Contributor
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3 Messages
IOS app error Issue communicatung with the u-verse network error 3000
Recently we had to replace our main DVR unit. Now when I use the U-verse app and try to connect for remote control access I am getting the following error
"There has been an issue communicating with the u-verse network. {3000}
Uninstalled and reinstalled the app. Rebooted phone. Same message. I haven't been able to find an answer with any search I try.
App version 4.6.2
IOS version 9.3.4
I should add didn't have any problems with the previous DVR.
Thank You for any assistance
ji785s
Former Employee
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422 Messages
8 years ago
@TNHuskerfan im assuming your referring to the U-Verse Easy Remote App? You most likely forgot to run the setup wizard on the new DVR, This needs to be done on all STBs individually in the home for it to work.
eSupport Article
Setup Tutorial for iOS
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TNHuskerfan
Contributor
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3 Messages
8 years ago
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mirali00
Contributor
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1 Message
6 years ago
I'm having the same problem. How do I find the setup wizard for the DVR and other set top boxes.
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Seven5love
Contributor
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1 Message
5 years ago
I’m need help as well can’t connect upstairs tv... downstairs works fine
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Travis299
Teacher
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32 Messages
5 years ago
Don't know if you are still around but THANKS FOR THE OUTSTANDING assistance!!!!
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