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Posted Feb 5, 2014
5:04:46 PM
HBO Go login

I have been trying to log into HBO Go, but I keep getting a message telling me my subscription does not include HBO Go, which it most definitely does. I have found a few people on here who have had the same problem in the past, but no answers. It does it on both my PC and my Android tablet. Any thoughts?

I have been trying to log into HBO Go, but I keep getting a message telling me my subscription does not include HBO Go, which it most definitely does. I have found a few people on here who have had the same problem in the past, but no answers. It does it on both my PC and my Android tablet. Any thoughts?

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Sep 28, 2015 9:21:40 AM
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Community Support

U-verse TV Apps update:

 

Error message when signing on to HBO Go, Watch ESPN, Showtime, and other 3rd party streaming applications:

 

"It is not possible to sign in at this time. Please try again later."

 

"User Not Authorized"


Some users may have experienced trouble signing on to U-verse TV applications recently. Our techncial teams were engaged and a fix was released today. For this to be in effect on your devices, you must Uninstall/Reinstall the app. If you accessed the applications on a browser, please delete cache,cookies, and history to remove any trace of previous logins. If you still experience issues accessing these applications, send a PM to @ATTU-verseCare for further assistance.

 

We apologize for the inconvenience this has caused Smiley Sad


ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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HBO Go login

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Feb 5, 2014 5:19:16 PM
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It's failing for me with the same error message, on both my phone and my PC. And I also definitely have HBO.

 

This is definitely either an HBO GO issue or a Uverse issue (my guess is the latter).

It's failing for me with the same error message, on both my phone and my PC. And I also definitely have HBO.

 

This is definitely either an HBO GO issue or a Uverse issue (my guess is the latter).

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Feb 5, 2014 7:56:03 PM
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ACE - Guru

Make sure your using your MAIN username and password. Im sure someone else will chime in to help....

Im not Smart! The Voices in my Head are!!

Make sure your using your MAIN username and password. Im sure someone else will chime in to help....

Im not Smart! The Voices in my Head are!!
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 6, 2014 1:14:33 PM
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Hi @sundance1028 

 

Just checking up on your post. Are you still having issues logging into HBO Go? Just to make sure, HBO Go requires the same email login that you use to view att.net for email, att.com for account info, uverseonline.com, etc.

If you still need help with this issue, feel free to respond to the Private Message that I sent to your inbox and we will move forward from there. Thank you! Smiley Happy


- MorganCS
- ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi @sundance1028 

 

Just checking up on your post. Are you still having issues logging into HBO Go? Just to make sure, HBO Go requires the same email login that you use to view att.net for email, att.com for account info, uverseonline.com, etc.

If you still need help with this issue, feel free to respond to the Private Message that I sent to your inbox and we will move forward from there. Thank you! Smiley Happy


- MorganCS
- ATTU-verseCare

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: HBO Go login

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Feb 17, 2014 7:37:19 PM
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Hello,

 

I feel like i am at the end of my rope.  I switched to Uverse last week and have had nothing but problems with the various Apps since then.  My TV service is good, My internet is good (now that they replaced the outside line) but I can't log into any of the Apps.  

 

I can't log into the At&T U-verse App, HBO Go, or Cinemax Go.  I am a subscriber of all of them, in fact I have the big U450 plan, so I have all of the movie channels.  This is all on an Ipad, "new Ipad" or 4th generation.  Running the latest IOS and all updates.  

 

I have spent hours on the phone with tech support, but no resolution.  I get the response that the programmers are working on it and there is no estimated date they will have it fixed.  Is it just new members or something?

 

I can't seem to find other people having the same problem as me....

Hello,

 

I feel like i am at the end of my rope.  I switched to Uverse last week and have had nothing but problems with the various Apps since then.  My TV service is good, My internet is good (now that they replaced the outside line) but I can't log into any of the Apps.  

 

I can't log into the At&T U-verse App, HBO Go, or Cinemax Go.  I am a subscriber of all of them, in fact I have the big U450 plan, so I have all of the movie channels.  This is all on an Ipad, "new Ipad" or 4th generation.  Running the latest IOS and all updates.  

 

I have spent hours on the phone with tech support, but no resolution.  I get the response that the programmers are working on it and there is no estimated date they will have it fixed.  Is it just new members or something?

 

I can't seem to find other people having the same problem as me....

Re: HBO Go login

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Feb 26, 2014 4:38:56 PM
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I'm having the same issue today.  It was working fine on Sunday, but now I keep getting the message that I'm not subscribed to HBO. 

I'm having the same issue today.  It was working fine on Sunday, but now I keep getting the message that I'm not subscribed to HBO. 

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Feb 26, 2014 6:33:59 PM
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Edited by RESIV on Feb 26, 2014 at 6:34:55 PM

I am also haveing trouble accessing HBO Go right now, error says "It appears that your AT&T U-verse subscription does not include HBO."  however I do have a subscrption and was in fact using it and watching yesterday.

 

This issue has happened multiple times in the past where I had to re "activate" my access, but this is the first time it it has refused to activate and say I do not have a subscription.  This is becoming very annoyng - please resolve this issue ASAP.

I am also haveing trouble accessing HBO Go right now, error says "It appears that your AT&T U-verse subscription does not include HBO."  however I do have a subscrption and was in fact using it and watching yesterday.

 

This issue has happened multiple times in the past where I had to re "activate" my access, but this is the first time it it has refused to activate and say I do not have a subscription.  This is becoming very annoyng - please resolve this issue ASAP.

Re: HBO Go login

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Feb 26, 2014 8:14:27 PM
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I've just spent an hour on the phone and they can't get me logged on to HBO Go.  I think our best solution is to ditch ATT.

I've just spent an hour on the phone and they can't get me logged on to HBO Go.  I think our best solution is to ditch ATT.

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Feb 26, 2014 8:16:56 PM
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Same problem here, except that I was dumb enough to waste an hour of my time on the phone with "customer service" technicians who couldn't figure out how to fix it.  No wonder so many people stream shows illegally. 

Same problem here, except that I was dumb enough to waste an hour of my time on the phone with "customer service" technicians who couldn't figure out how to fix it.  No wonder so many people stream shows illegally. 

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Feb 28, 2014 3:56:07 PM
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Edited by frauleinsparkles on Feb 28, 2014 at 3:57:32 PM

I've been having almost the same issue for a few days. I can log onto HBO GO on my laptop, using my U-verse connection, but when I try MAX Go it tells me I'm not subscribed to Cinemax. Of course I am, HBO & Cinemax come together. My boyfriend is out of town, so I had him check. Again using the primary AT&T email, etc. and both tell him that we don't subscribe to the channel. It'd be nice to know if this was an issue on U-verse or HBO/Cinemax Go's end and maybe that it was being looked into by someone.

I've been having almost the same issue for a few days. I can log onto HBO GO on my laptop, using my U-verse connection, but when I try MAX Go it tells me I'm not subscribed to Cinemax. Of course I am, HBO & Cinemax come together. My boyfriend is out of town, so I had him check. Again using the primary AT&T email, etc. and both tell him that we don't subscribe to the channel. It'd be nice to know if this was an issue on U-verse or HBO/Cinemax Go's end and maybe that it was being looked into by someone.

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Mar 5, 2014 1:40:40 PM
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Same problem here, i have u450 and i most definatly have hbo go. I can log into my laptop but not on my samsung smart tv. u used to be able too.

Same problem here, i have u450 and i most definatly have hbo go. I can log into my laptop but not on my samsung smart tv. u used to be able too.

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Mar 7, 2014 7:00:54 AM
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Well, HBO Go appears to error out for me on my iPad, but if I just hit okay or whatever, it brings me to the series menu and I can still watch. However, I have never been able to get the HBO On Demand to work. Which makes watching things rather frustrating since there is zero reason I should have to watch shows on my iPad when I have a tv with HBO On Demand supposely available on it less than 10 feet away. 

 

I'm not entirely sure this is an AT&T issue, though. I switched from Time Warner and I had far worse problems accessing HBO's services through them. Believe me. 

Well, HBO Go appears to error out for me on my iPad, but if I just hit okay or whatever, it brings me to the series menu and I can still watch. However, I have never been able to get the HBO On Demand to work. Which makes watching things rather frustrating since there is zero reason I should have to watch shows on my iPad when I have a tv with HBO On Demand supposely available on it less than 10 feet away. 

 

I'm not entirely sure this is an AT&T issue, though. I switched from Time Warner and I had far worse problems accessing HBO's services through them. Believe me. 

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Mar 22, 2014 12:02:53 PM
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No go for two days on my tablet and smartphone on HBO GO. Works on computer though...

No go for two days on my tablet and smartphone on HBO GO. Works on computer though...

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Apr 20, 2014 10:56:09 PM
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I have the same problem and here is what I found and hope it helps ATT resolve this problem....

 

When trying to access HBOGO using my ATT account I received the following error trying to log in;
This Page can't be displayed
https://profile.hbogo.com/apps/profile/rest/samlService/authnRequest/ATT?serviceCode=HBO&platformCod...
When trouble shooting this page the following problem was found by Win7 Network Diagnostics;
[resource (loginprodx.att.net) is online but isn't responding to connection attempts.]

---------------------------------------------------------------------------------------------------------------------------
When trying to access HBO from ATT Uverse web page at;
http://uverseonline.att.net/tv/show/game-of-thrones#play=hbos___GOROSTGP42448
I received an error trying to connect also...
https://loginprodx.att.net/FIM/sps/ATT-HBO/saml20/login
[The iFrame never responded with a successful login, or it did but we don't have an auth cookie.]
Looks like an ATT problem at this point..  Not HBO..

I have the same problem and here is what I found and hope it helps ATT resolve this problem....

 

When trying to access HBOGO using my ATT account I received the following error trying to log in;
This Page can't be displayed
https://profile.hbogo.com/apps/profile/rest/samlService/authnRequest/ATT?serviceCode=HBO&platformCode=DESKTOP&deviceCode=DESKTOP&RelayState=http%3A%2F%2Fwww.hbogo.com%2F%23home%2F%26random%3D0.8305095127138475
When trouble shooting this page the following problem was found by Win7 Network Diagnostics;
[resource (loginprodx.att.net) is online but isn't responding to connection attempts.]

---------------------------------------------------------------------------------------------------------------------------
When trying to access HBO from ATT Uverse web page at;
http://uverseonline.att.net/tv/show/game-of-thrones#play=hbos___GOROSTGP42448
I received an error trying to connect also...
https://loginprodx.att.net/FIM/sps/ATT-HBO/saml20/login
[The iFrame never responded with a successful login, or it did but we don't have an auth cookie.]
Looks like an ATT problem at this point..  Not HBO..

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Apr 20, 2014 11:54:58 PM
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I'm having the same problem. When I try to sign in via hbogo.com, the tab title at this url reads "Access rights validated", but nothing loads for a minute or so:

https://profile.hbogo.com/apps/profile/rest/samlService/authnRequest/ATT?serviceCode=HBO&platformCod...

 

Then I get "This webpage is not available" at:

https://loginprodx.att.net/FIM/sps/ATT-HBO/saml20/login

 

I'm also getting "The iFrame never responded with a successful login, or it did but we don't have an auth cookie" at:

http://uverseonline.att.net/tv/show/game-of-thrones#play=hbos___GOROSTGP42448

I'm having the same problem. When I try to sign in via hbogo.com, the tab title at this url reads "Access rights validated", but nothing loads for a minute or so:

https://profile.hbogo.com/apps/profile/rest/samlService/authnRequest/ATT?serviceCode=HBO&platformCode=DESKTOP&deviceCode=DESKTOP&RelayState=http%3A%2F%2Fwww.hbogo.com%2F%23home%2Fvideo%26assetID%3DGOROSTGP42448%3FvideoMode%3DinfopagePreview%2F%26random%3D0.36009482527151704

 

Then I get "This webpage is not available" at:

https://loginprodx.att.net/FIM/sps/ATT-HBO/saml20/login

 

I'm also getting "The iFrame never responded with a successful login, or it did but we don't have an auth cookie" at:

http://uverseonline.att.net/tv/show/game-of-thrones#play=hbos___GOROSTGP42448

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Jun 26, 2014 2:34:53 PM
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I am having this same problem, it does not even take me to the login page, just straight to the messege that says I am not an HBO subscriber

I am having this same problem, it does not even take me to the login page, just straight to the messege that says I am not an HBO subscriber

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Jul 6, 2014 10:56:35 PM
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I was having the same problem, but fixed it by signing in to my account at uverse.com and then going back to hbogo.com and signing in. I hope it works for you as well...

I was having the same problem, but fixed it by signing in to my account at uverse.com and then going back to hbogo.com and signing in. I hope it works for you as well...

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Jan 15, 2015 5:05:32 PM
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Same here. Mine worked forever and just recently I have been unable to access hbo go for a month or so. The message says: 'it appears you uverse subscription does no include hbo'. I get the same error from my phone and ipad. Both have worked in the past. I have deleted the apps and reinstalled with no success. When i click 'sign in', i don't even get the opportunity to enter credentials before the error appears.
Same here. Mine worked forever and just recently I have been unable to access hbo go for a month or so. The message says: 'it appears you uverse subscription does no include hbo'. I get the same error from my phone and ipad. Both have worked in the past. I have deleted the apps and reinstalled with no success. When i click 'sign in', i don't even get the opportunity to enter credentials before the error appears.

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Jan 22, 2015 2:16:08 PM
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Same here.  I have the U450 package but cannot sign in to HBO GO or Cinnemax GO.  Same as others here, I receive 'It appears that your AT&T U-verse subscription does not include HBO.'

Same here.  I have the U450 package but cannot sign in to HBO GO or Cinnemax GO.  Same as others here, I receive 'It appears that your AT&T U-verse subscription does not include HBO.'

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Jan 22, 2015 2:20:24 PM
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Haha - so I fixed it by going to att.com and logging OUT.  Then log in to HBO GO.  

Haha - so I fixed it by going to att.com and logging OUT.  Then log in to HBO GO.  

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Jan 23, 2015 9:22:35 AM
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So, I fixed my problem, but I'm sure the solution won't work for everyone. I was trying to use the hbogo app on my phone and ipad at my girlfriend's house. With both devices, without even entering login credentials, I received the 'you aren't subscribed to hbo' error. I tried clearing my safari history, cookies, even uninstalled the app and reinstalled with no success. I spent a total of about an hour with ATT and Verizon, as both said the problem was with the other. All of a sudden a light bulb came on when I realized my girlfriend had ATT internet, but Directv tv service.
So, I fixed my problem, but I'm sure the solution won't work for everyone. I was trying to use the hbogo app on my phone and ipad at my girlfriend's house. With both devices, without even entering login credentials, I received the 'you aren't subscribed to hbo' error. I tried clearing my safari history, cookies, even uninstalled the app and reinstalled with no success. I spent a total of about an hour with ATT and Verizon, as both said the problem was with the other. All of a sudden a light bulb came on when I realized my girlfriend had ATT internet, but Directv tv service.

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Jan 23, 2015 9:27:03 AM
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Continued from previous post...... Hbogo uses much more security than other streaming apps such as Netflix. Somehow, the app looked at the ip address / connection and used that info to determine that my girlfriend wasn't subscribed to uverse. I corrected the situation by turning my wireless off, and opening the app in cellular data mode. When I used cellular service, I received the login prompts and connected immediately. I then turned wireless back on and everything worked like a charm. This process should work for anyone using a wireless connection other than their home router. I hope this info helps some of you guys.
Continued from previous post...... Hbogo uses much more security than other streaming apps such as Netflix. Somehow, the app looked at the ip address / connection and used that info to determine that my girlfriend wasn't subscribed to uverse. I corrected the situation by turning my wireless off, and opening the app in cellular data mode. When I used cellular service, I received the login prompts and connected immediately. I then turned wireless back on and everything worked like a charm. This process should work for anyone using a wireless connection other than their home router. I hope this info helps some of you guys.

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Feb 21, 2015 5:26:46 PM
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I get the exact same error with HBOGO. It used to work.

I get the exact same error with HBOGO. It used to work.

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Mar 27, 2015 2:56:29 PM
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Has anyone found the solution to this? I've tried everything from calling AT&T techinical support to calling HBO...(there is no HBO cusotmer service) This is unbelievable. I've tried logging in from my iPHONE, XBOX ONE, and ROKU, all of which is get the same response "you're at&T accound does not include HBO".

 

Any ideas? P.S. I know that my user name and password is 100% accurate because I am logged into AT&T's site right now.

Has anyone found the solution to this? I've tried everything from calling AT&T techinical support to calling HBO...(there is no HBO cusotmer service) This is unbelievable. I've tried logging in from my iPHONE, XBOX ONE, and ROKU, all of which is get the same response "you're at&T accound does not include HBO".

 

Any ideas? P.S. I know that my user name and password is 100% accurate because I am logged into AT&T's site right now.

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May 3, 2015 7:45:07 PM
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Was this issue resolved? I have been having the same issue since February of this year. I recieve an error message saying I am not subscribed to the premium channels that I am definitely subscribed too/paying for when I try to log in to any third-party applications - HBO Go, Showtime Anytime, and StarzPlay. I have been on the phone with customer service twice since February, and I cannot get a resolution. Since this issue applies across multiple premium channel providers, I am thinking it is a Uverse issue.

 

Please resolve or at the very least communicate with the customers who are paying for premium bundles and waiting for this functionality to be addressed.

Was this issue resolved? I have been having the same issue since February of this year. I recieve an error message saying I am not subscribed to the premium channels that I am definitely subscribed too/paying for when I try to log in to any third-party applications - HBO Go, Showtime Anytime, and StarzPlay. I have been on the phone with customer service twice since February, and I cannot get a resolution. Since this issue applies across multiple premium channel providers, I am thinking it is a Uverse issue.

 

Please resolve or at the very least communicate with the customers who are paying for premium bundles and waiting for this functionality to be addressed.

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May 3, 2015 8:12:07 PM
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An AT&T service rep called me back tonight, and my access has been restored. To all having trouble with this - it appeared to be a mapping issue of some sort with my account. Maybe telling the reps that will help you! Good luck!

An AT&T service rep called me back tonight, and my access has been restored. To all having trouble with this - it appeared to be a mapping issue of some sort with my account. Maybe telling the reps that will help you! Good luck!

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May 26, 2015 6:37:34 PM
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I'm having the same problem. I spoke on the phone with AT&T for an hour and a half, and they weren't able to help at all. The tech support person didn't even understand what HBO GO is. This is unbelievably frustrating.

I'm having the same problem. I spoke on the phone with AT&T for an hour and a half, and they weren't able to help at all. The tech support person didn't even understand what HBO GO is. This is unbelievably frustrating.

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May 26, 2015 7:14:32 PM
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I agree. I was forced to cancel it seeing as it’s not worth it if i’m limited to what is “on demand” or currently showing on TV. And they wonder why people borrow other peoples HBO login information…unreal.

I agree. I was forced to cancel it seeing as it’s not worth it if i’m limited to what is “on demand” or currently showing on TV. And they wonder why people borrow other peoples HBO login information…unreal.

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May 26, 2015 8:23:10 PM
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ACE - Expert

If you having these logon issues with HBO Go and are an subscriber with U-verse High Speed Internet and U-verse U-450 or the HBO package, then please click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue with your account authentication with HBO. You can expect a reply via return PM (the blue envelope   in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

If you having these logon issues with HBO Go and are an subscriber with U-verse High Speed Internet and U-verse U-450 or the HBO package, then please click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue with your account authentication with HBO. You can expect a reply via return PM (the blue envelope   in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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May 27, 2015 8:17:33 AM
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Hi @kdprodukshins and @HBOGOProblem - see @JefferMC's replay and try telling them it's a mapping issue. If you have ShwotimeAnytime and StarzPlay, I would also try to log in to those as well to verify that it is not HBOGo by ATT. I did not have access to any. The rep I spoke with found it was a mapping issue with my account and fixed it. Good luck!

Hi @kdprodukshins and @HBOGOProblem - see @JefferMC's replay and try telling them it's a mapping issue. If you have ShwotimeAnytime and StarzPlay, I would also try to log in to those as well to verify that it is not HBOGo by ATT. I did not have access to any. The rep I spoke with found it was a mapping issue with my account and fixed it. Good luck!

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