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Posted May 6, 2014
9:10:37 PM
Worst U-Verse Customer Service
Finally ended my contract after the worst 12 months of my "web" life with Internet speeds of about 5mbps on the average despite the fact that I was paying for 18mbps. So I returned my equipment, called AT&T to make the final adjustment on my account only to find out that I couldn't make an online payment because they cancelled my account. A phone payment entails a $5 surcharge. Next option, the AT&T store because I just want to get this ordeal over with. I have been sitting here for the past 40 minutes because I need to be seen by an agent and I didn't have an appointment. Then a guy comes in wanting to buy a phone charger and he was in and out in 15 minutes. Really??? AT&T is such a nightmare until the very end. Never again!
Finally ended my contract after the worst 12 months of my "web" life with Internet speeds of about 5mbps on the average despite the fact that I was paying for 18mbps. So I returned my equipment, called AT&T to make the final adjustment on my account only to find out that I couldn't make an online payment because they cancelled my account. A phone payment entails a $5 surcharge. Next option, the AT&T store because I just want to get this ordeal over with. I have been sitting here for the past 40 minutes because I need to be seen by an agent and I didn't have an appointment. Then a guy comes in wanting to buy a phone charger and he was in and out in 15 minutes. Really??? AT&T is such a nightmare until the very end. Never again!

Worst U-Verse Customer Service

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May 8, 2014 1:30:22 PM
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ACE - Scholar

Uverse is a excellent service.

Uverse is a excellent service.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Worst U-Verse Customer Service

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May 9, 2014 8:34:06 AM
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Community Manager

Hello glendavictoria,

 

I'm sorry to see you go and I just want to apologize for all the issues you had with your service and a long wait at the store. Most of our stores have a self service payment station, was it not available at your local store? 

 

Please let us know if you ever need help with anything else and our team will be happy to assist.

 

Thanks,

Dmitriy


Rethink Possible


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Hello glendavictoria,

 

I'm sorry to see you go and I just want to apologize for all the issues you had with your service and a long wait at the store. Most of our stores have a self service payment station, was it not available at your local store? 

 

Please let us know if you ever need help with anything else and our team will be happy to assist.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Worst U-Verse Customer Service

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