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Posted May 28, 2014
8:20:41 PM
Trapped, frustrated, and ultimately defeated

I want to start by saying everyone I've dealt with at AT&T has been excellent. The technicians and customer service people are polite and helpful. I tip my hat to them.

 

I'm writing to tell my sad and frustrating story with AT&T. It started years ago. I was an AT&T customer, getting 6MB DSL for $20/mo. A reasonable price for a reasonable service. When the deal expired I switched to Comcast. I was a happy Comcast customer. Then I moved.

 

I moved to an area not serviced by any cable provider. I had to get AT&T. So I look online at the bundles for TV and Internet. First gotcha:

 

You must rent an AT&T modem. That’s right. There is no option to just buy a u-verse modem off eBay and skip that 7 dollar a month charge. For that matter, with my TV set-top being Ethernet (read below), why can't I just use my old DSL modem from before? Are u-verse packets magic packets?

 

So the technicians come out, and it's the usual inevitable drama with DSL. The lines are old and crappy and the modem won't sync. They pull a new cable from the pedistal to my house. It took a few hours, but the service got going. A week later, someone comes to bury the cable. Both technicians that came were excellent. I give them a 10/10.

 

In the days that followed, my moving van arrived and so did my possessions. I decided to run my own Cat5 cable along the carpet from my modem (bedroom) to my TV (living room) to support my gaming consoles, etc. With Comcast, I had the cable modem next to the cable TV. I had also noticed that the TV was constantly freezing. Next gotcha:

U-Verse TV works poorly over coax. That's right. The cable that Comcast is pushing 100 MB a second on, and 5 TVs, U-verse can't utilize. Of course, when a house is built, what do they put by the TV, TV cable! Not data cable.

 

U-Verse comes out to investigate my TV. They tell me that coax isn't recommended, and since I have cat-5 at the TV, they switch the service. Fine. They also tell me that my Netgear router could be causing problems. That's right You must use the U-Verse router in the modem. Got your own router that does VPN and other cool stuff. Too bad, so sad, you have U-Verse!

 

Now the TV is working. I have U-family. It's 160 channels right? Wrong. It's actually 80 some-odd music channels, a mountain of home shopping, and a handful of local channels, with some bare-bones basic cable. Want to watch FX, TNT, AMC, Comedy Central? Too bad! U-Verse has basic cable channels as a premium package for an extra 11 dollars a month.

 

So this is a good time to catch up. In my old place, I had Comcast. For 70 bucks a month I had channels I actually wanted, 15 MB internet, and my own router, and no Cat-5 taped to the rug. Now with U-Verse I'm paying 80 dollars a month for 6 MB DSL and the Andy Griffith show!.

 

I'm dissatisfied, but I'm resigned to accept it. A month goes by, and I think, "hey AT&T never sent me a bill", so I login and look. Uh oh! It's past due! That's right, AT&T can't be bothered to actually send their customers a paper or electronic bill before the due date. So now I'm 3 days past due, and probably with a bad mark in my credit file, forever crushing my dreams of home ownership, all because I was forced into service from a vile company. The really frustrating thing is that the billing cycle was one day (my activation date). That means AT&T had a month to mail a bill, and never did.

 

I'm very upset. I call AT&T. Uh oh! No answer after 7pm. That's right: AT&T doesn't have customer service when people aren't at work!. Probably explains how they get away with these atrocities.

 

The next day I get home from work, and lo, in my mailbox, is a bill from AT&T. Fascinating. I open it up, and it's 200 dollars. 200 dollars for 6 MB DSL and the Andy Griffith show?!?. For 200 dollars, Comcast would come and tap dance in my living room.

 

I'm almost blind with rage. I call AT&T. I get the useless robot asking me if my cell phone is the phone on my account. I tell it no. Then I tell it my phone number. It tells me it sees I just made a payment, and asks if I want more information. I tell it "No. Talk to a person". This is important, the phone robot got my account information from just a phone number. I get on with a person, and they ask for my phone number, the same phone number the robot just successfully used, and the agent tells me they can't find my account with that number. The AT&T robot and the AT&T agents don't have access to the same information?!?!!!. I want to cry. I've nearly lost faith in humanity. The agent tells me my bill is actually 79 dollars (1 month), and that it's due in 12 days. Nice right? When AT&T does bother to send a bill, they give you less than two weeks to pay it. I thank the man for his time and hang-up.

 

Remember when I said I logged in to AT&T's website? Well I decided to do it again periodically. Every time I login, it tells me my password is invalid. Every time. I get a temporary password sent to my email, use it, set my actual password, and when I try to login a few days later, it tells me the password is invalid! AT&T's password reset doesn't actually work!.

 

I'm at a loss to cope with my utter dissatisfaction with AT&T. Comcast is legendary for their poor customer service, and as a loyal customer, I can say it's true. They couldn't schedule their way out of a wet paper bag, and the office is lined up for hours. But AT&T is evil. Pure, unadulterated evil. It's a sad state of affairs in America when monopoly companies have left consumers with a choice between incompetent (Comcast) and evil (AT&T).

 

I don't understand how AT&T is a business. Who, when given a choice, would pay more for less? Who would pay more for slower internet and less channels? Anyone out there reading this, if you live in an area serviced by Comcast, please trust me, you want Comcast. You need Comcast. It's faster, cheaper, better and smarter. I pray every day to the Lord Jesus himself to deliver me from the evil which is AT&T and bring salvation in the form of Comcast. When that day finally comes, I will pay whatever price to break free of my AT&T contract, and watch TV again a free man.

 

Thank you.

#IMissComcast

 

I want to start by saying everyone I've dealt with at AT&T has been excellent. The technicians and customer service people are polite and helpful. I tip my hat to them.

 

I'm writing to tell my sad and frustrating story with AT&T. It started years ago. I was an AT&T customer, getting 6MB DSL for $20/mo. A reasonable price for a reasonable service. When the deal expired I switched to Comcast. I was a happy Comcast customer. Then I moved.

 

I moved to an area not serviced by any cable provider. I had to get AT&T. So I look online at the bundles for TV and Internet. First gotcha:

 

You must rent an AT&T modem. That’s right. There is no option to just buy a u-verse modem off eBay and skip that 7 dollar a month charge. For that matter, with my TV set-top being Ethernet (read below), why can't I just use my old DSL modem from before? Are u-verse packets magic packets?

 

So the technicians come out, and it's the usual inevitable drama with DSL. The lines are old and crappy and the modem won't sync. They pull a new cable from the pedistal to my house. It took a few hours, but the service got going. A week later, someone comes to bury the cable. Both technicians that came were excellent. I give them a 10/10.

 

In the days that followed, my moving van arrived and so did my possessions. I decided to run my own Cat5 cable along the carpet from my modem (bedroom) to my TV (living room) to support my gaming consoles, etc. With Comcast, I had the cable modem next to the cable TV. I had also noticed that the TV was constantly freezing. Next gotcha:

U-Verse TV works poorly over coax. That's right. The cable that Comcast is pushing 100 MB a second on, and 5 TVs, U-verse can't utilize. Of course, when a house is built, what do they put by the TV, TV cable! Not data cable.

 

U-Verse comes out to investigate my TV. They tell me that coax isn't recommended, and since I have cat-5 at the TV, they switch the service. Fine. They also tell me that my Netgear router could be causing problems. That's right You must use the U-Verse router in the modem. Got your own router that does VPN and other cool stuff. Too bad, so sad, you have U-Verse!

 

Now the TV is working. I have U-family. It's 160 channels right? Wrong. It's actually 80 some-odd music channels, a mountain of home shopping, and a handful of local channels, with some bare-bones basic cable. Want to watch FX, TNT, AMC, Comedy Central? Too bad! U-Verse has basic cable channels as a premium package for an extra 11 dollars a month.

 

So this is a good time to catch up. In my old place, I had Comcast. For 70 bucks a month I had channels I actually wanted, 15 MB internet, and my own router, and no Cat-5 taped to the rug. Now with U-Verse I'm paying 80 dollars a month for 6 MB DSL and the Andy Griffith show!.

 

I'm dissatisfied, but I'm resigned to accept it. A month goes by, and I think, "hey AT&T never sent me a bill", so I login and look. Uh oh! It's past due! That's right, AT&T can't be bothered to actually send their customers a paper or electronic bill before the due date. So now I'm 3 days past due, and probably with a bad mark in my credit file, forever crushing my dreams of home ownership, all because I was forced into service from a vile company. The really frustrating thing is that the billing cycle was one day (my activation date). That means AT&T had a month to mail a bill, and never did.

 

I'm very upset. I call AT&T. Uh oh! No answer after 7pm. That's right: AT&T doesn't have customer service when people aren't at work!. Probably explains how they get away with these atrocities.

 

The next day I get home from work, and lo, in my mailbox, is a bill from AT&T. Fascinating. I open it up, and it's 200 dollars. 200 dollars for 6 MB DSL and the Andy Griffith show?!?. For 200 dollars, Comcast would come and tap dance in my living room.

 

I'm almost blind with rage. I call AT&T. I get the useless robot asking me if my cell phone is the phone on my account. I tell it no. Then I tell it my phone number. It tells me it sees I just made a payment, and asks if I want more information. I tell it "No. Talk to a person". This is important, the phone robot got my account information from just a phone number. I get on with a person, and they ask for my phone number, the same phone number the robot just successfully used, and the agent tells me they can't find my account with that number. The AT&T robot and the AT&T agents don't have access to the same information?!?!!!. I want to cry. I've nearly lost faith in humanity. The agent tells me my bill is actually 79 dollars (1 month), and that it's due in 12 days. Nice right? When AT&T does bother to send a bill, they give you less than two weeks to pay it. I thank the man for his time and hang-up.

 

Remember when I said I logged in to AT&T's website? Well I decided to do it again periodically. Every time I login, it tells me my password is invalid. Every time. I get a temporary password sent to my email, use it, set my actual password, and when I try to login a few days later, it tells me the password is invalid! AT&T's password reset doesn't actually work!.

 

I'm at a loss to cope with my utter dissatisfaction with AT&T. Comcast is legendary for their poor customer service, and as a loyal customer, I can say it's true. They couldn't schedule their way out of a wet paper bag, and the office is lined up for hours. But AT&T is evil. Pure, unadulterated evil. It's a sad state of affairs in America when monopoly companies have left consumers with a choice between incompetent (Comcast) and evil (AT&T).

 

I don't understand how AT&T is a business. Who, when given a choice, would pay more for less? Who would pay more for slower internet and less channels? Anyone out there reading this, if you live in an area serviced by Comcast, please trust me, you want Comcast. You need Comcast. It's faster, cheaper, better and smarter. I pray every day to the Lord Jesus himself to deliver me from the evil which is AT&T and bring salvation in the form of Comcast. When that day finally comes, I will pay whatever price to break free of my AT&T contract, and watch TV again a free man.

 

Thank you.

#IMissComcast

 

Trapped, frustrated, and ultimately defeated

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May 29, 2014 3:09:55 AM
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Can you have satellite?

Can you have satellite?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Trapped, frustrated, and ultimately defeated

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In the days that followed, my moving van arrived and so did my possessions. I decided to run my own Cat5 cable along the carpet from my modem (bedroom) to my TV (living room) to support my gaming consoles, etc. With Comcast, I had the cable modem next to the cable TV. I had also noticed that the TV was constantly freezing. Next gotcha:

U-Verse TV works poorly over coax. That's right. The cable that Comcast is pushing 100 MB a second on, and 5 TVs, U-verse can't utilize. Of course, when a house is built, what do they put by the TV, TV cable! Not data cable.

 

Absolutely not true.  I have had UVerse in 3 locations and each and everyone of then was connected via coax and not ethernet cable.  

 

U-Verse comes out to investigate my TV. They tell me that coax isn't recommended, and since I have cat-5 at the TV, they switch the service. Fine. They also tell me that my Netgear router could be causing problems. That's right You must use the U-Verse router in the modem. Got your own router that does VPN and other cool stuff. Too bad, so sad, you have U-Verse!

 

Not entirely true,  Yes you must have a UVerse RG (Residential Gateway/router/modem) however you can put your router behind it.  When it comes to feeding the rest of your house for TV you must have a switch and have it configured correctly.

 

 

Now the TV is working. I have U-family. It's 160 channels right? Wrong. It's actually 80 some-odd music channels, a mountain of home shopping, and a handful of local channels, with some bare-bones basic cable. Want to watch FX, TNT, AMC, Comedy Central? Too bad! U-Verse has basic cable channels as a premium package for an extra 11 dollars a month.

 

That is on you, the channel line ups are clearly listed on the AT&T website.  Shouldn't have been any surprise.  UFamily is geared towards kids channesl and shows.  U200 is a better value package IMO.

 

I'm dissatisfied, but I'm resigned to accept it. A month goes by, and I think, "hey AT&T never sent me a bill", so I login and look. Uh oh! It's past due! That's right, AT&T can't be bothered to actually send their customers a paper or electronic bill before the due date. So now I'm 3 days past due, and probably with a bad mark in my credit file, forever crushing my dreams of home ownership, all because I was forced into service from a vile company. The really frustrating thing is that the billing cycle was one day (my activation date). That means AT&T had a month to mail a bill, and never did.

 

Did you sign up for paperless billing?  Did it go to your AT&T email address?

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

In the days that followed, my moving van arrived and so did my possessions. I decided to run my own Cat5 cable along the carpet from my modem (bedroom) to my TV (living room) to support my gaming consoles, etc. With Comcast, I had the cable modem next to the cable TV. I had also noticed that the TV was constantly freezing. Next gotcha:

U-Verse TV works poorly over coax. That's right. The cable that Comcast is pushing 100 MB a second on, and 5 TVs, U-verse can't utilize. Of course, when a house is built, what do they put by the TV, TV cable! Not data cable.

 

Absolutely not true.  I have had UVerse in 3 locations and each and everyone of then was connected via coax and not ethernet cable.  

 

U-Verse comes out to investigate my TV. They tell me that coax isn't recommended, and since I have cat-5 at the TV, they switch the service. Fine. They also tell me that my Netgear router could be causing problems. That's right You must use the U-Verse router in the modem. Got your own router that does VPN and other cool stuff. Too bad, so sad, you have U-Verse!

 

Not entirely true,  Yes you must have a UVerse RG (Residential Gateway/router/modem) however you can put your router behind it.  When it comes to feeding the rest of your house for TV you must have a switch and have it configured correctly.

 

 

Now the TV is working. I have U-family. It's 160 channels right? Wrong. It's actually 80 some-odd music channels, a mountain of home shopping, and a handful of local channels, with some bare-bones basic cable. Want to watch FX, TNT, AMC, Comedy Central? Too bad! U-Verse has basic cable channels as a premium package for an extra 11 dollars a month.

 

That is on you, the channel line ups are clearly listed on the AT&T website.  Shouldn't have been any surprise.  UFamily is geared towards kids channesl and shows.  U200 is a better value package IMO.

 

I'm dissatisfied, but I'm resigned to accept it. A month goes by, and I think, "hey AT&T never sent me a bill", so I login and look. Uh oh! It's past due! That's right, AT&T can't be bothered to actually send their customers a paper or electronic bill before the due date. So now I'm 3 days past due, and probably with a bad mark in my credit file, forever crushing my dreams of home ownership, all because I was forced into service from a vile company. The really frustrating thing is that the billing cycle was one day (my activation date). That means AT&T had a month to mail a bill, and never did.

 

Did you sign up for paperless billing?  Did it go to your AT&T email address?

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Re: Trapped, frustrated, and ultimately defeated

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Edited by robertlabrie on May 29, 2014 at 11:48:51 AM

oufanindallas wrote:

In the days that followed, my moving van arrived and so did my possessions. I decided to run my own Cat5 cable along the carpet from my modem (bedroom) to my TV (living room) to support my gaming consoles, etc. With Comcast, I had the cable modem next to the cable TV. I had also noticed that the TV was constantly freezing. Next gotcha:

U-Verse TV works poorly over coax. That's right. The cable that Comcast is pushing 100 MB a second on, and 5 TVs, U-verse can't utilize. Of course, when a house is built, what do they put by the TV, TV cable! Not data cable.

 

Absolutely not true.  I have had UVerse in 3 locations and each and everyone of then was connected via coax and not ethernet cable.  

 

Absolutely, unquestionably, 100% true. True to the core of what truth is. Same modem, same TV, same set-top. Coax == constant freezing. Ethernet == reliable. Confirmed by the technician who setup my service and was reluctant to use the coax, and by the technician who came to resolve my freezing issue. Full stop.

 

U-Verse comes out to investigate my TV. They tell me that coax isn't recommended, and since I have cat-5 at the TV, they switch the service. Fine. They also tell me that my Netgear router could be causing problems. That's right You must use the U-Verse router in the modem. Got your own router that does VPN and other cool stuff. Too bad, so sad, you have U-Verse!

 

Not entirely true,  Yes you must have a UVerse RG (Residential Gateway/router/modem) however you can put your router behind it.  When it comes to feeding the rest of your house for TV you must have a switch and have it configured correctly.

 

I suppose I could correctly configure a high end layer 3 switch, but I don't use one of those. I use a normal layer 2 switch, so there is no configuration. The external IP pass-through (which required some DHCP reservation foolery) never worked. In the end I had to give up on my router, and configure a vpnd on a Linux box behind my firewall. Simple fact: With my router, which reliably served my Vonage, my PCs, laptop and consoles for three years on Comcast, could not support my U-verse set-top. The only thing which changed for me was switching from Comcast to U-Verse. "Correctly configured". Bah.

 

Now the TV is working. I have U-family. It's 160 channels right? Wrong. It's actually 80 some-odd music channels, a mountain of home shopping, and a handful of local channels, with some bare-bones basic cable. Want to watch FX, TNT, AMC, Comedy Central? Too bad! U-Verse has basic cable channels as a premium package for an extra 11 dollars a month.

 

That is on you, the channel line ups are clearly listed on the AT&T website.  Shouldn't have been any surprise.  UFamily is geared towards kids channesl and shows.  U200 is a better value package IMO.

 

Sure, it's on me, and yes, the packages are listed. It doesn't change the fact that AT&T is blatantly charging more for less. Get these channels on Comcast for less. Don't let AT&T steal your money.

 

I'm dissatisfied, but I'm resigned to accept it. A month goes by, and I think, "hey AT&T never sent me a bill", so I login and look. Uh oh! It's past due! That's right, AT&T can't be bothered to actually send their customers a paper or electronic bill before the due date. So now I'm 3 days past due, and probably with a bad mark in my credit file, forever crushing my dreams of home ownership, all because I was forced into service from a vile company. The really frustrating thing is that the billing cycle was one day (my activation date). That means AT&T had a month to mail a bill, and never did.

 

Did you sign up for paperless billing?  Did it go to your AT&T email address?

 

Since I got a paper bill and an email to my personal address for my second bill, I would say, no, I've not signed up for any of that. AT&T just elected to not communicate the billing cycle or charges with me.

 

I stand by my original conclusion. With AT&T, you pay more and get less. Full stop.


 


oufanindallas wrote:

In the days that followed, my moving van arrived and so did my possessions. I decided to run my own Cat5 cable along the carpet from my modem (bedroom) to my TV (living room) to support my gaming consoles, etc. With Comcast, I had the cable modem next to the cable TV. I had also noticed that the TV was constantly freezing. Next gotcha:

U-Verse TV works poorly over coax. That's right. The cable that Comcast is pushing 100 MB a second on, and 5 TVs, U-verse can't utilize. Of course, when a house is built, what do they put by the TV, TV cable! Not data cable.

 

Absolutely not true.  I have had UVerse in 3 locations and each and everyone of then was connected via coax and not ethernet cable.  

 

Absolutely, unquestionably, 100% true. True to the core of what truth is. Same modem, same TV, same set-top. Coax == constant freezing. Ethernet == reliable. Confirmed by the technician who setup my service and was reluctant to use the coax, and by the technician who came to resolve my freezing issue. Full stop.

 

U-Verse comes out to investigate my TV. They tell me that coax isn't recommended, and since I have cat-5 at the TV, they switch the service. Fine. They also tell me that my Netgear router could be causing problems. That's right You must use the U-Verse router in the modem. Got your own router that does VPN and other cool stuff. Too bad, so sad, you have U-Verse!

 

Not entirely true,  Yes you must have a UVerse RG (Residential Gateway/router/modem) however you can put your router behind it.  When it comes to feeding the rest of your house for TV you must have a switch and have it configured correctly.

 

I suppose I could correctly configure a high end layer 3 switch, but I don't use one of those. I use a normal layer 2 switch, so there is no configuration. The external IP pass-through (which required some DHCP reservation foolery) never worked. In the end I had to give up on my router, and configure a vpnd on a Linux box behind my firewall. Simple fact: With my router, which reliably served my Vonage, my PCs, laptop and consoles for three years on Comcast, could not support my U-verse set-top. The only thing which changed for me was switching from Comcast to U-Verse. "Correctly configured". Bah.

 

Now the TV is working. I have U-family. It's 160 channels right? Wrong. It's actually 80 some-odd music channels, a mountain of home shopping, and a handful of local channels, with some bare-bones basic cable. Want to watch FX, TNT, AMC, Comedy Central? Too bad! U-Verse has basic cable channels as a premium package for an extra 11 dollars a month.

 

That is on you, the channel line ups are clearly listed on the AT&T website.  Shouldn't have been any surprise.  UFamily is geared towards kids channesl and shows.  U200 is a better value package IMO.

 

Sure, it's on me, and yes, the packages are listed. It doesn't change the fact that AT&T is blatantly charging more for less. Get these channels on Comcast for less. Don't let AT&T steal your money.

 

I'm dissatisfied, but I'm resigned to accept it. A month goes by, and I think, "hey AT&T never sent me a bill", so I login and look. Uh oh! It's past due! That's right, AT&T can't be bothered to actually send their customers a paper or electronic bill before the due date. So now I'm 3 days past due, and probably with a bad mark in my credit file, forever crushing my dreams of home ownership, all because I was forced into service from a vile company. The really frustrating thing is that the billing cycle was one day (my activation date). That means AT&T had a month to mail a bill, and never did.

 

Did you sign up for paperless billing?  Did it go to your AT&T email address?

 

Since I got a paper bill and an email to my personal address for my second bill, I would say, no, I've not signed up for any of that. AT&T just elected to not communicate the billing cycle or charges with me.

 

I stand by my original conclusion. With AT&T, you pay more and get less. Full stop.


 

Re: Trapped, frustrated, and ultimately defeated

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Absolutely, unquestionably, 100% true. True to the core of what truth is. Same modem, same TV, same set-top. Coax == constant freezing. Ethernet == reliable. Confirmed by the technician who setup my service and was reluctant to use the coax, and by the technician who came to resolve my freezing issue. Full stop.

 

Considering how many folks have no issues with COAX again, that statement may be true in your house, but as I've said, I've lived in 3 locations, 2 of them an apartment where there wasn't any chance of running ethernet and my house now, which again, does not have ethernet only coax, and have had 0 issues with freezing.

 

I suppose I could correctly configure a high end layer 3 switch, but I don't use one of those. I use a normal layer 2 switch, so there is no configuration. The external IP pass-through (which required some DHCP reservation foolery) never worked. In the end I had to give up on my router, and configure a vpnd on a Linux box behind my firewall. Simple fact: With my router, which reliably served my Vonage, my PCs, laptop and consoles for three years on Comcast, could not support my U-verse set-top. The only thing which changed for me was switching from Comcast to U-Verse. "Correctly configured". Bah.

 

If you are feeding nothing more than internet to the rest of the house you don't need a switch, only if you are feeding the STBs.  For adding your router behind the RG, see the 2nd post in this thread for instructions.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Absolutely, unquestionably, 100% true. True to the core of what truth is. Same modem, same TV, same set-top. Coax == constant freezing. Ethernet == reliable. Confirmed by the technician who setup my service and was reluctant to use the coax, and by the technician who came to resolve my freezing issue. Full stop.

 

Considering how many folks have no issues with COAX again, that statement may be true in your house, but as I've said, I've lived in 3 locations, 2 of them an apartment where there wasn't any chance of running ethernet and my house now, which again, does not have ethernet only coax, and have had 0 issues with freezing.

 

I suppose I could correctly configure a high end layer 3 switch, but I don't use one of those. I use a normal layer 2 switch, so there is no configuration. The external IP pass-through (which required some DHCP reservation foolery) never worked. In the end I had to give up on my router, and configure a vpnd on a Linux box behind my firewall. Simple fact: With my router, which reliably served my Vonage, my PCs, laptop and consoles for three years on Comcast, could not support my U-verse set-top. The only thing which changed for me was switching from Comcast to U-Verse. "Correctly configured". Bah.

 

If you are feeding nothing more than internet to the rest of the house you don't need a switch, only if you are feeding the STBs.  For adding your router behind the RG, see the 2nd post in this thread for instructions.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Re: Trapped, frustrated, and ultimately defeated

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Your statements are untrue.  I have had one tv on Coax for 5 years going on 6 with no problem.  One of my tv is on cat 5  I can not tell the difference between the two.  I have two switches I bought from Best Buy because I have a lot to connect to the rg.  Both work fine.  and I still have 6 ports open to connect other stuff too.  I have 24 MG of Internet and no problems.  The only time I have picture problems is in an electrical storm and that only interferes with live channels.  On Demand and Netflix and other steaming services are not affected.  Once the storm passes usually within a half hour since electric storms move rapidly tv is back to normal.  With Charter I loose all cable and Internet for hours everytime a storm passes over.  I have been very happy with uverse.  Also the U Family is mandated by the FCC for tv services to have a kid family programing for anyone that only wants to see family style programing.  Today that is easier said then done.  The 200 package should give you most of the channels you want.  I do not know if anyone who wants the family package.  As I said that package has to be made available per FCC regulations.

Your statements are untrue.  I have had one tv on Coax for 5 years going on 6 with no problem.  One of my tv is on cat 5  I can not tell the difference between the two.  I have two switches I bought from Best Buy because I have a lot to connect to the rg.  Both work fine.  and I still have 6 ports open to connect other stuff too.  I have 24 MG of Internet and no problems.  The only time I have picture problems is in an electrical storm and that only interferes with live channels.  On Demand and Netflix and other steaming services are not affected.  Once the storm passes usually within a half hour since electric storms move rapidly tv is back to normal.  With Charter I loose all cable and Internet for hours everytime a storm passes over.  I have been very happy with uverse.  Also the U Family is mandated by the FCC for tv services to have a kid family programing for anyone that only wants to see family style programing.  Today that is easier said then done.  The 200 package should give you most of the channels you want.  I do not know if anyone who wants the family package.  As I said that package has to be made available per FCC regulations.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Trapped, frustrated, and ultimately defeated

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As I've stated. Same RG. Same settop. Same TV. Same HDMI cable. Same location in the home. COAX == FAIL. ETHERNET == OK. Technician advise: Do not use coax. They don't like us to use coax. My statement is 100% accurate. It's based on demonstrable suckiness of AT&T, and on the very words of their technicians. If you have it working on coax, then good for you. My experience was that it didn't work. Full stop.

 

Yes, U200 has more channels, for more money. That's how it works right. Or, I could pay less and get more with Comcast. I don't care about the FCC or about the channel guide or whatever other nonsense is spewed. The FACT is that with comcast you get more for less.

As I've stated. Same RG. Same settop. Same TV. Same HDMI cable. Same location in the home. COAX == FAIL. ETHERNET == OK. Technician advise: Do not use coax. They don't like us to use coax. My statement is 100% accurate. It's based on demonstrable suckiness of AT&T, and on the very words of their technicians. If you have it working on coax, then good for you. My experience was that it didn't work. Full stop.

 

Yes, U200 has more channels, for more money. That's how it works right. Or, I could pay less and get more with Comcast. I don't care about the FCC or about the channel guide or whatever other nonsense is spewed. The FACT is that with comcast you get more for less.

Re: Trapped, frustrated, and ultimately defeated

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Many people have used Coax to connect their STB.  I have one that way.  I have another that I changed from coax to Cat5 because the signal quality degraded over time, I think because of a small radius bend in the coax in the junction box.

 

So, if you have good quality coax, that hasn't been damaged (e.g. by bends), doesn't have too many barrel connectors, doesn't have splitters not rated for the frequencies U-verse uses, has good tight connections along the way (including behind the barrel connectors in any wall plates) then it can work fine.

 

Many people have used Coax to connect their STB.  I have one that way.  I have another that I changed from coax to Cat5 because the signal quality degraded over time, I think because of a small radius bend in the coax in the junction box.

 

So, if you have good quality coax, that hasn't been damaged (e.g. by bends), doesn't have too many barrel connectors, doesn't have splitters not rated for the frequencies U-verse uses, has good tight connections along the way (including behind the barrel connectors in any wall plates) then it can work fine.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Trapped, frustrated, and ultimately defeated

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oufanindallas wrote:

 

 

If you are feeding nothing more than internet to the rest of the house you don't need a switch, only if you are feeding the STBs.  For adding your router behind the RG, see the 2nd post in this thread for instructions.

 


I read that thread when I first tried to get my router setup. "8. Restart your router, when it gets an address via DHCP again, it will be the public outside IP address." Is false. It gets the inside IP address again. Either that's because the router is asking for it (in which case, the RG should not give it back, because I've told the RG I want the WAN IP used), or because the RG is just ignoring the config, I don't know. I read that doc, I followed it, it didn't work.

 

As for the coax, all I can do is share my experiece. Same everything except the media, the coax is death. Two different technicians, on two different visits both told me coax was not reccomended. The first one, I made him use it, and the service was bad, the second switched to the cat5 I ran myself, and the service was good. I'm not making that up, it's a statement of fact.

 


 


oufanindallas wrote:

 

 

If you are feeding nothing more than internet to the rest of the house you don't need a switch, only if you are feeding the STBs.  For adding your router behind the RG, see the 2nd post in this thread for instructions.

 


I read that thread when I first tried to get my router setup. "8. Restart your router, when it gets an address via DHCP again, it will be the public outside IP address." Is false. It gets the inside IP address again. Either that's because the router is asking for it (in which case, the RG should not give it back, because I've told the RG I want the WAN IP used), or because the RG is just ignoring the config, I don't know. I read that doc, I followed it, it didn't work.

 

As for the coax, all I can do is share my experiece. Same everything except the media, the coax is death. Two different technicians, on two different visits both told me coax was not reccomended. The first one, I made him use it, and the service was bad, the second switched to the cat5 I ran myself, and the service was good. I'm not making that up, it's a statement of fact.

 


 

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RE: Coax, I didn't say you were making it up.  I'm saying there are plenty of reasons why coax may not work in a particular situation.  There may be splitters hidden in a wall that neither you, nor the AT&T tech, know about that could absolutely kill the ability to use that Coax.  Or there's a loose connection behind the wall plate.  Cat5e is normally newer, has less chance of a hidden issue, etc. and so techs like it.   However, coax does work in many, many situations.

 

RE: IP address.  If your router got the same IP address again, then something didn't get configured right.  You might wish to start over again with those instructions.

 

RE: Coax, I didn't say you were making it up.  I'm saying there are plenty of reasons why coax may not work in a particular situation.  There may be splitters hidden in a wall that neither you, nor the AT&T tech, know about that could absolutely kill the ability to use that Coax.  Or there's a loose connection behind the wall plate.  Cat5e is normally newer, has less chance of a hidden issue, etc. and so techs like it.   However, coax does work in many, many situations.

 

RE: IP address.  If your router got the same IP address again, then something didn't get configured right.  You might wish to start over again with those instructions.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Trapped, frustrated, and ultimately defeated

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So I just want to wrap this whole thing up. Sure, you can say "It must be your cables, mine work fine" or "The packages are clearly listed", but that is missing the whole point of this awful experience. Forced into AT&T I'm now paying significantly more for significantly less. That's the point. How is AT&T still a business? Why, when given a choice between AT&T and Comcast, would someone choose to pay more and get less? The inability to property bill me, the unreliable service, and the lousy customer service are annoyances, but the real meat of it is why does AT&T have any customers at all? Is anyone out there actually deliberately paying for AT&T? Have you looked at Comcast, Time Warner, Charter, Cox or any of the others? Who, honestly, who would reasonably pay for 6MB DSL when they can get 15MB+ cable internet for the exact same price? Does AT&T put something in the water? It's absurd. I mean, it would be like Chevron charing $6 a gallon for regular gas. Would anyone buy that gas? Yet people are actually intentionally paying for AT&Ts slow, broken down, over priced internet? Same with the TV. I'm flabbergasted. Maybe during activation, AT&T checks their competitors websites to see if the customer has any other options, and if not, just rips them off. That's how I feel. AT&T IS SIMPLY RIPPING ME OFF. With Comcast I got more for less. This is awful.

So I just want to wrap this whole thing up. Sure, you can say "It must be your cables, mine work fine" or "The packages are clearly listed", but that is missing the whole point of this awful experience. Forced into AT&T I'm now paying significantly more for significantly less. That's the point. How is AT&T still a business? Why, when given a choice between AT&T and Comcast, would someone choose to pay more and get less? The inability to property bill me, the unreliable service, and the lousy customer service are annoyances, but the real meat of it is why does AT&T have any customers at all? Is anyone out there actually deliberately paying for AT&T? Have you looked at Comcast, Time Warner, Charter, Cox or any of the others? Who, honestly, who would reasonably pay for 6MB DSL when they can get 15MB+ cable internet for the exact same price? Does AT&T put something in the water? It's absurd. I mean, it would be like Chevron charing $6 a gallon for regular gas. Would anyone buy that gas? Yet people are actually intentionally paying for AT&Ts slow, broken down, over priced internet? Same with the TV. I'm flabbergasted. Maybe during activation, AT&T checks their competitors websites to see if the customer has any other options, and if not, just rips them off. That's how I feel. AT&T IS SIMPLY RIPPING ME OFF. With Comcast I got more for less. This is awful.

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I have 24 year old builder grade coax all through my house.  In fact, when I first moved into the house new, Comcast (Time Warner then) came in and the tech just shook his head.  "Oh, they used RG-nnn cable.  We really don't like that stuff."  Now, 24 years later, AT&T put in Motorola VIP 1200's and a 2500 DVR.  The DVR is connected to the 3801 gateway via Ethernet because it is in the same room only a few feet away.  The rest of the house--3 STB's--is coax.  The only time I've had any problem was with a wireless STB that just would not work with the DVR.  Sent it back and now have a wireless HDMI transmitter between the kitchen and LR.  I thought we probably had the worst coax there is.

 

Not to defend AT&T, I think if you move around you'll find every place with competition has better prices and service from all competitors.  In a place with a monopoly provider, the prices and service are not as good.  This is partly for the obvious reason--no competition--but it's also usually because of the local conditions that made it not feasible for multiple players in that market.  Population density is the most common reason for single provider (or no provider).  Of course there are political considerations we can't discuss here, where a provider gets a franchise from the city or county to be THE exclusive cable tv provider.

 

Here in Houston, Comcast is not so great as your experience.  A minor thing to some, Comcast TV's onscreen program guide is the worst in the known universe.  Of course, Uverse is second worst.

 

For now, I suggest deal with it.  When you can change providers, do so.  Intelligent people don't worry themselves over things that they can't do anything about.  If it's really bad, just get DSL Internet and a big antenna for TV.

 

The effectiveness of the wireless HDMI transmitter setup I have now, tells me the future will be much better.  Right now, I'm running two TV's off the single STB (same channel of course, but in this case it is exactly what I wanted.  When I had two STB's on the same channel, latency caused the sound to be out of sync.)  I can see a single gateway/dvr/bluray/phone system, with HDMI multi-channel broadcast transmitter to cigarette pack sized receivers connected to each TV.  In new construction we'll see coax, Cat 6, and HDMI to every room.  Maybe...just maybe...we'll even see a la carte programming, and you won't have to buy 200 channels to get the 15 you want.  John McCain intruduced a bill to require that offering, but it didn't include freebees for the poor, so it didn't pass the Dem senate. 

 

And your DVR will be delivered by an Amazon.com drone.  Could happen.

I have 24 year old builder grade coax all through my house.  In fact, when I first moved into the house new, Comcast (Time Warner then) came in and the tech just shook his head.  "Oh, they used RG-nnn cable.  We really don't like that stuff."  Now, 24 years later, AT&T put in Motorola VIP 1200's and a 2500 DVR.  The DVR is connected to the 3801 gateway via Ethernet because it is in the same room only a few feet away.  The rest of the house--3 STB's--is coax.  The only time I've had any problem was with a wireless STB that just would not work with the DVR.  Sent it back and now have a wireless HDMI transmitter between the kitchen and LR.  I thought we probably had the worst coax there is.

 

Not to defend AT&T, I think if you move around you'll find every place with competition has better prices and service from all competitors.  In a place with a monopoly provider, the prices and service are not as good.  This is partly for the obvious reason--no competition--but it's also usually because of the local conditions that made it not feasible for multiple players in that market.  Population density is the most common reason for single provider (or no provider).  Of course there are political considerations we can't discuss here, where a provider gets a franchise from the city or county to be THE exclusive cable tv provider.

 

Here in Houston, Comcast is not so great as your experience.  A minor thing to some, Comcast TV's onscreen program guide is the worst in the known universe.  Of course, Uverse is second worst.

 

For now, I suggest deal with it.  When you can change providers, do so.  Intelligent people don't worry themselves over things that they can't do anything about.  If it's really bad, just get DSL Internet and a big antenna for TV.

 

The effectiveness of the wireless HDMI transmitter setup I have now, tells me the future will be much better.  Right now, I'm running two TV's off the single STB (same channel of course, but in this case it is exactly what I wanted.  When I had two STB's on the same channel, latency caused the sound to be out of sync.)  I can see a single gateway/dvr/bluray/phone system, with HDMI multi-channel broadcast transmitter to cigarette pack sized receivers connected to each TV.  In new construction we'll see coax, Cat 6, and HDMI to every room.  Maybe...just maybe...we'll even see a la carte programming, and you won't have to buy 200 channels to get the 15 you want.  John McCain intruduced a bill to require that offering, but it didn't include freebees for the poor, so it didn't pass the Dem senate. 

 

And your DVR will be delivered by an Amazon.com drone.  Could happen.

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Yes I've looked at the competitors in my area and for the amount of tv channels I get AT&T is a better deal. Is their internet the fastest? No, but my 12Mbps service that I ordered has been rock solid since I've had it installed. Since Comcast isn't available in my area, thank goodness, I put in a fictitious address and compared packages, AT&T beat their package for TV, Comcast for internet. There are three providers I would never go with, Direct TV, Dish and Comcast.  I'd just as soon get an antenna, my Netflix, Amazon Prime and 3G internet than either one of those three.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Yes I've looked at the competitors in my area and for the amount of tv channels I get AT&T is a better deal. Is their internet the fastest? No, but my 12Mbps service that I ordered has been rock solid since I've had it installed. Since Comcast isn't available in my area, thank goodness, I put in a fictitious address and compared packages, AT&T beat their package for TV, Comcast for internet. There are three providers I would never go with, Direct TV, Dish and Comcast.  I'd just as soon get an antenna, my Netflix, Amazon Prime and 3G internet than either one of those three.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Re: Trapped, frustrated, and ultimately defeated

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Brilliant explanation! Hey, I've got some 6 dollar a gallon gas to sell you too!!

 

I'm wondering in what fantasy land price point AT&T channels are a better value than Comcast. The U-Family and U200 Comcast equivalents are a better deal on cable.

 

"I like paying too much for a lousy 12 MB DSL service" - oufanindallas

Brilliant explanation! Hey, I've got some 6 dollar a gallon gas to sell you too!!

 

I'm wondering in what fantasy land price point AT&T channels are a better value than Comcast. The U-Family and U200 Comcast equivalents are a better deal on cable.

 

"I like paying too much for a lousy 12 MB DSL service" - oufanindallas

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Edited by JefferMC on Jun 5, 2014 at 7:42:11 PM

robertlabrie wrote:

 

"I like paying too much for a lousy 12 MB DSL service" - oufanindallas


To each his own.

 

I find the 12 Mbps HSI carried on my 32 Mbps VDSL2 link covers what I want out of Internet service.  I could switch to Charter, who claims that their entry level bandwidth is 30 Mbps.  But from my prior experience with Charter, I would expect that my average usable bandwidth would be far less than that.  Partially due to collisions over the CSMA/CD medium shared with your neighbors, and partially because when you average in the time when the bandwidth is ZERO (because it's not working at all), the effective rate doesn't look so good.  My 12 Mbps is usually better than 12 Mbps, and nearly always better than zero.  And the regular price is less than the regular price at Charter for their service.

 

I also find that I'm am finally (4 years later) paying more for my U-verse than I was for Charter when I switched.  I'm also getting a whole lot more channels, including the Showtime/Movie Channel plex.  And no snow, ghosting, etc.  Funny, I went to a cabin in the mountains Memorial Day weekend, and they had Charter Digital cable.  On some channels it would lose the signal for long enough to display a lost signal message as much as once every 4 or 5 minutes, plus shorter interuptions.  That just about never happens for me on U-verse.

 

 


robertlabrie wrote:

 

"I like paying too much for a lousy 12 MB DSL service" - oufanindallas


To each his own.

 

I find the 12 Mbps HSI carried on my 32 Mbps VDSL2 link covers what I want out of Internet service.  I could switch to Charter, who claims that their entry level bandwidth is 30 Mbps.  But from my prior experience with Charter, I would expect that my average usable bandwidth would be far less than that.  Partially due to collisions over the CSMA/CD medium shared with your neighbors, and partially because when you average in the time when the bandwidth is ZERO (because it's not working at all), the effective rate doesn't look so good.  My 12 Mbps is usually better than 12 Mbps, and nearly always better than zero.  And the regular price is less than the regular price at Charter for their service.

 

I also find that I'm am finally (4 years later) paying more for my U-verse than I was for Charter when I switched.  I'm also getting a whole lot more channels, including the Showtime/Movie Channel plex.  And no snow, ghosting, etc.  Funny, I went to a cabin in the mountains Memorial Day weekend, and they had Charter Digital cable.  On some channels it would lose the signal for long enough to display a lost signal message as much as once every 4 or 5 minutes, plus shorter interuptions.  That just about never happens for me on U-verse.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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So JefferMC , AT&T is cheaper in your Market when compared to Charter, but robertlabrie has Comcast as an option.  In most markets with Comcast, they offer faster speeds and frequently better deals.  It's as if AT&T just gave up.  Did AT&T sign a non-compete?  They're both equally bad in customer service, which is what makes people switch, but many don't.

 

Prior to these locked in Broadband offerings, we only had modem based ISPs, and there was much more competition back then with much cheaper prices and much better customer service, because you had real choices.  We need to open up the market again to get the lower pricing.  Duopolies do not help consumers.

 

Limited markets create the types of situations where AT&T will attempt to hold your service hostage for minor incidents.  Yes, he got it resolved, but only after some unnecessary effort.  http://jeffreifman.com/2014/06/04/yes-you-can-spend-750-in-international-data-roaming-in-one-minute/

So JefferMC , AT&T is cheaper in your Market when compared to Charter, but robertlabrie has Comcast as an option.  In most markets with Comcast, they offer faster speeds and frequently better deals.  It's as if AT&T just gave up.  Did AT&T sign a non-compete?  They're both equally bad in customer service, which is what makes people switch, but many don't.

 

Prior to these locked in Broadband offerings, we only had modem based ISPs, and there was much more competition back then with much cheaper prices and much better customer service, because you had real choices.  We need to open up the market again to get the lower pricing.  Duopolies do not help consumers.

 

Limited markets create the types of situations where AT&T will attempt to hold your service hostage for minor incidents.  Yes, he got it resolved, but only after some unnecessary effort.  http://jeffreifman.com/2014/06/04/yes-you-can-spend-750-in-international-data-roaming-in-one-minute/

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willchen wrote:

 

Limited markets create the types of situations where AT&T will attempt to hold your service hostage for minor incidents.  Yes, he got it resolved, but only after some unnecessary effort.  http://jeffreifman.com/2014/06/04/yes-you-can-spend-750-in-international-data-roaming-in-one-minute/


My Verizon Wireless phone threw up a prompt to turn on International Roaming Data while I was on vacation a couple weeks ago... in North Carolina.  Is there something about geography that I don't understand?

 


willchen wrote:

 

Limited markets create the types of situations where AT&T will attempt to hold your service hostage for minor incidents.  Yes, he got it resolved, but only after some unnecessary effort.  http://jeffreifman.com/2014/06/04/yes-you-can-spend-750-in-international-data-roaming-in-one-minute/


My Verizon Wireless phone threw up a prompt to turn on International Roaming Data while I was on vacation a couple weeks ago... in North Carolina.  Is there something about geography that I don't understand?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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willchen wrote:

So JefferMC , AT&T is cheaper in your Market when compared to Charter, but robertlabrie has Comcast as an option.  In most markets with Comcast, they offer faster speeds and frequently better deals.  It's as if AT&T just gave up.  Did AT&T sign a non-compete?  They're both equally bad in customer service, which is what makes people switch, but many don't.

 

Prior to these locked in Broadband offerings, we only had modem based ISPs, and there was much more competition back then with much cheaper prices and much better customer service, because you had real choices.  We need to open up the market again to get the lower pricing.  Duopolies do not help consumers.

 

Limited markets create the types of situations where AT&T will attempt to hold your service hostage for minor incidents.  Yes, he got it resolved, but only after some unnecessary effort.  http://jeffreifman.com/2014/06/04/yes-you-can-spend-750-in-international-data-roaming-in-one-minute/


In DFW we have Charter, TWC, Direct, Dish, Grande, Suddenlink.  AT&T has by far the most tv channels.  I've had TWC internet and it's not all it's advertised.  My 12Mb service is more than enough for our family of 3 and we have no problems downloading anything or watching Netflix, Amazon Prime etc via Roku.  While my internet is slower, reading the reviews of the other service providers, I'm not missing anything.  Grande has 100Mb service available, but they pair it with a wireless G router, which is only 54Mb so you are wasting 1/2 the available download speed.  I have wireless N now with my NVG589.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

willchen wrote:

So JefferMC , AT&T is cheaper in your Market when compared to Charter, but robertlabrie has Comcast as an option.  In most markets with Comcast, they offer faster speeds and frequently better deals.  It's as if AT&T just gave up.  Did AT&T sign a non-compete?  They're both equally bad in customer service, which is what makes people switch, but many don't.

 

Prior to these locked in Broadband offerings, we only had modem based ISPs, and there was much more competition back then with much cheaper prices and much better customer service, because you had real choices.  We need to open up the market again to get the lower pricing.  Duopolies do not help consumers.

 

Limited markets create the types of situations where AT&T will attempt to hold your service hostage for minor incidents.  Yes, he got it resolved, but only after some unnecessary effort.  http://jeffreifman.com/2014/06/04/yes-you-can-spend-750-in-international-data-roaming-in-one-minute/


In DFW we have Charter, TWC, Direct, Dish, Grande, Suddenlink.  AT&T has by far the most tv channels.  I've had TWC internet and it's not all it's advertised.  My 12Mb service is more than enough for our family of 3 and we have no problems downloading anything or watching Netflix, Amazon Prime etc via Roku.  While my internet is slower, reading the reviews of the other service providers, I'm not missing anything.  Grande has 100Mb service available, but they pair it with a wireless G router, which is only 54Mb so you are wasting 1/2 the available download speed.  I have wireless N now with my NVG589.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

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oufanindallas wrote:

Grande has 100Mb service available, but they pair it with a wireless G router, which is only 54Mb so you are wasting 1/2 the available download speed.  I have wireless N now with my NVG589.


54 Mbps is theoretical.  You really only get about 21 Mbps from 802.11g.  But you can nearly always connect the wireless access point of your choice with any provider.

 


oufanindallas wrote:

Grande has 100Mb service available, but they pair it with a wireless G router, which is only 54Mb so you are wasting 1/2 the available download speed.  I have wireless N now with my NVG589.


54 Mbps is theoretical.  You really only get about 21 Mbps from 802.11g.  But you can nearly always connect the wireless access point of your choice with any provider.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Trapped, frustrated, and ultimately defeated

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Jun 9, 2014 5:33:33 PM
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JefferMC wrote:

oufanindallas wrote:

Grande has 100Mb service available, but they pair it with a wireless G router, which is only 54Mb so you are wasting 1/2 the available download speed.  I have wireless N now with my NVG589.


54 Mbps is theoretical.  You really only get about 21 Mbps from 802.11g.  But you can nearly always connect the wireless access point of your choice with any provider.

 


But that would be money I would have to spend to do so, so it would end up costing me more.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

JefferMC wrote:

oufanindallas wrote:

Grande has 100Mb service available, but they pair it with a wireless G router, which is only 54Mb so you are wasting 1/2 the available download speed.  I have wireless N now with my NVG589.


54 Mbps is theoretical.  You really only get about 21 Mbps from 802.11g.  But you can nearly always connect the wireless access point of your choice with any provider.

 


But that would be money I would have to spend to do so, so it would end up costing me more.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Re: Trapped, frustrated, and ultimately defeated

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Jun 9, 2014 6:10:00 PM
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True, but the WiFi functionality in these gateways is marginal. I'd really rather have a device that has to compete with others for my money rather than something thrown in "for free" and worth every penny.  Also noting the speed at which WiFi technology gets in these gateways in the field, I can get the technology I'm willing to pay for.

 

Of course, you're also getting the technology you're willing to pay for. How's your 5.0 GHz band working out for you, OU?  Smiley Wink

 

 

True, but the WiFi functionality in these gateways is marginal. I'd really rather have a device that has to compete with others for my money rather than something thrown in "for free" and worth every penny.  Also noting the speed at which WiFi technology gets in these gateways in the field, I can get the technology I'm willing to pay for.

 

Of course, you're also getting the technology you're willing to pay for. How's your 5.0 GHz band working out for you, OU?  Smiley Wink

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Trapped, frustrated, and ultimately defeated

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@JefferMC 

 

Since it was installed, it's been nothing but rock solid and I'm getting 11.5 - 13 download, consistantly. I'm lucky in that there are no houses close enough to bleed over and disrupt my signal.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

@JefferMC 

 

Since it was installed, it's been nothing but rock solid and I'm getting 11.5 - 13 download, consistantly. I'm lucky in that there are no houses close enough to bleed over and disrupt my signal.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Re: Trapped, frustrated, and ultimately defeated

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Jun 12, 2014 12:16:20 PM
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Lucky you for having so many options...  Your DFW politicians didn't cave in and sign exclusive non-competes.  That's why you have better service.  That's not the case for many US cities.  So basically, your anecdotes about great AT&T service does not apply to the majority of the nation.

 

Download speeds of 12 Mbps is not an issue.  I was on 3 Mbps and I could watch videos too, it's just that the streams are more compressed and lose some quality and most people don't notice the loss.  It's why MPEGs are so highly compressed and lossy.  Since I use it for work as well, I need the upload stream to be faster.  It would be nice if I had at least 4-6 Mbps upload with my 12 Mbps down.  I could better work at home with a much faster internet.  We're too far behind in home internet speeds for a top tier country.  And AT&T is rather inefficient and slow at rolling out a competitive network unless there is real competition.

 


oufanindallas wrote:

willchen wrote:

So JefferMC , AT&T is cheaper in your Market when compared to Charter, but robertlabrie has Comcast as an option.  In most markets with Comcast, they offer faster speeds and frequently better deals.  It's as if AT&T just gave up.  Did AT&T sign a non-compete?  They're both equally bad in customer service, which is what makes people switch, but many don't.

 

Prior to these locked in Broadband offerings, we only had modem based ISPs, and there was much more competition back then with much cheaper prices and much better customer service, because you had real choices.  We need to open up the market again to get the lower pricing.  Duopolies do not help consumers.

 

Limited markets create the types of situations where AT&T will attempt to hold your service hostage for minor incidents.  Yes, he got it resolved, but only after some unnecessary effort.  http://jeffreifman.com/2014/06/04/yes-you-can-spend-750-in-international-data-roaming-in-one-minute/


In DFW we have Charter, TWC, Direct, Dish, Grande, Suddenlink.  AT&T has by far the most tv channels.  I've had TWC internet and it's not all it's advertised.  My 12Mb service is more than enough for our family of 3 and we have no problems downloading anything or watching Netflix, Amazon Prime etc via Roku.  While my internet is slower, reading the reviews of the other service providers, I'm not missing anything.  Grande has 100Mb service available, but they pair it with a wireless G router, which is only 54Mb so you are wasting 1/2 the available download speed.  I have wireless N now with my NVG589.


 

Lucky you for having so many options...  Your DFW politicians didn't cave in and sign exclusive non-competes.  That's why you have better service.  That's not the case for many US cities.  So basically, your anecdotes about great AT&T service does not apply to the majority of the nation.

 

Download speeds of 12 Mbps is not an issue.  I was on 3 Mbps and I could watch videos too, it's just that the streams are more compressed and lose some quality and most people don't notice the loss.  It's why MPEGs are so highly compressed and lossy.  Since I use it for work as well, I need the upload stream to be faster.  It would be nice if I had at least 4-6 Mbps upload with my 12 Mbps down.  I could better work at home with a much faster internet.  We're too far behind in home internet speeds for a top tier country.  And AT&T is rather inefficient and slow at rolling out a competitive network unless there is real competition.

 


oufanindallas wrote:

willchen wrote:

So JefferMC , AT&T is cheaper in your Market when compared to Charter, but robertlabrie has Comcast as an option.  In most markets with Comcast, they offer faster speeds and frequently better deals.  It's as if AT&T just gave up.  Did AT&T sign a non-compete?  They're both equally bad in customer service, which is what makes people switch, but many don't.

 

Prior to these locked in Broadband offerings, we only had modem based ISPs, and there was much more competition back then with much cheaper prices and much better customer service, because you had real choices.  We need to open up the market again to get the lower pricing.  Duopolies do not help consumers.

 

Limited markets create the types of situations where AT&T will attempt to hold your service hostage for minor incidents.  Yes, he got it resolved, but only after some unnecessary effort.  http://jeffreifman.com/2014/06/04/yes-you-can-spend-750-in-international-data-roaming-in-one-minute/


In DFW we have Charter, TWC, Direct, Dish, Grande, Suddenlink.  AT&T has by far the most tv channels.  I've had TWC internet and it's not all it's advertised.  My 12Mb service is more than enough for our family of 3 and we have no problems downloading anything or watching Netflix, Amazon Prime etc via Roku.  While my internet is slower, reading the reviews of the other service providers, I'm not missing anything.  Grande has 100Mb service available, but they pair it with a wireless G router, which is only 54Mb so you are wasting 1/2 the available download speed.  I have wireless N now with my NVG589.


 

Re: Trapped, frustrated, and ultimately defeated

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Jun 14, 2014 12:45:36 PM
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Teacher

It pays to do your research before you start a new service to see your options. For instance if U-Verse works better over CAT 5 then you may figure its worth upgrading to CAT 5. At our home we have our entire home wired under CAT 5 for our UVerse and it works great.

 

We have had UVerse since 2008 and went to Satellite for sometime for our TV but then they increased the price and wanted to charge us more for a DVR so we went back to U-Verse for TV and now we have Internet Phone and TV and enjoy the service.

 

We have only had one tech call to setup the service in 2008 and another in 2010 when we wanted VOIP and to get our DVR and STB to restart UVerse.  Other than that all has been well except for a DVR failure but that was easily fixed by them sending us a new upgraded one via next day air.

 

I guess your mileage may vary depending on how close you are to the VRAD. We happen to be a 2 minute walk away from the VRAD and I walk by it often(and do see ATT Techs working there) and I spoke with a tech who said people with Comcast were switching to UVerse after many issues with down time etc. He went on to say their technology is being upgraded and will see more internet packages available. 

 

If your happy with your current setup then  I suggest you stick with it but if you do decide to switch then weigh out the cost benefit and what you will gain.

 

Good luckl

It pays to do your research before you start a new service to see your options. For instance if U-Verse works better over CAT 5 then you may figure its worth upgrading to CAT 5. At our home we have our entire home wired under CAT 5 for our UVerse and it works great.

 

We have had UVerse since 2008 and went to Satellite for sometime for our TV but then they increased the price and wanted to charge us more for a DVR so we went back to U-Verse for TV and now we have Internet Phone and TV and enjoy the service.

 

We have only had one tech call to setup the service in 2008 and another in 2010 when we wanted VOIP and to get our DVR and STB to restart UVerse.  Other than that all has been well except for a DVR failure but that was easily fixed by them sending us a new upgraded one via next day air.

 

I guess your mileage may vary depending on how close you are to the VRAD. We happen to be a 2 minute walk away from the VRAD and I walk by it often(and do see ATT Techs working there) and I spoke with a tech who said people with Comcast were switching to UVerse after many issues with down time etc. He went on to say their technology is being upgraded and will see more internet packages available. 

 

If your happy with your current setup then  I suggest you stick with it but if you do decide to switch then weigh out the cost benefit and what you will gain.

 

Good luckl

Re: Trapped, frustrated, and ultimately defeated

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I have literally encountered EVERY SINGLE issue that u listed plus MANY more! They are stealing from their customers! Plain and simple! They lie and deceive! I'm beyond frustrated! In fact due to my high anxiety, and after two plus days on and off the phone with their illiterate CSR's have gotten no where! I was finally so stressed out due to the rudeness the transferring of calls having to explain my situation 10 times over the language barrier so they could not understand me that I literally got sick to my stomach and threw up.
We just paid $322.17 to have our Service restored, which by the way, I should not of been turned off in the first place. And that does not include any reconnect fees. Also, we just went back to them at August 28 and we have paid them $150 plus I've had some credits and adjustments because they of course as usual, put us into a wrong plan for our bundled U-verse package. Nonetheless, Anisur and justice before our bill slowly but surely has creeped up when we were promised 127 a month plus tax and is now over 230 some dollars a month and after all of that time and stress we were not in any better of a standing than before we called.
HIGHLY DISAPPOINTED AND DISCOURAGED IN MICHIGAN!!!
I have literally encountered EVERY SINGLE issue that u listed plus MANY more! They are stealing from their customers! Plain and simple! They lie and deceive! I'm beyond frustrated! In fact due to my high anxiety, and after two plus days on and off the phone with their illiterate CSR's have gotten no where! I was finally so stressed out due to the rudeness the transferring of calls having to explain my situation 10 times over the language barrier so they could not understand me that I literally got sick to my stomach and threw up.
We just paid $322.17 to have our Service restored, which by the way, I should not of been turned off in the first place. And that does not include any reconnect fees. Also, we just went back to them at August 28 and we have paid them $150 plus I've had some credits and adjustments because they of course as usual, put us into a wrong plan for our bundled U-verse package. Nonetheless, Anisur and justice before our bill slowly but surely has creeped up when we were promised 127 a month plus tax and is now over 230 some dollars a month and after all of that time and stress we were not in any better of a standing than before we called.
HIGHLY DISAPPOINTED AND DISCOURAGED IN MICHIGAN!!!

Re: Trapped, frustrated, and ultimately defeated

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