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Posted Jul 26, 2014
4:50:13 PM
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all services down since wednesday no TV phone internet
Customer support can only come out on Tuesday morning. Family really down. I can't work from home anymore. EARLY am calls being missed. Nothing att can do to help
I've tried everything. Wife very upset
Children have to go to friends homes to complete and print and email homework. Paying $180 per month for this? Where did we go wrong? Any suggestions?
Customer support can only come out on Tuesday morning. Family really down. I can't work from home anymore. EARLY am calls being missed. Nothing att can do to help
I've tried everything. Wife very upset
Children have to go to friends homes to complete and print and email homework. Paying $180 per month for this? Where did we go wrong? Any suggestions?

all services down since wednesday no TV phone internet

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Jul 26, 2014 9:37:56 PM
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ACE - Expert

Might try contacting ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check for the blue PM envelope to appear, upper right on every page, for their reply.

 

They might be able to get something done Monday for you.  Good luck :smileywink:

 

Chris

_________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Might try contacting ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check for the blue PM envelope to appear, upper right on every page, for their reply.

 

They might be able to get something done Monday for you.  Good luck :smileywink:

 

Chris

_________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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