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Posted Jan 16, 2014
8:47:14 AM
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Why is the credit management fee non-refundable?
Edited by ATTMarianaCM on Mar 3, 2015 at 9:30:37 AM

So I got uverse recently after only having service disconnected for a month. They requires a 449 dollar deposit from me. They said they would refund $5 on every bill. Since this is a normal requirement for someone with no so great credit. I assumed if I cancelled I would be returned the remainder of my balance. Today they informed me that if I cancel, even after my contract is up in October, I loose all of my money. They said it's non refundable, because it's a requirement to gain access to our service and we no longer refund deposit. It would take Att 7 years to refund my money...7 years. But it took me five minutes to give then my money.

I will be filling a compliant with the BBB and the attorney general for defrauding their customers. I have also posted this on my Facebook and Twitter and every other social media account I can find.

Do not get service from Att!

So I got uverse recently after only having service disconnected for a month. They requires a 449 dollar deposit from me. They said they would refund $5 on every bill. Since this is a normal requirement for someone with no so great credit. I assumed if I cancelled I would be returned the remainder of my balance. Today they informed me that if I cancel, even after my contract is up in October, I loose all of my money. They said it's non refundable, because it's a requirement to gain access to our service and we no longer refund deposit. It would take Att 7 years to refund my money...7 years. But it took me five minutes to give then my money.

I will be filling a compliant with the BBB and the attorney general for defrauding their customers. I have also posted this on my Facebook and Twitter and every other social media account I can find.

Do not get service from Att!

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Jan 16, 2014 10:11:49 AM
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Edited by ATTMarianaCM on Mar 3, 2015 at 9:31:04 AM

From the AT&T ToS:

 

Advance Payments, Deposits, Fees and Limits. We may require you to make deposits or advance payments for Services, which we may use to satisfy your initial bill for Services, to offset against any unpaid balance on your account, or as otherwise set forth in these TOS or permitted by law. Interest will not be paid on advance payments or deposits unless required by law. We may require additional advance payments or deposits if we determine that the initial payment was inadequate. Upon determination solely by AT&T of satisfactory payment history or as required by law, AT&T may begin refunding of the deposit or advance payment through bill credits, cash payments, or as otherwise determined solely by AT&T. Based on your creditworthiness, a non-refundable fee may be required to establish service and we may require you to enroll, and remain enrolled, in an automatic payment or electronic funds transfer plan. We may establish additional limits and restrict service or features as we deem appropriate. If your account balance goes beyond the limit we set for you, we may immediately interrupt or suspend service until your balance is brought below the limit. Any charges you incur in excess of your limit become immediately due.

 

http://www.att.com/u-verse/att-terms-of-service.jsp

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Why is the credit management fee non-refundable?

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Jan 16, 2014 10:11:49 AM
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Edited by ATTMarianaCM on Mar 3, 2015 at 9:31:04 AM

From the AT&T ToS:

 

Advance Payments, Deposits, Fees and Limits. We may require you to make deposits or advance payments for Services, which we may use to satisfy your initial bill for Services, to offset against any unpaid balance on your account, or as otherwise set forth in these TOS or permitted by law. Interest will not be paid on advance payments or deposits unless required by law. We may require additional advance payments or deposits if we determine that the initial payment was inadequate. Upon determination solely by AT&T of satisfactory payment history or as required by law, AT&T may begin refunding of the deposit or advance payment through bill credits, cash payments, or as otherwise determined solely by AT&T. Based on your creditworthiness, a non-refundable fee may be required to establish service and we may require you to enroll, and remain enrolled, in an automatic payment or electronic funds transfer plan. We may establish additional limits and restrict service or features as we deem appropriate. If your account balance goes beyond the limit we set for you, we may immediately interrupt or suspend service until your balance is brought below the limit. Any charges you incur in excess of your limit become immediately due.

 

http://www.att.com/u-verse/att-terms-of-service.jsp

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

From the AT&T ToS:

 

Advance Payments, Deposits, Fees and Limits. We may require you to make deposits or advance payments for Services, which we may use to satisfy your initial bill for Services, to offset against any unpaid balance on your account, or as otherwise set forth in these TOS or permitted by law. Interest will not be paid on advance payments or deposits unless required by law. We may require additional advance payments or deposits if we determine that the initial payment was inadequate. Upon determination solely by AT&T of satisfactory payment history or as required by law, AT&T may begin refunding of the deposit or advance payment through bill credits, cash payments, or as otherwise determined solely by AT&T. Based on your creditworthiness, a non-refundable fee may be required to establish service and we may require you to enroll, and remain enrolled, in an automatic payment or electronic funds transfer plan. We may establish additional limits and restrict service or features as we deem appropriate. If your account balance goes beyond the limit we set for you, we may immediately interrupt or suspend service until your balance is brought below the limit. Any charges you incur in excess of your limit become immediately due.

 

http://www.att.com/u-verse/att-terms-of-service.jsp

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Why is the credit management fee non-refundable?

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Jan 16, 2014 11:21:05 AM
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Edited by Phil-101 on Jan 16, 2014 at 12:48:37 PM

A) terms of services have to be signed and agreed upon..which I never did

B) misrepresentation and taking money and not providing service for the money is illegal.

C) just because it's company policy doesn't make it legal.

 

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A) terms of services have to be signed and agreed upon..which I never did

B) misrepresentation and taking money and not providing service for the money is illegal.

C) just because it's company policy doesn't make it legal.

 

[Legal discussions are not permitted per the Guidelines]

Re: Deposit fraud...Att you suck

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Jan 16, 2014 11:45:44 AM
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Edited by Phil-101 on Jan 16, 2014 at 12:49:07 PM

A: "You must accept these TOS as a condition of receiving the Services. "  This is the same as a shrink-wrap license and that has been upheld.

 

B: AFAIK, they intend to provide the service.  You said you were asking about cancelling.

 

C: The Blockbuster bankruptcy had a lot more to do with the changes to the market Blockbuster was in than the late fee issue. 

 

[Legal discussions are not permitted per the Guidelines]

 

 

A: "You must accept these TOS as a condition of receiving the Services. "  This is the same as a shrink-wrap license and that has been upheld.

 

B: AFAIK, they intend to provide the service.  You said you were asking about cancelling.

 

C: The Blockbuster bankruptcy had a lot more to do with the changes to the market Blockbuster was in than the late fee issue. 

 

[Legal discussions are not permitted per the Guidelines]

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Deposit fraud...Att you suck

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Jan 16, 2014 12:03:39 PM
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Edited by Phil-101 on Jan 16, 2014 at 12:50:00 PM

If they would have sent me a copy of the terms then I would have. They never sent me them. In fact I know what my recording says because I wrote down every call...name if caller and Their id number when I retain service. He asked if I agreed to pay for a deposit. DEPOSIT

Not a non-refundable fee.

Yes I want to cancel service because I'm moving in with my fiancé in May and she already has Att. So I was willing to pay for Att til end of contract in oct...or pay early termination fee. I am not willing to loose 449 dollars because they feel like it.

They are providing service that I pay monthly for. They are not providing me anything for the 449 because I pay monthly for my service.

Most states have a law that disallows non-refundable fee/deposits. Because it's just a way for the company to make money.

Btw I have bad credit not because I don't pay my bills but because my ex husband had cancer in '04 and we had no insurance. The bills are in the millions range. I have paid all my bills on time

[Legal discussions are not permitted per the Guidelines]


Oh I have filed with the BBB and left a message for the attorney general and my boss. As I was searching the internet I found many many more people having trouble getting their deposits back. It seems to be common theme with ATT

If they would have sent me a copy of the terms then I would have. They never sent me them. In fact I know what my recording says because I wrote down every call...name if caller and Their id number when I retain service. He asked if I agreed to pay for a deposit. DEPOSIT

Not a non-refundable fee.

Yes I want to cancel service because I'm moving in with my fiancé in May and she already has Att. So I was willing to pay for Att til end of contract in oct...or pay early termination fee. I am not willing to loose 449 dollars because they feel like it.

They are providing service that I pay monthly for. They are not providing me anything for the 449 because I pay monthly for my service.

Most states have a law that disallows non-refundable fee/deposits. Because it's just a way for the company to make money.

Btw I have bad credit not because I don't pay my bills but because my ex husband had cancer in '04 and we had no insurance. The bills are in the millions range. I have paid all my bills on time

[Legal discussions are not permitted per the Guidelines]


Oh I have filed with the BBB and left a message for the attorney general and my boss. As I was searching the internet I found many many more people having trouble getting their deposits back. It seems to be common theme with ATT

Re: Deposit fraud...Att you suck

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Jan 16, 2014 12:13:27 PM
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Edited by Phil-101 on Jan 16, 2014 at 12:50:25 PM

Have the Federal and State Governments provided to you a full copy of the laws and regulations that you are required to uphold?  I thought not.  Yet you are still responsible if you breach any of them.  Obviously there were terms and conditions in any service agreement, and they aren't going to be read over the phone.  You normally have a few days after ordering service to obtain the T&C and cancel service if you don't agree to them.

 

[Legal discussions are not permitted per the Guidelines]

 

Good luck w/ your efforts.

 

Have the Federal and State Governments provided to you a full copy of the laws and regulations that you are required to uphold?  I thought not.  Yet you are still responsible if you breach any of them.  Obviously there were terms and conditions in any service agreement, and they aren't going to be read over the phone.  You normally have a few days after ordering service to obtain the T&C and cancel service if you don't agree to them.

 

[Legal discussions are not permitted per the Guidelines]

 

Good luck w/ your efforts.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Deposit fraud...Att you suck

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