Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Posted Nov 26, 2012
3:21:04 PM
UV Realtime on Windows 8

Is there a problem running UV Realtime in Windows 8?  I recently loaded Windows 8 on my computer and now when I try to go into UV Realtime, I get the message that it is unable to connect to 2wire.  Is there something I need to do?  It was working fine before I loaded Windows 8.

 

Thanks

 

Is there a problem running UV Realtime in Windows 8?  I recently loaded Windows 8 on my computer and now when I try to go into UV Realtime, I get the message that it is unable to connect to 2wire.  Is there something I need to do?  It was working fine before I loaded Windows 8.

 

Thanks

 

0
(0)
  • Rate this reply
View profile
Solved
Nov 27, 2012 4:01:07 PM
0
(0)
Expert

OK, I have a work-around that might enable UV Realtime to run on Windows 8.

 

I do not have a Windows 8 machine yet, so I have not tested this and I cannot confirm if it works or not.

 

1. Download WinPCap v4.1.2 from here. Save it to a known location on your Windows 8 machine.

2. Make sure you are logged on to your Windows 8 machine using an account that has local administrator privileges.  This can be the local Administrator account or another account with full administrative privileges on the machine.

3. Right-click the WinPCap installer file and go to Properties.

4. Go to the Compatibility tab.  Check the box that says Run this program in compatibility mode, and select Windows 7 from the pull-down menu.

5. Check the box at the bottom of the dialog box that says Run this program as an administrator.

6. Click OK to save the settings.

7. Double-click on the WinPCap.exe installer and install WinPCap.

8. Once that installation finishes, restart the computer.

9. You can now log back on as a non-Administrator account if you need to.

10. Install UV Realtime v1.9.1 using its installer, it will skip the WinPCap installation since it is already installed.

 

UV Realtime should now run properly.

 

Accepted Solution

UV Realtime on Windows 8

6,961 views
13 replies
(0) Me too
(0) Me too
Reply
View all replies
(13)
0
(0)
  • Rate this reply
View profile
Nov 26, 2012 4:46:49 PM
0
(0)
Expert
UV Realtime is not yet compatible with Windows 8 because one of it's dependencies (WinPCap) is not yet compatible with Windows 8.

As soon as there is a compatible version of WinPCap, I will update UV Realtime.
UV Realtime is not yet compatible with Windows 8 because one of it's dependencies (WinPCap) is not yet compatible with Windows 8.

As soon as there is a compatible version of WinPCap, I will update UV Realtime.

Re: UV Realtime on Windows 8

2 of 14 (6,946 Views)
0
(0)
  • Rate this reply
View profile
Nov 27, 2012 12:59:19 PM
0
(0)
Mentor

Thanks so much.  I figured there must be a problem somewhere, I hoped it was not my computer.

 

Thanks again.

 

Thanks so much.  I figured there must be a problem somewhere, I hoped it was not my computer.

 

Thanks again.

 

Re: UV Realtime on Windows 8

3 of 14 (6,906 Views)
0
(0)
  • Rate this reply
View profile
Solved
Nov 27, 2012 4:01:07 PM
0
(0)
Expert

OK, I have a work-around that might enable UV Realtime to run on Windows 8.

 

I do not have a Windows 8 machine yet, so I have not tested this and I cannot confirm if it works or not.

 

1. Download WinPCap v4.1.2 from here. Save it to a known location on your Windows 8 machine.

2. Make sure you are logged on to your Windows 8 machine using an account that has local administrator privileges.  This can be the local Administrator account or another account with full administrative privileges on the machine.

3. Right-click the WinPCap installer file and go to Properties.

4. Go to the Compatibility tab.  Check the box that says Run this program in compatibility mode, and select Windows 7 from the pull-down menu.

5. Check the box at the bottom of the dialog box that says Run this program as an administrator.

6. Click OK to save the settings.

7. Double-click on the WinPCap.exe installer and install WinPCap.

8. Once that installation finishes, restart the computer.

9. You can now log back on as a non-Administrator account if you need to.

10. Install UV Realtime v1.9.1 using its installer, it will skip the WinPCap installation since it is already installed.

 

UV Realtime should now run properly.

 

OK, I have a work-around that might enable UV Realtime to run on Windows 8.

 

I do not have a Windows 8 machine yet, so I have not tested this and I cannot confirm if it works or not.

 

1. Download WinPCap v4.1.2 from here. Save it to a known location on your Windows 8 machine.

2. Make sure you are logged on to your Windows 8 machine using an account that has local administrator privileges.  This can be the local Administrator account or another account with full administrative privileges on the machine.

3. Right-click the WinPCap installer file and go to Properties.

4. Go to the Compatibility tab.  Check the box that says Run this program in compatibility mode, and select Windows 7 from the pull-down menu.

5. Check the box at the bottom of the dialog box that says Run this program as an administrator.

6. Click OK to save the settings.

7. Double-click on the WinPCap.exe installer and install WinPCap.

8. Once that installation finishes, restart the computer.

9. You can now log back on as a non-Administrator account if you need to.

10. Install UV Realtime v1.9.1 using its installer, it will skip the WinPCap installation since it is already installed.

 

UV Realtime should now run properly.

 

Re: UV Realtime on Windows 8

4 of 14 (6,885 Views)
Solution
0
(0)
  • Rate this reply
View profile
Nov 28, 2012 12:53:21 PM
0
(0)
ACE - Professor

SomeJoe7777 wrote:

OK, I have a work-around that might enable UV Realtime to run on Windows 8.

 

I do not have a Windows 8 machine yet, so I have not tested this and I cannot confirm if it works or not.

 

1. Download WinPCap v4.1.2 from here. Save it to a known location on your Windows 8 machine.

2. Make sure you are logged on to your Windows 8 machine using an account that has local administrator privileges.  This can be the local Administrator account or another account with full administrative privileges on the machine.

3. Right-click the WinPCap installer file and go to Properties.

4. Go to the Compatibility tab.  Check the box that says Run this program in compatibility mode, and select Windows 7 from the pull-down menu.

5. Check the box at the bottom of the dialog box that says Run this program as an administrator.

6. Click OK to save the settings.

7. Double-click on the WinPCap.exe installer and install WinPCap.

8. Once that installation finishes, restart the computer.

9. You can now log back on as a non-Administrator account if you need to.

10. Install UV Realtime v1.9.1 using its installer, it will skip the WinPCap installation since it is already installed.

 

UV Realtime should now run properly.

 


I was thinking running your installer in compadability mode would do the trick. SInce I haven't installed UVRT on my new pc yet I'll do it tonight and see how it works and give you the results.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.

SomeJoe7777 wrote:

OK, I have a work-around that might enable UV Realtime to run on Windows 8.

 

I do not have a Windows 8 machine yet, so I have not tested this and I cannot confirm if it works or not.

 

1. Download WinPCap v4.1.2 from here. Save it to a known location on your Windows 8 machine.

2. Make sure you are logged on to your Windows 8 machine using an account that has local administrator privileges.  This can be the local Administrator account or another account with full administrative privileges on the machine.

3. Right-click the WinPCap installer file and go to Properties.

4. Go to the Compatibility tab.  Check the box that says Run this program in compatibility mode, and select Windows 7 from the pull-down menu.

5. Check the box at the bottom of the dialog box that says Run this program as an administrator.

6. Click OK to save the settings.

7. Double-click on the WinPCap.exe installer and install WinPCap.

8. Once that installation finishes, restart the computer.

9. You can now log back on as a non-Administrator account if you need to.

10. Install UV Realtime v1.9.1 using its installer, it will skip the WinPCap installation since it is already installed.

 

UV Realtime should now run properly.

 


I was thinking running your installer in compadability mode would do the trick. SInce I haven't installed UVRT on my new pc yet I'll do it tonight and see how it works and give you the results.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: UV Realtime on Windows 8

5 of 14 (6,846 Views)
0
(0)
  • Rate this reply
View profile
Nov 28, 2012 1:32:17 PM
0
(0)
Expert

americangame wrote:

 

I was thinking running your installer in compadability mode would do the trick. SInce I haven't installed UVRT on my new pc yet I'll do it tonight and see how it works and give you the results.


 

That by itself won't work I don't think, because the root of the problem is that Windows 8 has new restrictions on who can install driver-level software.  Running the installer for UVRT or for WinPCap as Administrator and/or in Win7 compatibility mode is not enough ... you actually must be logged on as a user with full admin rights for the WinPCap installation to work.

 

Further, the installer for WinPCap that's embedded in the UVRT installer does not have the app compatibility flags set, so the WinPCap installer must be run separately by the user for it to work.

 


americangame wrote:

 

I was thinking running your installer in compadability mode would do the trick. SInce I haven't installed UVRT on my new pc yet I'll do it tonight and see how it works and give you the results.


 

That by itself won't work I don't think, because the root of the problem is that Windows 8 has new restrictions on who can install driver-level software.  Running the installer for UVRT or for WinPCap as Administrator and/or in Win7 compatibility mode is not enough ... you actually must be logged on as a user with full admin rights for the WinPCap installation to work.

 

Further, the installer for WinPCap that's embedded in the UVRT installer does not have the app compatibility flags set, so the WinPCap installer must be run separately by the user for it to work.

 

Re: UV Realtime on Windows 8

6 of 14 (6,839 Views)
0
(0)
  • Rate this reply
View profile
Nov 28, 2012 5:44:36 PM
0
(0)
ACE - Professor

Here are my notes for the install.

I had to install WinPCap seperately, but I didn't have to run it in compdability mode.

I ran into an issue with the RRDTool since my version of the Visual Studio x86 libraries is newer than the one in your install. Check your messages for screenshots. 

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.

Here are my notes for the install.

I had to install WinPCap seperately, but I didn't have to run it in compdability mode.

I ran into an issue with the RRDTool since my version of the Visual Studio x86 libraries is newer than the one in your install. Check your messages for screenshots. 

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: UV Realtime on Windows 8

7 of 14 (6,828 Views)
0
(0)
  • Rate this reply
View profile
Nov 28, 2012 5:54:28 PM
0
(0)
Expert
Edited by SomeJoe7777 on Nov 28, 2012 at 5:54:59 PM

Remove the Microsoft Visual C++ 2010 x86 Redistributable/Runtime v10.0.xxxxx using Programs and Features, then reinstall UV Realtime.

This is a Microsoft installer issue with the Visual C++ runtime. Installation fails if a later build of 10.0 is installed on the machine.  This actually occurs on previous versions of Windows also if Visual Studio is installed.

 

Remove the Microsoft Visual C++ 2010 x86 Redistributable/Runtime v10.0.xxxxx using Programs and Features, then reinstall UV Realtime.

This is a Microsoft installer issue with the Visual C++ runtime. Installation fails if a later build of 10.0 is installed on the machine.  This actually occurs on previous versions of Windows also if Visual Studio is installed.

 

Re: UV Realtime on Windows 8

[ Edited ]
8 of 14 (6,821 Views)
0
(0)
  • Rate this reply
View profile
Nov 28, 2012 6:36:22 PM
0
(0)
ACE - Professor

That did the trick. Although either RRDTool or UVRT didn't like being placed on my 2nd hard drive.  Since I put both of them on the SSD they seem to work fine now.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.

That did the trick. Although either RRDTool or UVRT didn't like being placed on my 2nd hard drive.  Since I put both of them on the SSD they seem to work fine now.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: UV Realtime on Windows 8

9 of 14 (6,812 Views)
0
(0)
  • Rate this reply
View profile
Nov 28, 2012 6:38:14 PM
0
(0)
ACE - Professor

And now I see where I can locate the RRDTool manually. Guess what's moving to the D Drive!

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.

And now I see where I can locate the RRDTool manually. Guess what's moving to the D Drive!

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: UV Realtime on Windows 8

10 of 14 (6,810 Views)
0
(0)
  • Rate this reply
View profile
Nov 28, 2012 7:46:54 PM
0
(0)
Expert
OK cool, so now we have a workaround for installing UV Realtime on Windows 8.

I'll try to see if this can be built into a new installer so that WinPCap doesn't have to be manually installed.
OK cool, so now we have a workaround for installing UV Realtime on Windows 8.

I'll try to see if this can be built into a new installer so that WinPCap doesn't have to be manually installed.

Re: UV Realtime on Windows 8

11 of 14 (6,805 Views)
0
(0)
  • Rate this reply
View profile
Apr 11, 2013 5:53:42 PM
0
(0)
Scholar

Thanks, looks like WinPCap v4.1.3 is available now, and supports Windows 8. Smiley Happy

Thanks, looks like WinPCap v4.1.3 is available now, and supports Windows 8. Smiley Happy

Re: UV Realtime on Windows 8

12 of 14 (4,972 Views)
0
(0)
  • Rate this reply
View profile
May 1, 2013 6:54:09 AM
0
(0)
Scholar

So if I downloand v 4.1.3 on my own the UV install will skip trying to install 4.1.2?

So if I downloand v 4.1.3 on my own the UV install will skip trying to install 4.1.2?

Re: UV Realtime on Windows 8

13 of 14 (4,718 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
May 1, 2013 6:58:40 AM
0
(0)
Scholar
Yes, but still having other errors....
Yes, but still having other errors....

Re: UV Realtime on Windows 8

14 of 14 (4,713 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post