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Posted Feb 20, 2014
4:53:08 PM
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Signed a 1-year contract and then AT&T raised price

I was going to cancel my service in December last year, but when I called to cancel, AT&T offered U200 for a certain rate for 12 months in exchange for me signing a contract for one-year.  So I agreed to keep AT&T U-Verse for 1 year and pay that set price.

 

Subsequent to our agreement, AT&T raised the bill by ~$4 in February (yes, the notification was in the December bill but that bill was generated after I entered into the one-year contract).

 

I had an online chat with customer care and I was told that it is AT&T's policy to apply the rate increase even to customers who are under a contract.  I sent a private message this past weekend but I have yet to hear back.

 

It is absurd that AT&T thinks this is okay:

 

1) If I cancel the service before December this year, I have to pay a penalty.

2) Yet AT&T can raise the rate at any time without my consent.

3) If I don't like the rate increase, I can cancel the service but I still have to pay the penalty.

 

Is anyone else having this same issue (i.e., those who have to pay a penalty if they were to cancel within the contract period, similar to how cell phone contracts work)?  Please share your experience here.  Thanks.

I was going to cancel my service in December last year, but when I called to cancel, AT&T offered U200 for a certain rate for 12 months in exchange for me signing a contract for one-year.  So I agreed to keep AT&T U-Verse for 1 year and pay that set price.

 

Subsequent to our agreement, AT&T raised the bill by ~$4 in February (yes, the notification was in the December bill but that bill was generated after I entered into the one-year contract).

 

I had an online chat with customer care and I was told that it is AT&T's policy to apply the rate increase even to customers who are under a contract.  I sent a private message this past weekend but I have yet to hear back.

 

It is absurd that AT&T thinks this is okay:

 

1) If I cancel the service before December this year, I have to pay a penalty.

2) Yet AT&T can raise the rate at any time without my consent.

3) If I don't like the rate increase, I can cancel the service but I still have to pay the penalty.

 

Is anyone else having this same issue (i.e., those who have to pay a penalty if they were to cancel within the contract period, similar to how cell phone contracts work)?  Please share your experience here.  Thanks.

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Mar 16, 2014 8:25:56 PM
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http://www.att.com/u-verse/explore/offer-details.jsp
" Promotional pricing applies to service rates only and excludes taxes, equipment fees, and other charges including a $49 service activation fee, city video cost recovery fees, where applicable, and a Broadcast TV surcharge."

http://www.att.com/u-verse/att-terms-of-service.jsp
" Agreement to Pay. You agree to pay all fees and charges for the Services associated with your AT&T Account, including recurring and nonrecurring charges, taxes, fees, surcharges, and assessments applicable to the Services, associated equipment, installation and maintenance, and including all usage and other charges associated with your account. In order to provide you with the Services, AT&T may pay taxes, fees, and surcharges to municipalities and other governmental entities, which AT&T may pass on to you."

Based on rate notification back in November and December, plus website updates.
Effective January 26, 2014 certain FEES increased.
If have IP TV services each receiver FEE increased $1 from $7 to $8.
If have IP TV services, most markets the the local broadcast FEE increased $1 from $1.99 to $2.99 I
If have leased RG (non grandfathered) HSIA FEE increased $1 from $6 to $7.
If have leased RG (grandfathered) the HSIA FEE increased $2 from $2 to $4.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Signed a 1-year contract and then AT&T raised price

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Mar 19, 2014 7:55:59 AM
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Hello @chrism1367 ,

 

As stated in your service agreement, fixed rates and promotions apply only to your service plan. Fees, surcharges, etc. are subject to change. 

 

We apologize that John did not direct you to the service agreement during your chat session.  Your frustration is understandable.

 

Thanks for your post.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Hello @chrism1367 ,

 

As stated in your service agreement, fixed rates and promotions apply only to your service plan. Fees, surcharges, etc. are subject to change. 

 

We apologize that John did not direct you to the service agreement during your chat session.  Your frustration is understandable.

 

Thanks for your post.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: In contract and raising rates

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Mar 19, 2014 11:28:49 AM
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The issue is more about what the sales reps promise--not what the small print says.

 

If a rep puts in writing that the price is fixed for a year, then it should be. People expect to be told the truth and expect companies to honor their written promises. Telling a customer afterwards what the small print says does not address the real issue of agents of AT&T lying to its customers, and reprimanding the rep doesn't solve the customer's problem. 

The issue is more about what the sales reps promise--not what the small print says.

 

If a rep puts in writing that the price is fixed for a year, then it should be. People expect to be told the truth and expect companies to honor their written promises. Telling a customer afterwards what the small print says does not address the real issue of agents of AT&T lying to its customers, and reprimanding the rep doesn't solve the customer's problem. 

Re: In contract and raising rates

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Mar 20, 2014 5:17:25 PM
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My price went up last month and I called. I have a locked in price for one year and they increased it. This month it is $22.00 more and it say's I changed my plan last month. Person on phone must of, I didn't. Show me where it say's you can change the price at will and I can't leave. I have had the same phone number for over 50 years and all of a sudden have nothing but problems with you. Never been with another company but it is time.

My price went up last month and I called. I have a locked in price for one year and they increased it. This month it is $22.00 more and it say's I changed my plan last month. Person on phone must of, I didn't. Show me where it say's you can change the price at will and I can't leave. I have had the same phone number for over 50 years and all of a sudden have nothing but problems with you. Never been with another company but it is time.

Re: In contract and raising rates

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Mar 22, 2014 8:43:35 AM
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Never missed a payment or had a late payment. Increased my bill from $155 to $235 a month. Basically told me new corporate stance was to quit giving discounts to long time customers. SO--waiting on Suddenlink to change over. My goal is to never pay AT&T one penny ever again.
Never missed a payment or had a late payment. Increased my bill from $155 to $235 a month. Basically told me new corporate stance was to quit giving discounts to long time customers. SO--waiting on Suddenlink to change over. My goal is to never pay AT&T one penny ever again.

Re: In contract and raising rates

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Mar 22, 2014 8:50:43 AM
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To me-they agreed to a price on renewal and quickly told me the penalty if I broke the contract. After 4 calls--I have been told 4 different prices that they say they agreed to on contract. Therefore-I believe I never had a contract. Watch AT&T in the future start hurting for business. I tell my neighborhood; friends; social media to be aware of AT&T fraud.
To me-they agreed to a price on renewal and quickly told me the penalty if I broke the contract. After 4 calls--I have been told 4 different prices that they say they agreed to on contract. Therefore-I believe I never had a contract. Watch AT&T in the future start hurting for business. I tell my neighborhood; friends; social media to be aware of AT&T fraud.

Re: In contract and raising rates

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Mar 22, 2014 8:54:51 AM
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And then they keep calling me wanting me to switch from Sprint to AT&T ON MY CELL PHONE BUSINESS. I die laughing. Sprint has never screwed me. AT&T screws me every month. Last company on earth to get my cell phone business is AT&T.
And then they keep calling me wanting me to switch from Sprint to AT&T ON MY CELL PHONE BUSINESS. I die laughing. Sprint has never screwed me. AT&T screws me every month. Last company on earth to get my cell phone business is AT&T.

Re: In contract and raising rates

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Mar 23, 2014 8:53:58 AM
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Edited by dydxlnx on Mar 23, 2014 at 8:55:08 AM

I find it amusing how quickly the ATT employees on this website simply quote the fine print rather than acknowledge the deception of their agents. If you promise a customer something, you should live up to that promise. All this talk about promotions and fees is simply smoke and mirrors to hide that the real problem--sales reps promise a fixed price for a year, then the base price changes after a couple of months. Not the fees or taxes, but the base price.

 

Then they act like we should have known. Well, we do now.

I find it amusing how quickly the ATT employees on this website simply quote the fine print rather than acknowledge the deception of their agents. If you promise a customer something, you should live up to that promise. All this talk about promotions and fees is simply smoke and mirrors to hide that the real problem--sales reps promise a fixed price for a year, then the base price changes after a couple of months. Not the fees or taxes, but the base price.

 

Then they act like we should have known. Well, we do now.

Re: In contract and raising rates

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Mar 23, 2014 9:23:37 AM
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Three things you need to look at:  PLAN amounts, FEE amounts and TAX amounts.

 

If your PLAN rate increases then yes, you need to call CS and get a credit for the amount.  You would know that by comparing the amount(s) on your last few bills.

 

If it's the FEES & TAXES that increase, those are exempt from any promised long term PLAN rate amounts.

Three things you need to look at:  PLAN amounts, FEE amounts and TAX amounts.

 

If your PLAN rate increases then yes, you need to call CS and get a credit for the amount.  You would know that by comparing the amount(s) on your last few bills.

 

If it's the FEES & TAXES that increase, those are exempt from any promised long term PLAN rate amounts.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: In contract and raising rates

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Mar 24, 2014 6:11:48 PM
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Edited by dydxlnx on Mar 24, 2014 at 6:12:15 PM

Skeeter, it was my plan that increased within two months. I complained here, but no one responded. Do you think it was simply because I included it in my previous complaint? Should I have opened a new one?

 

Skeeter, it was my plan that increased within two months. I complained here, but no one responded. Do you think it was simply because I included it in my previous complaint? Should I have opened a new one?

 

Re: In contract and raising rates

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Mar 26, 2014 11:19:33 AM
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I thought I was the only person this has happened to. My bill was stated to me to be 105/month for 12 months.. the first month I had an issue so they deducted me to 77 bucks. that was fine.  Next month. I saw 100.36 charge. also fine.  the next month, 134 and change. Ever since I've had uverse every month my bill is different in price. it's very irritating. it almost makes me want to cut it completely. I called to complain and they gave me a $200 credit.  On top of this I was promised a $200 gift card for keeping the servie when I moved into my new house.  I can't stand the inconsistency. It's irritating.

I thought I was the only person this has happened to. My bill was stated to me to be 105/month for 12 months.. the first month I had an issue so they deducted me to 77 bucks. that was fine.  Next month. I saw 100.36 charge. also fine.  the next month, 134 and change. Ever since I've had uverse every month my bill is different in price. it's very irritating. it almost makes me want to cut it completely. I called to complain and they gave me a $200 credit.  On top of this I was promised a $200 gift card for keeping the servie when I moved into my new house.  I can't stand the inconsistency. It's irritating.

Re: In contract and raising rates

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Mar 26, 2014 11:27:51 AM
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I signed up in late November 2013 for a U-Verse package with a fixed "total monthly reoccurring charge" listed for a "promo length term" of 24 months.  By February 2014, they increased the monthly charge.  They are now saying that my agreement did not cover the receiver charges, so they can increase the monthly charge for the receivers whenever they want.  There is nothing in the agreement I signed to that effect - it clearly states the total monthly reoccurring charges and the promo length period without any proviso for the charge increasing.  But they increased the charges 2 months into the contract without any change in my services.  That is deceptive, plain and simple.

I signed up in late November 2013 for a U-Verse package with a fixed "total monthly reoccurring charge" listed for a "promo length term" of 24 months.  By February 2014, they increased the monthly charge.  They are now saying that my agreement did not cover the receiver charges, so they can increase the monthly charge for the receivers whenever they want.  There is nothing in the agreement I signed to that effect - it clearly states the total monthly reoccurring charges and the promo length period without any proviso for the charge increasing.  But they increased the charges 2 months into the contract without any change in my services.  That is deceptive, plain and simple.

not honoring contract price

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Mar 26, 2014 11:33:13 AM
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You were given a discount on the package price, fees and taxes are not included in this promo price.  Every February prices go up, regardless of whether you are in a promo price or not.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

You were given a discount on the package price, fees and taxes are not included in this promo price.  Every February prices go up, regardless of whether you are in a promo price or not.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: not honoring contract price

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Mar 26, 2014 11:38:18 AM
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It is, indeed. You will soon get a response stating the ATT policy that the promo price applies only to the basic rate--not to equipment--and that you should have known that.

My basic cost went up, not equipment rental, since I am not renting equipment, but that doesn't matter to them.

Good luck on getting any satisfation.

 

It is, indeed. You will soon get a response stating the ATT policy that the promo price applies only to the basic rate--not to equipment--and that you should have known that.

My basic cost went up, not equipment rental, since I am not renting equipment, but that doesn't matter to them.

Good luck on getting any satisfation.

 

Re: not honoring contract price

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Mar 26, 2014 11:40:58 AM
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oufanindallas wrote:

You were given a discount on the package price, fees and taxes are not included in this promo price.  Every February prices go up, regardless of whether you are in a promo price or not.


And here it is, the explanation that despite the fact that we are told--and sometimes get in writing--that the price is fixed for a year, it really isn't. We should have known.


oufanindallas wrote:

You were given a discount on the package price, fees and taxes are not included in this promo price.  Every February prices go up, regardless of whether you are in a promo price or not.


And here it is, the explanation that despite the fact that we are told--and sometimes get in writing--that the price is fixed for a year, it really isn't. We should have known.

Re: not honoring contract price

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Mar 26, 2014 1:52:01 PM
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dydxlnx wrote:

oufanindallas wrote:

You were given a discount on the package price, fees and taxes are not included in this promo price.  Every February prices go up, regardless of whether you are in a promo price or not.


And here it is, the explanation that despite the fact that we are told--and sometimes get in writing--that the price is fixed for a year, it really isn't. We should have known.


If you have it in wrting and you look under the terms you will see that fees are not covered.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

dydxlnx wrote:

oufanindallas wrote:

You were given a discount on the package price, fees and taxes are not included in this promo price.  Every February prices go up, regardless of whether you are in a promo price or not.


And here it is, the explanation that despite the fact that we are told--and sometimes get in writing--that the price is fixed for a year, it really isn't. We should have known.


If you have it in wrting and you look under the terms you will see that fees are not covered.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: not honoring contract price

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Mar 27, 2014 8:12:45 AM
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Edited by dydxlnx on Mar 27, 2014 at 8:14:07 AM

 

oufanindallas wrote:

dydxlnx wrote:

oufanindallas wrote:

You were given a discount on the package price, fees and taxes are not included in this promo price.  Every February prices go up, regardless of whether you are in a promo price or not.


And here it is, the explanation that despite the fact that we are told--and sometimes get in writing--that the price is fixed for a year, it really isn't. We should have known.


If you have it in wrting and you look under the terms you will see that fees are not covered.


If we have the conversation with the sales rep in writing (a la copy of the transcript) it doesn't mention anything about fees. The issue is not what the small print says, but what the sales rep promises. We ask for a price, including fees. We are told a price. We ask how long the price is good for. We are told a year. 

 

We are NOT told a year unless the fees change. We are NOT told a year unless it goes up every February. We ARE told it is fixed for a year. Quoting the fine print is just legally lying to customers, but it is still lying to them.

 

In my case it is not the fees that changed two months into the contract, but the basic service that went up 5$ per month. 


There are no fees involved. There is not rental involved. There are no taxes involved. It is the base price I was assured was good for a year that changed, and all we get is the statement that it does so every February, as though that fact makes it acceptable to mislead us. No one addresses the deceit of the practice of promising a price for a year--that everyone who works for ATT knows will change in February. No one addresses sales reps promising what they know is not true. All the ATT reps on this site do is tell us it is in the fine print or that it is an ATT practice, and therefore we should have known.  

 

oufanindallas wrote:

dydxlnx wrote:

oufanindallas wrote:

You were given a discount on the package price, fees and taxes are not included in this promo price.  Every February prices go up, regardless of whether you are in a promo price or not.


And here it is, the explanation that despite the fact that we are told--and sometimes get in writing--that the price is fixed for a year, it really isn't. We should have known.


If you have it in wrting and you look under the terms you will see that fees are not covered.


If we have the conversation with the sales rep in writing (a la copy of the transcript) it doesn't mention anything about fees. The issue is not what the small print says, but what the sales rep promises. We ask for a price, including fees. We are told a price. We ask how long the price is good for. We are told a year. 

 

We are NOT told a year unless the fees change. We are NOT told a year unless it goes up every February. We ARE told it is fixed for a year. Quoting the fine print is just legally lying to customers, but it is still lying to them.

 

In my case it is not the fees that changed two months into the contract, but the basic service that went up 5$ per month. 


There are no fees involved. There is not rental involved. There are no taxes involved. It is the base price I was assured was good for a year that changed, and all we get is the statement that it does so every February, as though that fact makes it acceptable to mislead us. No one addresses the deceit of the practice of promising a price for a year--that everyone who works for ATT knows will change in February. No one addresses sales reps promising what they know is not true. All the ATT reps on this site do is tell us it is in the fine print or that it is an ATT practice, and therefore we should have known.  

Re: not honoring contract price

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Mar 27, 2014 4:43:57 PM
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  They did me the same way. To add to that they moved my Due Date to the 1st of the Month with no Grace Period. I get paid on the 3rd of the Month.So now they can add a 8.00 late fee to my Increased Rate.Employee(s) be it in Person or on the Phone don't care or are Trained to say--->"There's Nothing I can do about it" all Day long.The word Agreement or Fixed means nothing at A T & T.

  They did me the same way. To add to that they moved my Due Date to the 1st of the Month with no Grace Period. I get paid on the 3rd of the Month.So now they can add a 8.00 late fee to my Increased Rate.Employee(s) be it in Person or on the Phone don't care or are Trained to say--->"There's Nothing I can do about it" all Day long.The word Agreement or Fixed means nothing at A T & T.

Re: Signed a 1-year contract and then AT&T raised price

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Mar 27, 2014 5:30:07 PM
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What is their Slogan?---->Rethink Possible.
What is their Slogan?---->Rethink Possible.

Re: Renewal contract still open to price increase

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Mar 29, 2014 7:38:40 PM
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dydxlnx wrote:

Then what is your reply to the base price changing after two months? Not the taxes or fees or rental, but the base price?


My reply is that I am not privy to your communications and/or agreements with AT&T and what you or they agreed to.  If I were offered "a discount of $xx.xx/month," then changing the base rate would not be an issue for me.  If I were offered "a discount of $xx.xx/month, which brings the current price down to $yy.yy," that's probably the same bag.  If I were offered "a fixed rate of $xxx.xx/month," and I have good documentation, then I'd be bringing it up with customer care for some sort of adjustment.  


dydxlnx wrote:

Then what is your reply to the base price changing after two months? Not the taxes or fees or rental, but the base price?


My reply is that I am not privy to your communications and/or agreements with AT&T and what you or they agreed to.  If I were offered "a discount of $xx.xx/month," then changing the base rate would not be an issue for me.  If I were offered "a discount of $xx.xx/month, which brings the current price down to $yy.yy," that's probably the same bag.  If I were offered "a fixed rate of $xxx.xx/month," and I have good documentation, then I'd be bringing it up with customer care for some sort of adjustment.  

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Hidden charge increase

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May 12, 2014 1:26:20 PM
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I too became dumb founded when I discovered that ATT and I agreed to a contract where the usual assumptions carry no weight.  For example, I agree to pay a certain amount for 12 months to the internet carrier thinking we have consciously agreed to a price.  However, ATT's small print and not mentioned at the retail level,  gives itself the right to change the agreed rate essentially at will and for any reason.  This is the worst of capitalistic excess, contrary to the purported "good carrier" image, and a call for further regulation, strengthened consumer protections and unravelling of the the monopolistic hold on low quality internet delivery.  Nor do I believe it is fair play to not permit free breaking of the contract when ATT decides to increase the initially agreed upon fee.  I received no communication from ATT as required under the contract in the small print of a reason for the increase in the fee.  The monthly statement simply showed a new rate with a new discount amount.  I am assuming the increase is because ATT has decided to raise the charge...and this simply because they can.

I too became dumb founded when I discovered that ATT and I agreed to a contract where the usual assumptions carry no weight.  For example, I agree to pay a certain amount for 12 months to the internet carrier thinking we have consciously agreed to a price.  However, ATT's small print and not mentioned at the retail level,  gives itself the right to change the agreed rate essentially at will and for any reason.  This is the worst of capitalistic excess, contrary to the purported "good carrier" image, and a call for further regulation, strengthened consumer protections and unravelling of the the monopolistic hold on low quality internet delivery.  Nor do I believe it is fair play to not permit free breaking of the contract when ATT decides to increase the initially agreed upon fee.  I received no communication from ATT as required under the contract in the small print of a reason for the increase in the fee.  The monthly statement simply showed a new rate with a new discount amount.  I am assuming the increase is because ATT has decided to raise the charge...and this simply because they can.

Re: Signed a 1-year contract and then AT&T raised price

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Aug 16, 2014 12:22:30 PM
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I'll start by apologizing because this is going to be a long post, and I don't know how to start a new paragraph on my phone. 😥 I see I'm among the many who feel taken by corporate double talk. I appreciate the terms and conditions of base rates explanation, but shouldn't that have come during the initial sales pitch for Uverse and bundle packages ATT? If it had, I believe more customers would've questioned whether or not to go with your service. It also seems advantageous to retain the customers you have AND add new ones. Promotional offers shouldn't have to be sought out, but automatically offered to those who have been faithful customers for decades. TWC didn't begin lowering their rates until Uverse became widely available. WE have other choices as well now with more on the horizon, remember that ATT. Some advice gleaned from years of dealing with other government and large corporate entities when your bill goes up one month after you're assured it's "locked in" for a year. 1) Never call customer retention, better known as disconnecting your service because that's the only time they'll negotiate, on weekends. Stick to normal 8-5 eastern Monday thru Friday. 2) Write down the date and time you called as well as the name of everyone you speak to during the call. Keep this information where you can find it
I'll start by apologizing because this is going to be a long post, and I don't know how to start a new paragraph on my phone. 😥 I see I'm among the many who feel taken by corporate double talk. I appreciate the terms and conditions of base rates explanation, but shouldn't that have come during the initial sales pitch for Uverse and bundle packages ATT? If it had, I believe more customers would've questioned whether or not to go with your service. It also seems advantageous to retain the customers you have AND add new ones. Promotional offers shouldn't have to be sought out, but automatically offered to those who have been faithful customers for decades. TWC didn't begin lowering their rates until Uverse became widely available. WE have other choices as well now with more on the horizon, remember that ATT. Some advice gleaned from years of dealing with other government and large corporate entities when your bill goes up one month after you're assured it's "locked in" for a year. 1) Never call customer retention, better known as disconnecting your service because that's the only time they'll negotiate, on weekends. Stick to normal 8-5 eastern Monday thru Friday. 2) Write down the date and time you called as well as the name of everyone you speak to during the call. Keep this information where you can find it

I'll start by apologizing because this is going to be a l...

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Aug 16, 2014 12:44:29 PM
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Not done, but it posted anyway. 4) If you don't get satisfaction from the first person, ask to speak to their manager. Keep doing this until you get your desired price. 5) Repeat back to the rep what you've agreed to in full. 6) Prepare to be on the phone a long time - most of it on hold as another "manager" is consulted for approval. I've got to run this same gauntlet Monday to get the atrocious $41/month internet rate ATT is trying to charge back down to a less than acceptable $23/month they agreed would last a year in June then went up in July. I have my non-ATT cell and a 2007 computer I don't use often. For $41, I should be able to send messages to the moon and back in a millisecond. I cannot. The only recourse customers have is to contact your Attorney General. And, since this is an election year, give your member of Congress a call. Then try your Senators, preferably one who is running. It would be a good idea for those running ATT to remember why Ma Bell was split apart. If you take advantage of enough people, you'll see those profits (and your bonus checks) to your competitors. Sadly, this will ultimately lead to a loss of thousands of jobs. Are FAIR and HONEST business practices too much to ask ATT?
Not done, but it posted anyway. 4) If you don't get satisfaction from the first person, ask to speak to their manager. Keep doing this until you get your desired price. 5) Repeat back to the rep what you've agreed to in full. 6) Prepare to be on the phone a long time - most of it on hold as another "manager" is consulted for approval. I've got to run this same gauntlet Monday to get the atrocious $41/month internet rate ATT is trying to charge back down to a less than acceptable $23/month they agreed would last a year in June then went up in July. I have my non-ATT cell and a 2007 computer I don't use often. For $41, I should be able to send messages to the moon and back in a millisecond. I cannot. The only recourse customers have is to contact your Attorney General. And, since this is an election year, give your member of Congress a call. Then try your Senators, preferably one who is running. It would be a good idea for those running ATT to remember why Ma Bell was split apart. If you take advantage of enough people, you'll see those profits (and your bonus checks) to your competitors. Sadly, this will ultimately lead to a loss of thousands of jobs. Are FAIR and HONEST business practices too much to ask ATT?

Not done, but it posted anyway. 4) If you don't get satis...

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Aug 24, 2014 11:02:49 PM
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We are paying more every month than orginally told but also the representative told us that we would be getting 3 gift cards, 

1. $200. for bundling

2. $150. because we were existing customers

3. $50. because I also had a cell phone

 

No one had ever heard of this after we signed up we got the $200. card but the other 2 were non-existance in the company. No one seemed to care either. When I ask to speak with a supervisor they would have to call me back and they must have been really busy because that has been about 5 months ago and I haven't heard from her since. And the representative gave me her cell # but when I called her she was going to check on it and call me back, haven't heard from her either. I think that the company might have gotten to big for their britches and needs to be taken down a notch or two.

We are paying more every month than orginally told but also the representative told us that we would be getting 3 gift cards, 

1. $200. for bundling

2. $150. because we were existing customers

3. $50. because I also had a cell phone

 

No one had ever heard of this after we signed up we got the $200. card but the other 2 were non-existance in the company. No one seemed to care either. When I ask to speak with a supervisor they would have to call me back and they must have been really busy because that has been about 5 months ago and I haven't heard from her since. And the representative gave me her cell # but when I called her she was going to check on it and call me back, haven't heard from her either. I think that the company might have gotten to big for their britches and needs to be taken down a notch or two.

Re: Signed a 1-year contract and then AT&T raised price

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Sep 25, 2014 6:26:02 AM
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BE very, very careful when dealing with at&t they are very crafty and very tricky.

I know from personal experience of about 25 yrs.

BE very, very careful when dealing with at&t they are very crafty and very tricky.

I know from personal experience of about 25 yrs.

Re: Renewal contract still open to price increase

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Sep 25, 2014 6:58:22 AM
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Do you know when your contract expired?

If you signed a 1 year contract, they cannot raise the price until your contract expires, or you do an upgrade. A contract is a contract, and it's the law.

Do you know when your contract expired?

If you signed a 1 year contract, they cannot raise the price until your contract expires, or you do an upgrade. A contract is a contract, and it's the law.

Re: Signed a 1-year contract and then AT&T raised price

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Sep 25, 2014 11:43:34 AM
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gaylemk1 wrote:

Do you know when your contract expired?

If you signed a 1 year contract, they cannot raise the price until your contract expires, or you do an upgrade. A contract is a contract, and it's the law.


Or what AT&T offers isn't a set price, but a discount from the base price. The dicount remains the same but the base price is raised. You're still getting the same discount, but the overall cost is going to go up.

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Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.

gaylemk1 wrote:

Do you know when your contract expired?

If you signed a 1 year contract, they cannot raise the price until your contract expires, or you do an upgrade. A contract is a contract, and it's the law.


Or what AT&T offers isn't a set price, but a discount from the base price. The dicount remains the same but the base price is raised. You're still getting the same discount, but the overall cost is going to go up.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Signed a 1-year contract and then AT&T raised price

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Oct 6, 2014 6:33:29 PM
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I had a similar experience, was promised services for a set total amount per month, then charged 30% over that amount.  A couple of chats succeeded in lowering the bill for each month but the next month it was up there again. I also called the 800 number and never received the phone call they promised nor the rate reduction on my account.  Talked to a customer service manager who basically said "Too bad. The sales rep lied. Can't help you." - Then he wanted to lock me into a 12 month contract which I had the good sense to decline.  I'm complaining to the BBB, Consumer Protection Agency and will find a different provider. I have been a loyal AT&T customer for many years but can no longer patronize a business who treats their customers like dirt.

I had a similar experience, was promised services for a set total amount per month, then charged 30% over that amount.  A couple of chats succeeded in lowering the bill for each month but the next month it was up there again. I also called the 800 number and never received the phone call they promised nor the rate reduction on my account.  Talked to a customer service manager who basically said "Too bad. The sales rep lied. Can't help you." - Then he wanted to lock me into a 12 month contract which I had the good sense to decline.  I'm complaining to the BBB, Consumer Protection Agency and will find a different provider. I have been a loyal AT&T customer for many years but can no longer patronize a business who treats their customers like dirt.

Re: In contract and raising rates

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Oct 20, 2014 4:32:58 PM
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I think it is interesting that the response on this post is one that does not resolve the issues with the customer at all. The fees that they charged me within the "first three months" were hidden fees and I am very angy, getting a $313.00 bill for one month. Are they crazy? I guess their company doesn't care that there are other cable companies to choose from out there. I hope that none of the people on this site who have had similar problems with this company put up with it. As for me, they can get there crap out off my house. I have had better luck in the past with Time Warner. I am angry with First Energy who after I signed up with them, transferred me over to an ATT representative who hard sold me to go with them and not another company. Boy, am I sorry I did. I told them if they did not wave the fee, they could come and get their equipment. The girl on the phone transferred me over to the person who was supposed to cancel my service, and wouldn't you know, the line was cut off at exactly 7:00 p.m. because that is when the office closes after I was on the phone for an hour. I am contacting the better business bureau, and every day, I will find a post like this one to tell my story. I am committing to a month of it every single day!!!! I am a customer, and by God, I am going to be treated with respect when I am paying for the lively hood of those snot nosed executives at the top!
I think it is interesting that the response on this post is one that does not resolve the issues with the customer at all. The fees that they charged me within the "first three months" were hidden fees and I am very angy, getting a $313.00 bill for one month. Are they crazy? I guess their company doesn't care that there are other cable companies to choose from out there. I hope that none of the people on this site who have had similar problems with this company put up with it. As for me, they can get there crap out off my house. I have had better luck in the past with Time Warner. I am angry with First Energy who after I signed up with them, transferred me over to an ATT representative who hard sold me to go with them and not another company. Boy, am I sorry I did. I told them if they did not wave the fee, they could come and get their equipment. The girl on the phone transferred me over to the person who was supposed to cancel my service, and wouldn't you know, the line was cut off at exactly 7:00 p.m. because that is when the office closes after I was on the phone for an hour. I am contacting the better business bureau, and every day, I will find a post like this one to tell my story. I am committing to a month of it every single day!!!! I am a customer, and by God, I am going to be treated with respect when I am paying for the lively hood of those snot nosed executives at the top!

Re: Renewal contract still open to price increase

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Nov 20, 2014 4:41:26 PM
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 Nope I quit. Took everything to the UP place the next day and paid the breaking contract charges and told them they should pay me for tying up my plugs and using my electricity for their boxes.  Had them all my life and the same phone number for 53 years. There was a man beside me at the UPS office doing the same thing as me. They must be losing business. They deserve it.

 Nope I quit. Took everything to the UP place the next day and paid the breaking contract charges and told them they should pay me for tying up my plugs and using my electricity for their boxes.  Had them all my life and the same phone number for 53 years. There was a man beside me at the UPS office doing the same thing as me. They must be losing business. They deserve it.

Re: Renewal contract still open to price increase

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Feb 8, 2015 9:46:08 AM
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I agree with you. They will penalize you but then continue to raise rates whenever they please. If I didn't have so many things saved on my DVR I don't want to lose I would cancel my plan at the earliest opportunity.

I agree with you. They will penalize you but then continue to raise rates whenever they please. If I didn't have so many things saved on my DVR I don't want to lose I would cancel my plan at the earliest opportunity.

Re: Signed a 1-year contract and then AT&T raised price

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