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Posted Jun 21, 2014
4:24:51 PM
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Can't use my parents HBOGO account because I too use AT&T

My parents have AT&T u-verse and have the channel HBO which gives them access to HBOGO. I live on my own and also have U-Verse, but don't have the HBO channel. So, every time I try to log in it doesn't give me the option to enter my parents AT&T account and says that I'm not a subscriber. I assumed it had something to do with detecting the IP address. I called today to see if that was the issue. I talked to someone and she apologized and tried to help me, but when she couldn't she sent to some rude lady and told me it WAS the IP address and there's was nothing that could be done. No apologizes at all or thank you for being an AT&T customer. My family and I have been with AT&T for a long long long time, and when I moved to my own place I too got AT&T. Now, I'm thinking about switching services JUST so I can use my parents HBOGO account without any problems. 

I just think it's stupid that I can't use my parents account because I am also an AT&T customer, but when I try logging in when someone has Version internet it works perfectly fine. 

My parents have AT&T u-verse and have the channel HBO which gives them access to HBOGO. I live on my own and also have U-Verse, but don't have the HBO channel. So, every time I try to log in it doesn't give me the option to enter my parents AT&T account and says that I'm not a subscriber. I assumed it had something to do with detecting the IP address. I called today to see if that was the issue. I talked to someone and she apologized and tried to help me, but when she couldn't she sent to some rude lady and told me it WAS the IP address and there's was nothing that could be done. No apologizes at all or thank you for being an AT&T customer. My family and I have been with AT&T for a long long long time, and when I moved to my own place I too got AT&T. Now, I'm thinking about switching services JUST so I can use my parents HBOGO account without any problems. 

I just think it's stupid that I can't use my parents account because I am also an AT&T customer, but when I try logging in when someone has Version internet it works perfectly fine. 

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Jun 23, 2014 6:31:38 AM
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ACE - Guru

2 different house addresses can not share one HBO account. The 2 accounts have 2 different IPs. The only way I can think of doing it would be through your wireless phone carrier. Your shows will be limited cause your not on a Home Network....

Im not Smart! The Voices in my Head are!!
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Can't use my parents HBOGO account because I too use AT&T

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Jun 22, 2014 5:32:53 AM
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ACE - Master

It sounds to me like your trying to get something for free or maybe better yet trying to steal.  If you want HBOGO, order HBO and pay for it like the rest of us that have it.  Problem solved. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

It sounds to me like your trying to get something for free or maybe better yet trying to steal.  If you want HBOGO, order HBO and pay for it like the rest of us that have it.  Problem solved. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't use my parents HBOGO account because I too use AT&T

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Jun 22, 2014 6:37:57 PM
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BeeBeeSA wrote:

It sounds to me like your trying to get something for free or maybe better yet trying to steal.  If you want HBOGO, order HBO and pay for it like the rest of us that have it.  Problem solved. 


From what you're saying... are you saying that my brother who lives at my parents house should also pay for an extra account? Or maybe not use HBOGO since he isn't paying for it? Should HBOGO charge for EACH person in a household using HBOGO? $26 bucks person. There is FOUR people in my family and we've been loyal members of AT&T so I don't get why I can't use my famlies HBOGO account just because I also have AT&T. When some who doesn't use AT&T CAN use HBOGO with out any problems.
And whats wrong with free?
 

BeeBeeSA wrote:

It sounds to me like your trying to get something for free or maybe better yet trying to steal.  If you want HBOGO, order HBO and pay for it like the rest of us that have it.  Problem solved. 


From what you're saying... are you saying that my brother who lives at my parents house should also pay for an extra account? Or maybe not use HBOGO since he isn't paying for it? Should HBOGO charge for EACH person in a household using HBOGO? $26 bucks person. There is FOUR people in my family and we've been loyal members of AT&T so I don't get why I can't use my famlies HBOGO account just because I also have AT&T. When some who doesn't use AT&T CAN use HBOGO with out any problems.
And whats wrong with free?
 

Re: Can't use my parents HBOGO account because I too use AT&T

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Jun 23, 2014 3:46:24 AM
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ACE - Master

If it's okay to use/share someone elses HBOGO account then I would recommend you call HBO support,  explain your situation and see if they can help you resolve the problem.  Something tells me you won't get very far since YOU don't subscribe to HBO.  You can see how far you got with Uverse support

 

As for your brother using the account, he lives in the house so one subscription is only needed per residence. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

If it's okay to use/share someone elses HBOGO account then I would recommend you call HBO support,  explain your situation and see if they can help you resolve the problem.  Something tells me you won't get very far since YOU don't subscribe to HBO.  You can see how far you got with Uverse support

 

As for your brother using the account, he lives in the house so one subscription is only needed per residence. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't use my parents HBOGO account because I too use AT&T

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Jun 23, 2014 6:31:38 AM
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ACE - Guru

2 different house addresses can not share one HBO account. The 2 accounts have 2 different IPs. The only way I can think of doing it would be through your wireless phone carrier. Your shows will be limited cause your not on a Home Network....

Im not Smart! The Voices in my Head are!!

2 different house addresses can not share one HBO account. The 2 accounts have 2 different IPs. The only way I can think of doing it would be through your wireless phone carrier. Your shows will be limited cause your not on a Home Network....

Im not Smart! The Voices in my Head are!!
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't use my parents HBOGO account because I too use AT&T

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Jul 1, 2014 5:17:48 AM
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What if an HBO subscriber ventures to someone else's house and decides s/he wants to access their own HBOGO?  If we decide to avoid sharing with any other eyes aside from the subscriber's, let's say that the HBO subscriber is house sitting.  The subscriber is denied access to his/her own HBOGO account.  I can understand the thought behind limiting the access to something such as HBOGO, but there are scenarios that also make such limitations inconvenient to the HBO subscriber since the subscriber used to have access to their HBOGO virtually anywhere.

What if an HBO subscriber ventures to someone else's house and decides s/he wants to access their own HBOGO?  If we decide to avoid sharing with any other eyes aside from the subscriber's, let's say that the HBO subscriber is house sitting.  The subscriber is denied access to his/her own HBOGO account.  I can understand the thought behind limiting the access to something such as HBOGO, but there are scenarios that also make such limitations inconvenient to the HBO subscriber since the subscriber used to have access to their HBOGO virtually anywhere.

Re: Can't use my parents HBOGO account because I too use AT&T

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Jul 1, 2014 6:45:48 AM
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ACE - Master

Just use google chrome with incogneto mode enabled.  They can't track that.  I use HBOGO at work and its a differnet IP.  I'm sure att is using some sort of cookie with the hbogo app. 

Just use google chrome with incogneto mode enabled.  They can't track that.  I use HBOGO at work and its a differnet IP.  I'm sure att is using some sort of cookie with the hbogo app. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't use my parents HBOGO account because I too use AT&T

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Jul 1, 2014 7:24:07 AM
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ACE - Expert

GLIMMERMAN76 wrote:

Just use google chrome with incogneto mode enabled.  They can't track that.  I use HBOGO at work and its a differnet IP.  I'm sure att is using some sort of cookie with the hbogo app. 


I don't believe that will help in this case.  I believe the issue here is that AT&T is actively blocking the "other" home network based on that home network not being an AT&T U-verse IPTV household, to prevent U-verse users who are not TV subscribers from viewing content they're not authorized for.  This is likely done based on the IP address assigned to the home.

 

The problem is that it also blocks the content for visitors who may be authorized for it.


GLIMMERMAN76 wrote:

Just use google chrome with incogneto mode enabled.  They can't track that.  I use HBOGO at work and its a differnet IP.  I'm sure att is using some sort of cookie with the hbogo app. 


I don't believe that will help in this case.  I believe the issue here is that AT&T is actively blocking the "other" home network based on that home network not being an AT&T U-verse IPTV household, to prevent U-verse users who are not TV subscribers from viewing content they're not authorized for.  This is likely done based on the IP address assigned to the home.

 

The problem is that it also blocks the content for visitors who may be authorized for it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't use my parents HBOGO account because I too use AT&T

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Jul 1, 2014 4:44:25 PM
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ACE - Guru

I can go next door use my neighbors HBO account as long as I use his IP his password and login name only even though I live next door. But I will not be able to access mine from his house unless I get on my wifi and use my password my username my IP.if you have an account with uverse and HBO Go you should be able to use HBO go anywhere in the United States as long as you have a wireless connection and your UVERSE password and username hope that helps

Im not Smart! The Voices in my Head are!!

I can go next door use my neighbors HBO account as long as I use his IP his password and login name only even though I live next door. But I will not be able to access mine from his house unless I get on my wifi and use my password my username my IP.if you have an account with uverse and HBO Go you should be able to use HBO go anywhere in the United States as long as you have a wireless connection and your UVERSE password and username hope that helps

Im not Smart! The Voices in my Head are!!
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't use my parents HBOGO account because I too use AT&T

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Jul 1, 2014 9:57:11 PM
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Edited by baseballisback on Jul 1, 2014 at 10:02:11 PM

I think I read something a while ago where HBO is aware of the password sharing and they're not really worried about it...yet.

 

What *does* happen is that if I'm on HBOGO and someone else uses my password, it logs me off. Only one login per time.

 

There *is* an obvious way around that which I won't tell publicly, but I'm surprised no one seems to be realizing it...

 

As for a legal way around it? Wait until you're absolutely jonesing for HBO. Call U-Verse up and see if they can offer it to you for three months for free. You'll get every channel (if you pay for HD, you'll get every HBO HD channel). You'll get HBO On Demand. You'll get HBO Go. If they can offer you Cinemax as well, you'll also get all those things but for Cinemax.

 

You can then record as much as you'd like. On the very last day of the three months, call them back and then ask to cancel. They'll cancel it for you, no problem. You'll then be able to watch all those shows you recorded over the previous three months. When you're jonesing for HBO again, call back and repeat the process.

Because you pay for your bill a month in advance, you'll probably end up paying a bit extra than you normally would, but because you get the credit applied to the same bill, that fourth month may actually appear that your bill has gone up, but then you'll get credit because you canceled HBO instead of having it past the preview. It may seem confusing and it may seem like AT&T is trying to hose you out of money, but it all works out to "three months free HBO/Cinemax."

And trust me...three months is a long time.

I think I read something a while ago where HBO is aware of the password sharing and they're not really worried about it...yet.

 

What *does* happen is that if I'm on HBOGO and someone else uses my password, it logs me off. Only one login per time.

 

There *is* an obvious way around that which I won't tell publicly, but I'm surprised no one seems to be realizing it...

 

As for a legal way around it? Wait until you're absolutely jonesing for HBO. Call U-Verse up and see if they can offer it to you for three months for free. You'll get every channel (if you pay for HD, you'll get every HBO HD channel). You'll get HBO On Demand. You'll get HBO Go. If they can offer you Cinemax as well, you'll also get all those things but for Cinemax.

 

You can then record as much as you'd like. On the very last day of the three months, call them back and then ask to cancel. They'll cancel it for you, no problem. You'll then be able to watch all those shows you recorded over the previous three months. When you're jonesing for HBO again, call back and repeat the process.

Because you pay for your bill a month in advance, you'll probably end up paying a bit extra than you normally would, but because you get the credit applied to the same bill, that fourth month may actually appear that your bill has gone up, but then you'll get credit because you canceled HBO instead of having it past the preview. It may seem confusing and it may seem like AT&T is trying to hose you out of money, but it all works out to "three months free HBO/Cinemax."

And trust me...three months is a long time.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't use my parents HBOGO account because I too use AT&T

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Aug 11, 2014 9:08:38 AM
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This makes no sense.  The whole objective of HBOGO and the HBOGO App is to be able to watch HBO shows wherever you are from your mobile device.  I've used it in hotels and at other people's houses.  If I could only do it in my own house I would have no use for it.  This is not the correct answer.

This makes no sense.  The whole objective of HBOGO and the HBOGO App is to be able to watch HBO shows wherever you are from your mobile device.  I've used it in hotels and at other people's houses.  If I could only do it in my own house I would have no use for it.  This is not the correct answer.

Re: Can't use my parents HBOGO account because I too use AT&T

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Aug 11, 2014 2:59:43 PM
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No.  It's not the right answer.  :-)  I'm at the office right now, and I'm logged into HBOGO.  Here's what's probably happening...(this is a technical, educated guess, not necessarily the case).

 

Your parents' U-Verse gateway has an IP address associated with it.  I would bet that IP address is connected to your U-Verse account info...inside the account info is some sort of marker that says "This subscriber pays for HBO...if an authorization request comes, grant access."

 

Your U-Verse gateway has an IP address associated with it.  I would bet that that IP address is connected to your U-Verse account info...inside the account info is some sort of marker that says "This subscriber does NOT pay for HBO...if an authorization request comes, deny it."

 

IF that is, in fact, what's happening, the only way you could use the account is if you are not using U-Verse equipment associated (by means of IP address, or it could even be the hardware address of the gateway) with a non-HBO account, or any other ISP (which I highly caution you against because AT&T is clearly the best there is).

 

The alternative is, of course, to pay for the service you wish to use.  I haven't read all of the TOS on HBOGO (or U-Verse for that matter), but I would bet you it's against the rules to allow anyone other than the account holder to use the account credentials.

 

Best luck!

No.  It's not the right answer.  :-)  I'm at the office right now, and I'm logged into HBOGO.  Here's what's probably happening...(this is a technical, educated guess, not necessarily the case).

 

Your parents' U-Verse gateway has an IP address associated with it.  I would bet that IP address is connected to your U-Verse account info...inside the account info is some sort of marker that says "This subscriber pays for HBO...if an authorization request comes, grant access."

 

Your U-Verse gateway has an IP address associated with it.  I would bet that that IP address is connected to your U-Verse account info...inside the account info is some sort of marker that says "This subscriber does NOT pay for HBO...if an authorization request comes, deny it."

 

IF that is, in fact, what's happening, the only way you could use the account is if you are not using U-Verse equipment associated (by means of IP address, or it could even be the hardware address of the gateway) with a non-HBO account, or any other ISP (which I highly caution you against because AT&T is clearly the best there is).

 

The alternative is, of course, to pay for the service you wish to use.  I haven't read all of the TOS on HBOGO (or U-Verse for that matter), but I would bet you it's against the rules to allow anyone other than the account holder to use the account credentials.

 

Best luck!

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Can't use my parents HBOGO account because I too use AT&T

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Aug 13, 2014 1:48:48 PM
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I am an HBO subscriber who enjoys HBOGO in my own house but find it VERY frustrating when I am not able to watch it when I travel, and I travel a lot. I am not trying to get something for free but trying to get something I was told I would get once I paid for it.

I am an HBO subscriber who enjoys HBOGO in my own house but find it VERY frustrating when I am not able to watch it when I travel, and I travel a lot. I am not trying to get something for free but trying to get something I was told I would get once I paid for it.

Re: Can't use my parents HBOGO account because I too use AT&T

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Aug 14, 2014 1:20:33 PM
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ACE - Master

fd3272470 wrote:

I am an HBO subscriber who enjoys HBOGO in my own house but find it VERY frustrating when I am not able to watch it when I travel, and I travel a lot. I am not trying to get something for free but trying to get something I was told I would get once I paid for it.


You should be able to watch HBOGO anywhere as long as you are not trying to watch it via another U-Verse subscriber who does not subscribe to HBO.  I sorta read between the lines that AT&T, not HBO, stopped this.  If you are using another internet provider, my gut said to contact HBO but I think that they want you to contact your home TV provider.  I would recommend that you send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.


fd3272470 wrote:

I am an HBO subscriber who enjoys HBOGO in my own house but find it VERY frustrating when I am not able to watch it when I travel, and I travel a lot. I am not trying to get something for free but trying to get something I was told I would get once I paid for it.


You should be able to watch HBOGO anywhere as long as you are not trying to watch it via another U-Verse subscriber who does not subscribe to HBO.  I sorta read between the lines that AT&T, not HBO, stopped this.  If you are using another internet provider, my gut said to contact HBO but I think that they want you to contact your home TV provider.  I would recommend that you send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't use my parents HBOGO account because I too use AT&T

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Aug 20, 2014 4:52:43 PM
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This must be an AT&T & U-Verse thing.  My brother has Direct T.V. and I'm able to watch HBO Stars Encore Showtime TNT TBS ect. by signing into his account, I can use either mobile data or wifi without any problems. LgG2 phone. I did have to d/l the apps for each channel tho. Direct T.V. "player" does not work well on my phone or p.c. Without the DTV "player" installed you cannot watch recorded shows from your dvr. But it sucks. Although you do have access to all subcribed channels if you can find an app for them.

 

Something else to mention

It's just like watching t.v. when use downloaded app, meaning all the commercial , promos ect. But you don't have this when you watch on  p.c. just on mobile devices.

This must be an AT&T & U-Verse thing.  My brother has Direct T.V. and I'm able to watch HBO Stars Encore Showtime TNT TBS ect. by signing into his account, I can use either mobile data or wifi without any problems. LgG2 phone. I did have to d/l the apps for each channel tho. Direct T.V. "player" does not work well on my phone or p.c. Without the DTV "player" installed you cannot watch recorded shows from your dvr. But it sucks. Although you do have access to all subcribed channels if you can find an app for them.

 

Something else to mention

It's just like watching t.v. when use downloaded app, meaning all the commercial , promos ect. But you don't have this when you watch on  p.c. just on mobile devices.

Re: Can't use my parents HBOGO account because I too use AT&T

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Oct 5, 2014 5:32:38 PM
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I also think it's an AT&T block, not HBO.  I went over to a friend's house who also has Uverse but does not get Starz, and I could not get Starz to work on my laptop b/c she doesn't sub to it. It's very annoying because I DO PAY for Starz, so it's not like I'm trying to cheat the system. My friend subs to HBO so I could still watch that, but that doesn't take away from the annoyance at all.  I should be able to get what I pay for even if I am at someone's home that also has Uverse. If anything, this policy is more of a reason to hope none of your friends are Uverse customers!

I also think it's an AT&T block, not HBO.  I went over to a friend's house who also has Uverse but does not get Starz, and I could not get Starz to work on my laptop b/c she doesn't sub to it. It's very annoying because I DO PAY for Starz, so it's not like I'm trying to cheat the system. My friend subs to HBO so I could still watch that, but that doesn't take away from the annoyance at all.  I should be able to get what I pay for even if I am at someone's home that also has Uverse. If anything, this policy is more of a reason to hope none of your friends are Uverse customers!

Re: Can't use my parents HBOGO account because I too use AT&T

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Oct 5, 2014 8:39:55 PM
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As of 10/03/2014 or before commercials are now streamed on p.c.....SUCKS!

 

 Still NOT having any problems streaming said above channels on AT&T mobile or Centurylink as my ISP. Every 6-12 months I change ISP for the specials...lol

Believe it or not... works well with Clearwire also.(grandfathered $25 mo,unlimited)

 

Conclusion?  U-verse is blocking not AT&T.  Try d/l the channel app. Do not use U-Verse app if there is one. The providers "player" records I.P. and maybe it streams through the cable/dvr box and that's how they can tell?

Just guessing...I really don't know about U-Verse.

 

I 've also used AT&T mobile data to stream Comcast's Streampix channels, again without issue.

I make these comments on the pretense that AT&T blocks certain activities, not so. AT&T does not offer internet or is there the option of U-Verse cable here. Comcast or Frontier only.

 

 

As of 10/03/2014 or before commercials are now streamed on p.c.....SUCKS!

 

 Still NOT having any problems streaming said above channels on AT&T mobile or Centurylink as my ISP. Every 6-12 months I change ISP for the specials...lol

Believe it or not... works well with Clearwire also.(grandfathered $25 mo,unlimited)

 

Conclusion?  U-verse is blocking not AT&T.  Try d/l the channel app. Do not use U-Verse app if there is one. The providers "player" records I.P. and maybe it streams through the cable/dvr box and that's how they can tell?

Just guessing...I really don't know about U-Verse.

 

I 've also used AT&T mobile data to stream Comcast's Streampix channels, again without issue.

I make these comments on the pretense that AT&T blocks certain activities, not so. AT&T does not offer internet or is there the option of U-Verse cable here. Comcast or Frontier only.

 

 

Re: Can't use my parents HBOGO account because I too use AT&T

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Oct 5, 2014 8:54:14 PM
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I've had this problem while at a friend's house (she also subscribes to U-verse but not HBO). I was able to login on my ipad after turning the wifi off. Once I logged in via mobile data I switched wifi back on. Voila! Streaming Game of Thrones with no problem.

I've had this problem while at a friend's house (she also subscribes to U-verse but not HBO). I was able to login on my ipad after turning the wifi off. Once I logged in via mobile data I switched wifi back on. Voila! Streaming Game of Thrones with no problem.

Re: Can't use my parents HBOGO account because I too use AT&T

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Oct 6, 2014 7:09:26 AM
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gr9945 wrote:

As of 10/03/2014 or before commercials are now streamed on p.c.....SUCKS!

 

 Still NOT having any problems streaming said above channels on AT&T mobile or Centurylink as my ISP. Every 6-12 months I change ISP for the specials...lol

Believe it or not... works well with Clearwire also.(grandfathered $25 mo,unlimited)

 

Conclusion?  U-verse is blocking not AT&T.  Try d/l the channel app. Do not use U-Verse app if there is one. The providers "player" records I.P. and maybe it streams through the cable/dvr box and that's how they can tell?

Just guessing...I really don't know about U-Verse.

 

I 've also used AT&T mobile data to stream Comcast's Streampix channels, again without issue.

I make these comments on the pretense that AT&T blocks certain activities, not so. AT&T does not offer internet or is there the option of U-Verse cable here. Comcast or Frontier only.

 

 


U-Verse is AT&T lol.  If you are using AT&T U-Verse as the ISP and that home also subscribes to AT&T U-Verse but not to U-450 or some package that includes HBO, it will not work.  AT&T is trying to make folks upgrade to a higher package.  While it mskes sense, it is kind of backhanded, since you may have guests or something similar.  If you have AT&T 3G or 4G wireless, you can get HBO that way and I'm sure that AT&T will help you push try to exceed the data cap to make more green.


gr9945 wrote:

As of 10/03/2014 or before commercials are now streamed on p.c.....SUCKS!

 

 Still NOT having any problems streaming said above channels on AT&T mobile or Centurylink as my ISP. Every 6-12 months I change ISP for the specials...lol

Believe it or not... works well with Clearwire also.(grandfathered $25 mo,unlimited)

 

Conclusion?  U-verse is blocking not AT&T.  Try d/l the channel app. Do not use U-Verse app if there is one. The providers "player" records I.P. and maybe it streams through the cable/dvr box and that's how they can tell?

Just guessing...I really don't know about U-Verse.

 

I 've also used AT&T mobile data to stream Comcast's Streampix channels, again without issue.

I make these comments on the pretense that AT&T blocks certain activities, not so. AT&T does not offer internet or is there the option of U-Verse cable here. Comcast or Frontier only.

 

 


U-Verse is AT&T lol.  If you are using AT&T U-Verse as the ISP and that home also subscribes to AT&T U-Verse but not to U-450 or some package that includes HBO, it will not work.  AT&T is trying to make folks upgrade to a higher package.  While it mskes sense, it is kind of backhanded, since you may have guests or something similar.  If you have AT&T 3G or 4G wireless, you can get HBO that way and I'm sure that AT&T will help you push try to exceed the data cap to make more green.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't use my parents HBOGO account because I too use AT&T

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Oct 8, 2014 4:10:26 AM
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Edited by tlischet on Oct 8, 2014 at 4:11:12 AM

That's literally me right now and I am beyond annoyed. House owners have ATT Uverse with no HBO subscription. I have Uverse, pay for HBO, but can't access it over their internet bc the proxy automatically logs amd reroutes me and never gives me the option to actually log-in to anything using my own ATT credenials.

That's literally me right now and I am beyond annoyed. House owners have ATT Uverse with no HBO subscription. I have Uverse, pay for HBO, but can't access it over their internet bc the proxy automatically logs amd reroutes me and never gives me the option to actually log-in to anything using my own ATT credenials.

Re: Can't use my parents HBOGO account because I too use AT&T

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Oct 27, 2014 3:39:13 PM
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Just curious, did you try having your friend log OUT of U-Verse (log out of att.com and also log out of uverse.com), and then log IN with YOUr credentials?

Just curious, did you try having your friend log OUT of U-Verse (log out of att.com and also log out of uverse.com), and then log IN with YOUr credentials?

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Can't use my parents HBOGO account because I too use AT&T

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Nov 26, 2014 4:20:10 AM
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This is a problem also for me.  We own two homes, one in Florida which carries HBO and the other does not because we aren't there very often only returning for holidays, etc...

 

It seems so simple to fix the problem with a more detailed login screen on the part of HBO.  If we only had the option to log in to our account.  I do appreciate home login being tied to the ip address and instant access but it seems like a relatively easy issue to fix.

 

But it's impossible right now as log in is tied to ip address.  It's not fair to be unable to get something you pay for.  

 

IT NEEDS TO BE CORRECTED! 

 

THX!

This is a problem also for me.  We own two homes, one in Florida which carries HBO and the other does not because we aren't there very often only returning for holidays, etc...

 

It seems so simple to fix the problem with a more detailed login screen on the part of HBO.  If we only had the option to log in to our account.  I do appreciate home login being tied to the ip address and instant access but it seems like a relatively easy issue to fix.

 

But it's impossible right now as log in is tied to ip address.  It's not fair to be unable to get something you pay for.  

 

IT NEEDS TO BE CORRECTED! 

 

THX!

Re: Can't use my parents HBOGO account because I too use AT&T

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Dec 3, 2014 7:41:45 PM
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So if you login from the uverse website you can still access all of your content regardless of location. Seems like that would be blocked as well but I was having the same issue and I am able to watch HBO content through the uverse website no problem

So if you login from the uverse website you can still access all of your content regardless of location. Seems like that would be blocked as well but I was having the same issue and I am able to watch HBO content through the uverse website no problem

Re: Can't use my parents HBOGO account because I too use AT&T

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Dec 4, 2014 8:38:40 AM
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Edited by dhascall on Dec 4, 2014 at 8:43:56 AM

momvavrus wrote:

This is a problem also for me.  We own two homes, one in Florida which carries HBO and the other does not because we aren't there very often only returning for holidays, etc...

 

It seems so simple to fix the problem with a more detailed login screen on the part of HBO.  If we only had the option to log in to our account.  I do appreciate home login being tied to the ip address and instant access but it seems like a relatively easy issue to fix.

 

But it's impossible right now as log in is tied to ip address.  It's not fair to be unable to get something you pay for.  

 

IT NEEDS TO BE CORRECTED! 

 

THX!


@momvavrus - You may be waiting for a bit.  A U-Verse forum moderator has basically said that AT&T has made a conscious decision that if the home has a TV package that does not include HBO, you will not be allowed to use the HBO Go app, through that home's internet.  Looks like a pure revenue generator.


momvavrus wrote:

This is a problem also for me.  We own two homes, one in Florida which carries HBO and the other does not because we aren't there very often only returning for holidays, etc...

 

It seems so simple to fix the problem with a more detailed login screen on the part of HBO.  If we only had the option to log in to our account.  I do appreciate home login being tied to the ip address and instant access but it seems like a relatively easy issue to fix.

 

But it's impossible right now as log in is tied to ip address.  It's not fair to be unable to get something you pay for.  

 

IT NEEDS TO BE CORRECTED! 

 

THX!


@momvavrus - You may be waiting for a bit.  A U-Verse forum moderator has basically said that AT&T has made a conscious decision that if the home has a TV package that does not include HBO, you will not be allowed to use the HBO Go app, through that home's internet.  Looks like a pure revenue generator.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't use my parents HBOGO account because I too use AT&T

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Dec 4, 2014 8:46:36 AM
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dhascall wrote:

@momvavrus - You may be waiting for a bit.  A U-Verse forum moderator has basically said that AT&T has made a conscious decision that if the home has a TV package that does not include HBO, you will not be allowed to use the HBO Go app, through that home's internet.  Looks like a pure revenue generator.


I truly believe that this was intended to be a convenience feature, i.e. not requiring explicit login while in the home.  Whether they didn't realize this would be a side effect, or realized it and didn't care, I do not know.  However, they do seem to be wedded to this model, and I don't see it changing anytime soon.

 


dhascall wrote:

@momvavrus - You may be waiting for a bit.  A U-Verse forum moderator has basically said that AT&T has made a conscious decision that if the home has a TV package that does not include HBO, you will not be allowed to use the HBO Go app, through that home's internet.  Looks like a pure revenue generator.


I truly believe that this was intended to be a convenience feature, i.e. not requiring explicit login while in the home.  Whether they didn't realize this would be a side effect, or realized it and didn't care, I do not know.  However, they do seem to be wedded to this model, and I don't see it changing anytime soon.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't use my parents HBOGO account because I too use AT&T

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