AT&T Community Forums

UVerse!?!?!?!

Because our DVR was broken we called AT&T for a new DVR and AT&T was suppose to send a 802.11n modem/ router a few months back with it when we requested it and paid for it because my area code can get one from AT&T for our Internet and TV bundle. They sent a 802.11g without the power supply, so we called the store for service and the guy gave us a new power supply for it even though we wanted the newer WiFi version 802.11n because it was not his fault which I have to say all of this complaint goes on the phone service itself because almost 2 months later the power supply for that router was sent out even though we don't want that router. Now fast forward to yesterday when our DVR (which has a obsolete version of Windows CE from 2004) restarted itself for the 3rd time sense it was plugged in. Our DVR needs a 802.11n to work right with no interruption because we have HD and 802.11g speed hasn't been used by anyone with a working system since the beginning of 2011. The DVR did not come with the new black standard remote it was suppose to, the router was not the one we asked for, and the system keeps restarting the DVR. We want refunds for the issues You! (AT&T) have caused! We want the 802.11n router we asked for free of charge, We want our the remote our DVR never came with free of charge. AT&T using a obsolete software is 1 thing, not giving us what we asked for is another that was cause by AT&T.

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texasguy37

Expert

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14.5K Messages

12 years ago

There is no 802.11n gateway that can be used for U-verse TV customers or customers who have internet service delivered by VDSL. You will have either the 3800HGV-B, 3801HGV or the i3812v (iNiD).

Also, whether the gateway is 802.11g or 802.11n has zero impact on the operation of your U-verse DVR. Those are wireless standards for the gateway which are not used in the operation of your U-verse DVR.

If you are having issues with the DVR restarting, it has nothing to do with the gateway being 802.11g. Can you download and install SomeJoe's tool at the link below?

http://www.uverserealtime.com/

Once you install the tool, please post screenshots of the following tabs: IP/Profile, Error Table, Bitloading

We can take a look at the screenshots to see if there appears that you might be an issue with your system.

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Accepted Solution

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Computer_Joe

Master

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5.9K Messages

12 years ago

@RadioFreeRO wrote:

@texasguy37 wrote:

Is there a reason that you have not followed SomeJoe's suggestion to rebooted the gateway which has been running continually for 6 months?

Yes! Because my mom, me, and my sister record so much that we could only do it at night & I don't want to do it at night when my sister is asleep because she sleeps in the buff. From 10 a.m. to 8 p.m. on Sunday I plan on doing it because we're not recording anything then, but I don't want to do this everytime something like this happens... anyone know this router's firewall well enough so I can do a weekly schedule for rebooting automatically?

You don't have to be physically at the gateway to restart it. There is a place in the user interface to restart/reset the RG, so any device than can access the RG's interface can restart it from anywhere in the house.

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RadioFreeRO

Mentor

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39 Messages

12 years ago

This is the router that we wanted that's offered in our area that we asked for and we did not get it. This is the remote that was suppose to come standard and we did not get it either.

I am a tech guy who knows a buffering and loading issue from not enough speed coming from a old modem when I see one, sorry to use a 90s saying but... Check yourself before you reck yourself because your source is wrong and if this got out you should be eligible for loosing your A.C.E. From 2012.

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texasguy37

Expert

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14.5K Messages

12 years ago

As I stated, that router, which is an ADSL2+ router, cannot be used with your system. You have U-verse TV, thus your services are delivered by VSDL. The gateways listed in my previous messages are VDSL gateways and are the only ones used for U-verse TV customers. The router you are referencing is used for U-verse internet only customers who's services are delivered by ADSL2+.

Based on your comments, you obviously do not know how your U-verse system works and are not willing to learn. You need to check yourself before you make any more erroneous statements on this forum while accusing others of not knowing what they are talking about. You are just making yourself look silly.

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RadioFreeRO

Mentor

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39 Messages

12 years ago

You do realize you just said that the router we wanted would not work with the TV and Internet bundle for UVerse, but it is listed on the website as a UVerse router for UVerse and the website is AT&T's website; right?

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oufanindallas

ACE - Master

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6.9K Messages

12 years ago

@RadioFreeRO wrote:
You do realize you just said that the router we wanted would not work with the TV and Internet bundle for UVerse, but it is listed on the website as a UVerse router for UVerse and the website is AT&T's website; right?

And he would be correct. That router is for UVerse INTERNET only. Internet only is totally different than UVerse TV and internet.

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bauwls

Guru

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428 Messages

12 years ago

Just chiming in, it's internet and VoIP now. ^_^ Also, when you refer to 'You!' as AT&T OP, you do realize that this is a forum base of customers, right?

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skeeterintexas

ACE - Expert

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27.7K Messages

12 years ago

@RadioFreeRO wrote:

This is the router that we wanted that's offered in our area that we asked for and we did not get it. This is the remote that was suppose to come standard and we did not get it either.

I am a tech guy who knows a buffering and loading issue from not enough speed coming from a old modem when I see one, sorry to use a 90s saying but... Check yourself before you reck yourself because your source is wrong and if this got out you should be eligible for loosing your A.C.E. From 2012.

Smiley Very Happy

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JefferMC

ACE - Expert

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35K Messages

12 years ago

@bauwls wrote:

Just chiming in, it's internet and VoIP now. ^_^ Also, when you refer to 'You!' as AT&T OP, you do realize that this is a forum base of customers, right?

And finally a reason for combining the ADSL2+ product under the U-verse name: they're going to offer VOIP to those customers.

Before this, it just led to the confusion experienced by the OP here.

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oufanindallas

ACE - Master

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6.9K Messages

12 years ago

@skeeterintexas wrote:

@RadioFreeRO wrote:

This is the router that we wanted that's offered in our area that we asked for and we did not get it. This is the remote that was suppose to come standard and we did not get it either.

I am a tech guy who knows a buffering and loading issue from not enough speed coming from a old modem when I see one, sorry to use a 90s saying but... Check yourself before you reck yourself because your source is wrong and if this got out you should be eligible for loosing your A.C.E. From 2012.