gbarger221's profile

Contributor

 • 

1 Message

Sunday, March 23rd, 2014 4:32 PM

Failed to Authenticate with OpenVideo server (606)

When I try to watch live TV on my Samsung Galaxy Note 10.1, using Att Uverse App I get one of the following errors:

Failed to Authenticate with OpenVideo server (606) or Failed to Authenticate with OpenVideo server (1119

Any ideas?

Teacher

 • 

11 Messages

10 years ago

The software is not passing on the credentials properly.
While Live TV works on my Samsung Galaxy phone the same cannot be said for my Samsung Galaxy Tab 3, which report said  Authentication error (606)

 

Contributor

 • 

3 Messages

10 years ago

Thanks. I'm an Android developer and did some debugging while attempting to play live video. The logs were sent to ATT to help in resolving the error. Not sure when they will release any fixes as the most current version is from January 2014.  The error logs indicated that some libraries were missing.

Guru

 • 

644 Messages

10 years ago

http://forums.att.com/t5/Applications/U-verse-mobile-app-problems/m-p/3861069#M2216 found this thread that might help. Also read msg #7 he might be able to help further

Contributor

 • 

3 Messages

10 years ago

Thanks, tried all that and have been working with their customer service specialist. That when I sent them log files.

Guru

 • 

644 Messages

10 years ago

When they fix it lets us know the solution it might help someone else Thanks Smiley Very Happy

Tutor

 • 

2 Messages

10 years ago

ok i found fix to this and trust me i tryed it all all you have to do is call att and get the router arris nvg589 and bam all worked fine. its also 1gig router so nice up grade to default router i still get prom with adult swim appp but i thuink thats another issue. i am watching tv on uverse app as i am writing this so call att and replace your router . and reason i replaced router in first place is because first 1 i got sucked on wireless signal and they gave me this one good luck  this will work

Contributor

 • 

3 Messages

10 years ago

I did not have to replace my router.  The latest version of uverse for tablet released Jun 6th, 2014 has fixed the problem with my asus memo tablet.

Tutor

 • 

2 Messages

10 years ago

samsung without router still has issue  sorry  you lucked out thats great

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.