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Posted Feb 14, 2013
7:51:40 AM
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Interactive feature for on-demand

The new interactive feature for on-demand recordings is so much slower and provides less information than the old listings. I tried to contact U-verse TV, but they make is near impossible to make comments. Is anyone out the from AT&T U-verse listening? This new feature is not as useful or user friendly.

The new interactive feature for on-demand recordings is so much slower and provides less information than the old listings. I tried to contact U-verse TV, but they make is near impossible to make comments. Is anyone out the from AT&T U-verse listening? This new feature is not as useful or user friendly.

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Feb 14, 2013 2:36:26 PM
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ACE - Master

Here are some pics from the list view:

 

 

 

 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Interactive feature for on-demand

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Feb 14, 2013 8:23:23 AM
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ACE - Expert
anitapat - How do you get to the interactive version? Press Go interactive? Never press go interactive unless it is nap time.

Maybe when processing power is increased ten fold it might work. When you are used to instant response from browser activity or channel changing, the time interactive takes is unacceptable.

Why are you using this method instead of the "standard" method?
anitapat - How do you get to the interactive version? Press Go interactive? Never press go interactive unless it is nap time.

Maybe when processing power is increased ten fold it might work. When you are used to instant response from browser activity or channel changing, the time interactive takes is unacceptable.

Why are you using this method instead of the "standard" method?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Interactive feature for on-demand

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Feb 14, 2013 9:08:05 AM
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ACE - Master

aviewer.......the on demand has changed from the way it used to be.  It looks more like a GUI interface.  It does this even if you select the "premium" selection to get to HBO, Cinamax, Showtime, etc.

 

The minute you select the "premium" selction you get the dredded spinning circle in the lower right hand corner.  Then you have to arrow over to get to HBO and twice to get to HBO HD.  Then if you selct HBO HD it will bring up "tiles" of the front cover of each movie the you have to arrow over to the movie and press "ok" and then the discription comes up after the spinning circle quits.

 

I did find a way to speed things up a bit by selecting the ABC icon.  This goes back to a list type presentation rather than the tiles for each individual movie.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

aviewer.......the on demand has changed from the way it used to be.  It looks more like a GUI interface.  It does this even if you select the "premium" selection to get to HBO, Cinamax, Showtime, etc.

 

The minute you select the "premium" selction you get the dredded spinning circle in the lower right hand corner.  Then you have to arrow over to get to HBO and twice to get to HBO HD.  Then if you selct HBO HD it will bring up "tiles" of the front cover of each movie the you have to arrow over to the movie and press "ok" and then the discription comes up after the spinning circle quits.

 

I did find a way to speed things up a bit by selecting the ABC icon.  This goes back to a list type presentation rather than the tiles for each individual movie.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Interactive feature for on-demand

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Feb 14, 2013 9:20:36 AM
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ACE - Master

BeeBeeSA wrote:

aviewer.......the on demand has changed from the way it used to be.  It looks more like a GUI interface.  It does this even if you select the "premium" selection to get to HBO, Cinamax, Showtime, etc.

 

The minute you select the "premium" selction you get the dredded spinning circle in the lower right hand corner.  Then you have to arrow over to get to HBO and twice to get to HBO HD.  Then if you selct HBO HD it will bring up "tiles" of the front cover of each movie the you have to arrow over to the movie and press "ok" and then the discription comes up after the spinning circle quits.

 

I did find a way to speed things up a bit by selecting the ABC icon.  This goes back to a list type presentation rather than the tiles for each individual movie.


It almost makes me wonder why U-Verse doesn't ask subscribers to test out features, side by side before implementing.  I have beta tested before and I'm sure that willing subscribers (both Aces and non) would love to help.  Often major companies will spring new features on a few "unwittings" and play it by ear to see if there are any issues while other big companies just trust their developers and in house testing crew.  Lastly some companies do public and private betas.  i wish ythat AT&T did the latter.


BeeBeeSA wrote:

aviewer.......the on demand has changed from the way it used to be.  It looks more like a GUI interface.  It does this even if you select the "premium" selection to get to HBO, Cinamax, Showtime, etc.

 

The minute you select the "premium" selction you get the dredded spinning circle in the lower right hand corner.  Then you have to arrow over to get to HBO and twice to get to HBO HD.  Then if you selct HBO HD it will bring up "tiles" of the front cover of each movie the you have to arrow over to the movie and press "ok" and then the discription comes up after the spinning circle quits.

 

I did find a way to speed things up a bit by selecting the ABC icon.  This goes back to a list type presentation rather than the tiles for each individual movie.


It almost makes me wonder why U-Verse doesn't ask subscribers to test out features, side by side before implementing.  I have beta tested before and I'm sure that willing subscribers (both Aces and non) would love to help.  Often major companies will spring new features on a few "unwittings" and play it by ear to see if there are any issues while other big companies just trust their developers and in house testing crew.  Lastly some companies do public and private betas.  i wish ythat AT&T did the latter.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Interactive feature for on-demand

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Feb 14, 2013 10:03:53 AM
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ACE - Expert
I guess I did not get that update yet in New Haven CT. I do not get a spinning circle - just getting videos.
I guess I did not get that update yet in New Haven CT. I do not get a spinning circle - just getting videos.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Interactive feature for on-demand

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Feb 14, 2013 11:02:09 AM
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Ace-wizard- Unfortunately when I press the video on demand button on my remote, which is the way I have always accessed the on demand options, it now starts up this interactive feature. I wish there was some way to get to the old listings of the videos on demand. I just recently began having this show up when I was looking for movies on demand, like since the 1st of February. I live in Austin, Tx-so maybe AT&T U-verse is trying out this feature in certain market areas. Your lucky if if don't have to deal with this slowed down process.

Ace-wizard- Unfortunately when I press the video on demand button on my remote, which is the way I have always accessed the on demand options, it now starts up this interactive feature. I wish there was some way to get to the old listings of the videos on demand. I just recently began having this show up when I was looking for movies on demand, like since the 1st of February. I live in Austin, Tx-so maybe AT&T U-verse is trying out this feature in certain market areas. Your lucky if if don't have to deal with this slowed down process.

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Feb 14, 2013 2:21:14 PM
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ACE - Master
Edited by BeeBeeSA on Feb 14, 2013 at 2:24:22 PM

anitapat....Once you get to the on demand and arrow down to premium press ok.  Then on the bar on the left you will see something that looks like a tic-tac-toe with arrows in a circle with abc.  See the 3rd pic down.  Arrow down to that and once it's highlighted press ok.  Now you will be back to a list view.  Not exactly the same as it used ot be but it operates, or better resembles, the way it used to be.  Much faster to find what you want.  Once you see the name of the movie highlight it press ok and the discription of the move comes up.  It's much faster than the tile view that is the default.

 

Here are some pics for those who have not seen the new format:

 

 

 

 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

anitapat....Once you get to the on demand and arrow down to premium press ok.  Then on the bar on the left you will see something that looks like a tic-tac-toe with arrows in a circle with abc.  See the 3rd pic down.  Arrow down to that and once it's highlighted press ok.  Now you will be back to a list view.  Not exactly the same as it used ot be but it operates, or better resembles, the way it used to be.  Much faster to find what you want.  Once you see the name of the movie highlight it press ok and the discription of the move comes up.  It's much faster than the tile view that is the default.

 

Here are some pics for those who have not seen the new format:

 

 

 

 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Interactive feature for on-demand

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Feb 14, 2013 2:36:26 PM
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ACE - Master

Here are some pics from the list view:

 

 

 

 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Here are some pics from the list view:

 

 

 

 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Interactive feature for on-demand

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Feb 14, 2013 3:32:17 PM
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ACE - Master
Edited by oufanindallas on Feb 14, 2013 at 3:34:26 PM

Looks like netflix or amazon prime on my roku. I just checked through my slingbox I don't have that update yet.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Looks like netflix or amazon prime on my roku. I just checked through my slingbox I don't have that update yet.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Interactive feature for on-demand

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Feb 14, 2013 3:49:29 PM
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OU..maybe a DVR and STB re-boot?  That's when I noticed it.  I reset all mine to get the memory allocation change and and now have this for on demand.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

OU..maybe a DVR and STB re-boot?  That's when I noticed it.  I reset all mine to get the memory allocation change and and now have this for on demand.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 15, 2013 6:38:08 AM
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ACE - Master

I'll try that tonight when I get home

 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

I'll try that tonight when I get home

 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Interactive feature for on-demand

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Feb 15, 2013 7:16:16 AM
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Bee-Bee SA- Thanks for the info on getting to the list version of the on demand movies. That helps some-but you still have to wait forever for the interactive thing to load everytime you click on something. Wish AT&T U-verse TV would listen to customer feedback. Thanks again!

Bee-Bee SA- Thanks for the info on getting to the list version of the on demand movies. That helps some-but you still have to wait forever for the interactive thing to load everytime you click on something. Wish AT&T U-verse TV would listen to customer feedback. Thanks again!

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Feb 15, 2013 10:21:09 AM
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ACE - Master

I will say that it looks like AT&T is trying to make U-Verse VoD look like Netflix.

I will say that it looks like AT&T is trying to make U-Verse VoD look like Netflix.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 16, 2013 6:58:07 AM
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ACE - Master

Rebooted DVR and still have the old menu for On Demand.  I guess I'll get it when I get it.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Rebooted DVR and still have the old menu for On Demand.  I guess I'll get it when I get it.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 18, 2013 7:04:00 AM
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ACE - Master

I did receive a survey from AT&T asking about the "New On-Demand" and expressed my displeasure at the slowness of the overall operation.  Don't know what good it will do but I told them!!

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

I did receive a survey from AT&T asking about the "New On-Demand" and expressed my displeasure at the slowness of the overall operation.  Don't know what good it will do but I told them!!

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Interactive feature for on-demand

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Apr 16, 2013 8:42:32 AM
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Just had to say this is a real downgrade to AT&T service. I left Comcast as AT&T was faster and easy to use, this is worse than Comcast ever way. I see a lot less use for AT&T on Demand going forward.
Just had to say this is a real downgrade to AT&T service. I left Comcast as AT&T was faster and easy to use, this is worse than Comcast ever way. I see a lot less use for AT&T on Demand going forward.

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Apr 16, 2013 12:22:45 PM
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ACE - Master

I still have the old look VoD, GUI.

I still have the old look VoD, GUI.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Apr 17, 2013 2:45:11 PM
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ACE - Master

As do I.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

As do I.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Apr 28, 2013 12:34:03 PM
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Anyone using a Xbox 360, have you been able to use OnDemand with the new UI. I keep getting "This video is currently unavailable or has been removed from U-Verse On Demand. Please try again later." error. OnDemand was working before the new UI, and works on the other set-top boxes.

Anyone using a Xbox 360, have you been able to use OnDemand with the new UI. I keep getting "This video is currently unavailable or has been removed from U-Verse On Demand. Please try again later." error. OnDemand was working before the new UI, and works on the other set-top boxes.

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May 2, 2013 7:30:36 PM
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indeed it is a downgrade... got three more months on my contract and ATT just gave me a massive reason to drop them...
indeed it is a downgrade... got three more months on my contract and ATT just gave me a massive reason to drop them...

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May 5, 2013 10:49:54 AM
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ACE - Master

I got the new GUI on Thursday.  It's not nearly as bad as everyone says it is.  It does remind me of Netflix which gets used quite a bit around our house.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

I got the new GUI on Thursday.  It's not nearly as bad as everyone says it is.  It does remind me of Netflix which gets used quite a bit around our house.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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May 5, 2013 3:31:25 PM
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Is there a way to turn this off and go back to the old version?   I always laughed at how bad the FIOS on demand interface was when I went to visit my Dad, and now Uverse is just as bad.

Is there a way to turn this off and go back to the old version?   I always laughed at how bad the FIOS on demand interface was when I went to visit my Dad, and now Uverse is just as bad.

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May 9, 2013 1:06:47 PM
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Ditto here. I don't use On-Demand very much but, I will certainly use it less now. I hope they don't put the same disgusting, and disgustingly slow, interface on Recorded TV. If they do, I'll be off uVerse TV within a week.

Ditto here. I don't use On-Demand very much but, I will certainly use it less now. I hope they don't put the same disgusting, and disgustingly slow, interface on Recorded TV. If they do, I'll be off uVerse TV within a week.

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May 16, 2013 6:17:58 PM
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Solved?  Not for me it isn't. I find it very irritating that AT&T would change the menu system to something more cumbersome and time consuming. Changing it to the list view does not solve the delays. The delays are excessive. CHANGE IT BACK and fix the issues offline before introducing to your customer community.  This is a serious problem for me as I don't have the patience to sit there waiting for screens to appear.

Solved?  Not for me it isn't. I find it very irritating that AT&T would change the menu system to something more cumbersome and time consuming. Changing it to the list view does not solve the delays. The delays are excessive. CHANGE IT BACK and fix the issues offline before introducing to your customer community.  This is a serious problem for me as I don't have the patience to sit there waiting for screens to appear.

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May 22, 2013 11:00:25 AM
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ACE - Master
Edited by dhascall on May 22, 2013 at 11:02:17 AM

oufanindallas wrote:

I got the new GUI on Thursday.  It's not nearly as bad as everyone says it is.  It does remind me of Netflix which gets used quite a bit around our house.


The biggest issue for me is the slowness of the Search function and the "More showtimes" feature either not working or inconsistent.  That part blows.


oufanindallas wrote:

I got the new GUI on Thursday.  It's not nearly as bad as everyone says it is.  It does remind me of Netflix which gets used quite a bit around our house.


The biggest issue for me is the slowness of the Search function and the "More showtimes" feature either not working or inconsistent.  That part blows.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Interactive feature for on-demand

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May 23, 2013 4:18:50 AM
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Speaking as someone who used a slide rule in college, the extra few seconds to find and choose a movie don't bother me so much.  But I am in complete agreement with DH that the "Search" and "More Showtimes" functions are more cumbersome and irritating.  The corollary to "don't fix it if it ain't broke" is "fix it until it's broke."  Smiley Frustrated

 

docbombay

"Everything should be made as simple as possible--but not simpler."
--Albert Einstein

Speaking as someone who used a slide rule in college, the extra few seconds to find and choose a movie don't bother me so much.  But I am in complete agreement with DH that the "Search" and "More Showtimes" functions are more cumbersome and irritating.  The corollary to "don't fix it if it ain't broke" is "fix it until it's broke."  Smiley Frustrated

 

docbombay

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May 24, 2013 6:19:53 AM
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Finally got this in Madison WI . . . was dreading it based on all the negative posts, but if you switch to list view, it's really not bad at all. In fact, it makes it more TiVo-ish, which is a good thing.

Finally got this in Madison WI . . . was dreading it based on all the negative posts, but if you switch to list view, it's really not bad at all. In fact, it makes it more TiVo-ish, which is a good thing.

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May 25, 2013 3:46:42 PM
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ACE - Expert

jcaparula wrote:

Finally got this in Madison WI . . . was dreading it based on all the negative posts, but if you switch to list view, it's really not bad at all. In fact, it makes it more TiVo-ish, which is a good thing.


I will have to try switching the view, because the current incarnation is way too slow for me.  I liked the old OD setup.


jcaparula wrote:

Finally got this in Madison WI . . . was dreading it based on all the negative posts, but if you switch to list view, it's really not bad at all. In fact, it makes it more TiVo-ish, which is a good thing.


I will have to try switching the view, because the current incarnation is way too slow for me.  I liked the old OD setup.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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May 28, 2013 5:09:11 PM
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I am in the Detroit area and we just converted to the new On-Demand format.  I hate it!  It is painfully slow and has less offerings. For example; Lifetime has all of 4 shows listed as being available now. Whenver friends as me my opinion of ATT Uverse, I have sung the praises of this option - no more. I have been debating on switching over to Brighthouse for some time - tomorrow I begin shopping.

 

Also, I tried to find some option to share my opion with the company - some type of customer feedback option.  If it exists, it is too hard to find.  Obviously they don't care.

I am in the Detroit area and we just converted to the new On-Demand format.  I hate it!  It is painfully slow and has less offerings. For example; Lifetime has all of 4 shows listed as being available now. Whenver friends as me my opinion of ATT Uverse, I have sung the praises of this option - no more. I have been debating on switching over to Brighthouse for some time - tomorrow I begin shopping.

 

Also, I tried to find some option to share my opion with the company - some type of customer feedback option.  If it exists, it is too hard to find.  Obviously they don't care.

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May 29, 2013 6:09:13 AM
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Having now played with the new On-Demand UI, I'm at a loss to answer the simple question:

 

Why?

 

The new UI  is slower than the old one and doesn't appear to offer new functionality. Poster  mode is unusable because it is slow, and I can't read the tiny little poster  icons anyway. The old UI was perfectly functional.

 

If AT*T wanted to improve the on-demand offerings, they need to improve the content offerings which are anemic and always have been.

 

It's a little frustrating because there are usability issues up and down the UI. A look at these boards over the years would have provided suggestions for meaningful changes.  Closed Captions, additional options for series recordings and easier ways to hide channels and define favorites come to mind. To spend development dollars fixing something that arguably was working just fine seems silly to me.

Having now played with the new On-Demand UI, I'm at a loss to answer the simple question:

 

Why?

 

The new UI  is slower than the old one and doesn't appear to offer new functionality. Poster  mode is unusable because it is slow, and I can't read the tiny little poster  icons anyway. The old UI was perfectly functional.

 

If AT*T wanted to improve the on-demand offerings, they need to improve the content offerings which are anemic and always have been.

 

It's a little frustrating because there are usability issues up and down the UI. A look at these boards over the years would have provided suggestions for meaningful changes.  Closed Captions, additional options for series recordings and easier ways to hide channels and define favorites come to mind. To spend development dollars fixing something that arguably was working just fine seems silly to me.

Re: Interactive feature for on-demand

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