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Posted Mar 5, 2014
12:03:30 PM
u-verse availability
Edited by beckyww on Nov 4, 2014 at 12:46:40 PM

Who do I contact to get a correct answer about UVerse TV? I have UVerse Internet and phone and UVerse TV is available across the street, but I cannot get a straight answer from anyone. I keep getting different answers. I do not want to sign up with DirectTV, and if I have to switch top a cable service, I will switch everything. You would think ATT would want to keep their customers!

Who do I contact to get a correct answer about UVerse TV? I have UVerse Internet and phone and UVerse TV is available across the street, but I cannot get a straight answer from anyone. I keep getting different answers. I do not want to sign up with DirectTV, and if I have to switch top a cable service, I will switch everything. You would think ATT would want to keep their customers!

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Mar 6, 2014 6:37:40 AM
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ACE - Expert

suttcomp wrote:
Then they shouldn't have made me buy the UVerse modem/gateway for $149. I
was told I had to have this specific one to be able to use UVerse service.
I could have purchased VOIP/ADSL modem for much cheaper.

ADSL does not equal ADSL2+.  A stock ADSL gateway has neither the functionality, nor the AT&T Firmware with the authenticating certificate, you need to connect to the AT&T ADSL2+ U-verse network.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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u-verse availability

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Mar 5, 2014 12:08:39 PM
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ACE - Expert

The best thing to do is to click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelope in the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, the best time and way to reach you, your physical address and the addresses of people who you know have U-verse TV service.

 

The best thing to do is to click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelope in the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, the best time and way to reach you, your physical address and the addresses of people who you know have U-verse TV service.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 5, 2014 12:10:43 PM
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It could be possible that your side of the street and the other side of the street are connected to different distribution boxes (VRAD/IRAD) If this is the case, you may be on ADSL2+ and not quality for U-TV which is delivered via VDSL2. You can send a PM to ATTU-VerseCare with a description of your problem, your phone number, and the best time to contact you. They will investigate your address and you should receive a response within 1-2 business days. Line investigations can take a few days to a week or two. 

It could be possible that your side of the street and the other side of the street are connected to different distribution boxes (VRAD/IRAD) If this is the case, you may be on ADSL2+ and not quality for U-TV which is delivered via VDSL2. You can send a PM to ATTU-VerseCare with a description of your problem, your phone number, and the best time to contact you. They will investigate your address and you should receive a response within 1-2 business days. Line investigations can take a few days to a week or two. 

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Mar 5, 2014 12:20:12 PM
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If I am not truly on ATT UVerse, why advertise it that way! It is deceptive advertising! Just Saying

If I am not truly on ATT UVerse, why advertise it that way! It is deceptive advertising! Just Saying

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Mar 5, 2014 12:33:08 PM
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ACE - Expert

The name "U-verse" was expanded to cover their ADSL2+ offering which does include access to U-verse Voice (VOIP), which would distinguish it from the earlier DSL offering.  It's also billed and managed through the U-verse business unit instead of the RBOC (DSL).

 

But ADSL2+ U-verse doesn't allow for TV.  It uses different equipment, etc., etc. and using the same brand name for it does tend to cause needless confusion.

 

I think that's what Marketing is all about.  Smiley Frustrated

The name "U-verse" was expanded to cover their ADSL2+ offering which does include access to U-verse Voice (VOIP), which would distinguish it from the earlier DSL offering.  It's also billed and managed through the U-verse business unit instead of the RBOC (DSL).

 

But ADSL2+ U-verse doesn't allow for TV.  It uses different equipment, etc., etc. and using the same brand name for it does tend to cause needless confusion.

 

I think that's what Marketing is all about.  Smiley Frustrated

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 5, 2014 12:37:49 PM
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You are on Uverse, just a different "Flavor", adsl2+ circuit is fiber to a point, either CO (central office)or IRAD (internet ready access device) and travels the rest of distance on phone lines.
IPTV service is fiber to a point, attached to a VRAD (video ready access device) and travels the remainder of distance on phone lines.
Last, (for completion sake) is fiber direct to home or premise (FTTP), travels last distance on inside copper wiring.

So Uverse is fiber to a point, balance on copper. Depending on distance traveled on copper and connection device (irad or vrad) determines if TV services is available and internet speeds....the longer the distance the lower the speed available.
You are on Uverse, just a different "Flavor", adsl2+ circuit is fiber to a point, either CO (central office)or IRAD (internet ready access device) and travels the rest of distance on phone lines.
IPTV service is fiber to a point, attached to a VRAD (video ready access device) and travels the remainder of distance on phone lines.
Last, (for completion sake) is fiber direct to home or premise (FTTP), travels last distance on inside copper wiring.

So Uverse is fiber to a point, balance on copper. Depending on distance traveled on copper and connection device (irad or vrad) determines if TV services is available and internet speeds....the longer the distance the lower the speed available.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Mar 5, 2014 1:14:33 PM
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Then they shouldn't have made me buy the UVerse modem/gateway for $149. I
was told I had to have this specific one to be able to use UVerse service.
I could have purchased VOIP/ADSL modem for much cheaper.
Then they shouldn't have made me buy the UVerse modem/gateway for $149. I
was told I had to have this specific one to be able to use UVerse service.
I could have purchased VOIP/ADSL modem for much cheaper.

Re: Who to contact

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Mar 5, 2014 1:17:09 PM
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No wonder my internet speed is deteriorating!
No wonder my internet speed is deteriorating!

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Mar 5, 2014 1:28:48 PM
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Suttcomp, not sure what gateway you purchased, all customer purchased gateways are $100, the 510 if adsl2+, if vdsl internet only or internet/voip would be the 3600 or 5031.

Those that have IPTV service,or bonded or FTTP installs can only lease the RG, currently $7 per month.
Suttcomp, not sure what gateway you purchased, all customer purchased gateways are $100, the 510 if adsl2+, if vdsl internet only or internet/voip would be the 3600 or 5031.

Those that have IPTV service,or bonded or FTTP installs can only lease the RG, currently $7 per month.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Mar 6, 2014 6:37:40 AM
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ACE - Expert

suttcomp wrote:
Then they shouldn't have made me buy the UVerse modem/gateway for $149. I
was told I had to have this specific one to be able to use UVerse service.
I could have purchased VOIP/ADSL modem for much cheaper.

ADSL does not equal ADSL2+.  A stock ADSL gateway has neither the functionality, nor the AT&T Firmware with the authenticating certificate, you need to connect to the AT&T ADSL2+ U-verse network.

 


suttcomp wrote:
Then they shouldn't have made me buy the UVerse modem/gateway for $149. I
was told I had to have this specific one to be able to use UVerse service.
I could have purchased VOIP/ADSL modem for much cheaper.

ADSL does not equal ADSL2+.  A stock ADSL gateway has neither the functionality, nor the AT&T Firmware with the authenticating certificate, you need to connect to the AT&T ADSL2+ U-verse network.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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