licensing error 6030.

What is the primary cause for a licensing error 6030. Silverlight is installed and enabled.in the Managed Add-on control file.

I can watch Hulu movies on Uverse but not premium movies on Uverse.

What is the primary cause for a licensing error 6030. Silverlight is installed and enabled.in the Managed Add-on control file.

I can watch Hulu movies on Uverse but not premium movies on Uverse.

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Nov 15, 2012 12:26:35 PM
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Update on 15 Nov 2012

 

Two Uverse technicians were here and determined the problem was in my computer because the wife's computer would play Uverse on my hard line. Her computer has the same OS, Chrome and internet default settings.

 

In parallel, I research my Intel graphics controller card (Intell 82865) and found out its driver was not compatible with Windows 7. My Dell computer is 5 years old and came with XP which I updated to Windows 7 prior to signing up for Uverse. Also, Intel does not have a driver for my card  that works with Windows 7.(it's called obsolescence).

So, I solved the problem by purchasing a new computer with Windows 8 and Uverse plays fine.

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What is the primary cause for a licensing error 6030.

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Nov 2, 2012 12:04:04 PM
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More info:

OS in Windows 7

Browser is Chrome

Wife's computer can watch Uverse premium movies and she has same OS and Browser, but Silverlight version 4.0. Mine us the current 5.0 version.

Something is blocking the Licensing Verification/Confirmation process on my computer.

Tech support via the telephone can not even understand my problem, so they can't tell me where to look or verify.

More info:

OS in Windows 7

Browser is Chrome

Wife's computer can watch Uverse premium movies and she has same OS and Browser, but Silverlight version 4.0. Mine us the current 5.0 version.

Something is blocking the Licensing Verification/Confirmation process on my computer.

Tech support via the telephone can not even understand my problem, so they can't tell me where to look or verify.

Re: What is the primary cause for a licensing error 6030.

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Nov 3, 2012 2:19:20 PM
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Professor
Your firewall would be the first place I would be looking.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
Your firewall would be the first place I would be looking.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

Re: What is the primary cause for a licensing error 6030.

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Nov 3, 2012 7:35:11 PM
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I am SO surprised that nobody is responding to these things.

 

For anything premium, you have to be logged into the network's site in order for the video to work.

 

Of course, don't try it now - everything is broken at the moment.  But when it does start working, you have to go to the appropriate site - hbogo.com, showtimeanytime.com, etc. and log in there (and agree to their TOS).  Then you can get the video at uverseonline.

 

I have no idea when things will get fixed.  I'm just an end user like you.  I tried support to no avail (they killed my internet, didn't fix the problem).  The only advice I have seen is "wait it out" and "try later"

I am SO surprised that nobody is responding to these things.

 

For anything premium, you have to be logged into the network's site in order for the video to work.

 

Of course, don't try it now - everything is broken at the moment.  But when it does start working, you have to go to the appropriate site - hbogo.com, showtimeanytime.com, etc. and log in there (and agree to their TOS).  Then you can get the video at uverseonline.

 

I have no idea when things will get fixed.  I'm just an end user like you.  I tried support to no avail (they killed my internet, didn't fix the problem).  The only advice I have seen is "wait it out" and "try later"

Re: What is the primary cause for a licensing error 6030.

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Nov 3, 2012 8:42:38 PM
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ACE - Master

sigh_another_login wrote:

I am SO surprised that nobody is responding to these things.

 

For anything premium, you have to be logged into the network's site in order for the video to work.

 

Of course, don't try it now - everything is broken at the moment.  But when it does start working, you have to go to the appropriate site - hbogo.com, showtimeanytime.com, etc. and log in there (and agree to their TOS).  Then you can get the video at uverseonline.

 

I have no idea when things will get fixed.  I'm just an end user like you.  I tried support to no avail (they killed my internet, didn't fix the problem).  The only advice I have seen is "wait it out" and "try later"


I'm able to log in to UVerse.com and HBOGO.com and watch videos with no issues.

 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

sigh_another_login wrote:

I am SO surprised that nobody is responding to these things.

 

For anything premium, you have to be logged into the network's site in order for the video to work.

 

Of course, don't try it now - everything is broken at the moment.  But when it does start working, you have to go to the appropriate site - hbogo.com, showtimeanytime.com, etc. and log in there (and agree to their TOS).  Then you can get the video at uverseonline.

 

I have no idea when things will get fixed.  I'm just an end user like you.  I tried support to no avail (they killed my internet, didn't fix the problem).  The only advice I have seen is "wait it out" and "try later"


I'm able to log in to UVerse.com and HBOGO.com and watch videos with no issues.

 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: What is the primary cause for a licensing error 6030.

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Nov 5, 2012 7:19:34 AM
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gregzopll_1 said.......Your firewall would be the first place I would be looking.

 

Answer: wife's computer has same AVG software, browser(chrome) and OS (windows 7), The only difference I can find is her version of Silverlight which is 4.0 and not availbable because version 5 is what you get on a download.

gregzopll_1 said.......Your firewall would be the first place I would be looking.

 

Answer: wife's computer has same AVG software, browser(chrome) and OS (windows 7), The only difference I can find is her version of Silverlight which is 4.0 and not availbable because version 5 is what you get on a download.

Re: What is the primary cause for a licensing error 6030.

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Nov 5, 2012 7:42:13 AM
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oufanindallas said.....For anything premium, you have to be logged into the network's site in order for the video to work.

 

Answer....I assume you were referring to the Network site and not Uverse which i was logged-in. Went to Showtime and HBO sites and agreed to their Terms-of-Use. I will re-start my computer and see if it helps....thanks , Dave

 

oufanindallas said.....For anything premium, you have to be logged into the network's site in order for the video to work.

 

Answer....I assume you were referring to the Network site and not Uverse which i was logged-in. Went to Showtime and HBO sites and agreed to their Terms-of-Use. I will re-start my computer and see if it helps....thanks , Dave

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Nov 15, 2012 12:26:35 PM
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Update on 15 Nov 2012

 

Two Uverse technicians were here and determined the problem was in my computer because the wife's computer would play Uverse on my hard line. Her computer has the same OS, Chrome and internet default settings.

 

In parallel, I research my Intel graphics controller card (Intell 82865) and found out its driver was not compatible with Windows 7. My Dell computer is 5 years old and came with XP which I updated to Windows 7 prior to signing up for Uverse. Also, Intel does not have a driver for my card  that works with Windows 7.(it's called obsolescence).

So, I solved the problem by purchasing a new computer with Windows 8 and Uverse plays fine.

Update on 15 Nov 2012

 

Two Uverse technicians were here and determined the problem was in my computer because the wife's computer would play Uverse on my hard line. Her computer has the same OS, Chrome and internet default settings.

 

In parallel, I research my Intel graphics controller card (Intell 82865) and found out its driver was not compatible with Windows 7. My Dell computer is 5 years old and came with XP which I updated to Windows 7 prior to signing up for Uverse. Also, Intel does not have a driver for my card  that works with Windows 7.(it's called obsolescence).

So, I solved the problem by purchasing a new computer with Windows 8 and Uverse plays fine.

Re: What is the primary cause for a licensing error 6030.

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Nov 15, 2012 12:50:19 PM
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ACE - Professor

Glad to see that you resolved your problem, even though it cost you several hundred dollars.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.

Glad to see that you resolved your problem, even though it cost you several hundred dollars.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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