Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Posted Jun 3, 2014
3:06:47 PM
Property Damage
Edited by Phil-101 on Jul 23, 2014 at 11:31:15 AM

Hi,

 

I have been trying to get in touch with someone to fix the damage that was done to my property when ATT did the install.  It was a new install and they had to dig the front of the house to run the line.  When they dug the lines they cut the pipes for my spinklers.  When I told the installer he said he will fix the next day when they complete the installation.  When I checked my spinkler system 2 weekends ago I saw the water bubbling up at the location where the hole was and the sprinklers are not working.  The installer simply covered up the hole with the dirt and did not fix it.  I have made numerous atempts to get someone from customer service to help and they gave me some bogus claim number of P*****.  When I call ATT they tell me that they don't know what number that is for and I was promised a call from a service tech the next business day for an inspection.  It has been 2 weeks and no one has followed up.  Any suggestions.  I think I just sent a PM but have no confirmation

Hi,

 

I have been trying to get in touch with someone to fix the damage that was done to my property when ATT did the install.  It was a new install and they had to dig the front of the house to run the line.  When they dug the lines they cut the pipes for my spinklers.  When I told the installer he said he will fix the next day when they complete the installation.  When I checked my spinkler system 2 weekends ago I saw the water bubbling up at the location where the hole was and the sprinklers are not working.  The installer simply covered up the hole with the dirt and did not fix it.  I have made numerous atempts to get someone from customer service to help and they gave me some bogus claim number of P*****.  When I call ATT they tell me that they don't know what number that is for and I was promised a call from a service tech the next business day for an inspection.  It has been 2 weeks and no one has followed up.  Any suggestions.  I think I just sent a PM but have no confirmation

Property Damage

[ Edited ]
2,444 views
11 replies
(2) Me too
(2) Me too
Reply
View all replies
(11)
0
(0)
  • Rate this reply
View profile
Jun 4, 2014 8:44:53 AM
0
(0)
Community Manager

Hello, dannyny18!


Thanks for posting. I'm sorry to hear about the damaged sprinkler system. We would certainly appreciate the opportunity to investigate further, so click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, dannyny18!


Thanks for posting. I'm sorry to hear about the damaged sprinkler system. We would certainly appreciate the opportunity to investigate further, so click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Property Damage

2 of 12 (2,392 Views)
0
(0)
  • Rate this reply
View profile
Jun 30, 2014 2:18:24 PM
0
(0)
Tutor

Hi,

 

I am still waiting for the sprinkers to be fixed.  Someone came out and looked at it.  They said it was fixed but when I turned on the sprinkers it is still not working.  Not sure how they can say it was fixed if no one was home to test it before they left.  I called them back and they had a 'landscaper' call me to schedule a time to come out to fix it again.  I left work early on the day of the appointment to meet the landscaper but no one showed up.  This is so frustrating beause it is getting hotter here in Dallas and the customer service is really frustrating with ATT

 

Hi,

 

I am still waiting for the sprinkers to be fixed.  Someone came out and looked at it.  They said it was fixed but when I turned on the sprinkers it is still not working.  Not sure how they can say it was fixed if no one was home to test it before they left.  I called them back and they had a 'landscaper' call me to schedule a time to come out to fix it again.  I left work early on the day of the appointment to meet the landscaper but no one showed up.  This is so frustrating beause it is getting hotter here in Dallas and the customer service is really frustrating with ATT

 

Re: Property Damage

3 of 12 (2,284 Views)
0
(0)
  • Rate this reply
View profile
Jun 30, 2014 2:24:22 PM
0
(0)
ACE - Master

 

We've had all this rain and everyone is under Stage 3 water restrictions, so at least your yard isn't burning up.

 

Seriously, though, ATT is probably going to pay the landscaper/irrigation guy so I'd try to get his number and get in contact with him.

 

We've had all this rain and everyone is under Stage 3 water restrictions, so at least your yard isn't burning up.

 

Seriously, though, ATT is probably going to pay the landscaper/irrigation guy so I'd try to get his number and get in contact with him.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Property Damage

4 of 12 (2,281 Views)
0
(0)
  • Rate this reply
View profile
Jul 1, 2014 8:52:53 AM
0
(0)
Tutor

The irrigation guy never made it out and the ATT worker was the one that scheduled him to come out and he didnt show up. 

The irrigation guy never made it out and the ATT worker was the one that scheduled him to come out and he didnt show up. 

Re: Property Damage

5 of 12 (2,253 Views)
0
(0)
  • Rate this reply
View profile
Jul 1, 2014 9:17:43 AM
0
(0)
ACE - Master

Are you dealing with Sedgwick, the insurance company?

 

We had damages a few years back (install tech fell through the garage ceiling) and had to deal directly w/Sedgwick.  In our case with damages to our home and auto, we got estimates and Sedgwick mailed us a check.

Are you dealing with Sedgwick, the insurance company?

 

We had damages a few years back (install tech fell through the garage ceiling) and had to deal directly w/Sedgwick.  In our case with damages to our home and auto, we got estimates and Sedgwick mailed us a check.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Property Damage

6 of 12 (2,246 Views)
0
(0)
  • Rate this reply
View profile
Jul 23, 2014 8:44:34 AM
0
(0)
Tutor

The tech came out and fixed it....

The tech came out and fixed it....

Re: Property Damage

7 of 12 (2,183 Views)
0
(0)
  • Rate this reply
View profile
Jul 23, 2014 11:05:21 AM
0
(0)
Community Manager

 

That's great, thank you for sharing!

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

 

That's great, thank you for sharing!

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Property Damage

8 of 12 (2,173 Views)
0
(0)
  • Rate this reply
View profile
Mar 17, 2016 2:24:29 PM
0
(0)
Contributor
Edited by cathy2981 on Mar 17, 2016 at 3:11:52 PM

At&t installed new cable on my street and they ran a device to create a channel for the cable. They ran this machine under my paver driveway and when they did that, it pushed up on the pavers the entire width of my driveway. They also killed my grass but that is not important to me as the driveway. Please get back to me as soon as you can, i can be reached at [edited for privacy – please do not post personal information]

 

thank you

At&t installed new cable on my street and they ran a device to create a channel for the cable. They ran this machine under my paver driveway and when they did that, it pushed up on the pavers the entire width of my driveway. They also killed my grass but that is not important to me as the driveway. Please get back to me as soon as you can, i can be reached at [edited for privacy – please do not post personal information]

 

thank you

Re: Property Damage

[ Edited ]
9 of 12 (983 Views)
0
(0)
  • Rate this reply
View profile
Apr 12, 2016 11:06:32 AM
0
(0)
Contributor

They have had a "private" directional bore contractor in our neighborhood Derringer Circle East in Jacksonville FL for the past couple of days Not one speaks english and no markings on the trucks so no one to complain to about the tearing up of landscaping or the trash and scraps left in the yards.

One of the neighbors said they thought they saw Genesis on one of the trucks but no one can find a Genesis Directional Bore Company.

I along with a few of the neighbors were actually thinking of switching our service to ATT but if this is how they do business, I believe I would be better off calling a community meeting and having them booted from our community and go Comcast exclusive.

Just saying

They have had a "private" directional bore contractor in our neighborhood Derringer Circle East in Jacksonville FL for the past couple of days Not one speaks english and no markings on the trucks so no one to complain to about the tearing up of landscaping or the trash and scraps left in the yards.

One of the neighbors said they thought they saw Genesis on one of the trucks but no one can find a Genesis Directional Bore Company.

I along with a few of the neighbors were actually thinking of switching our service to ATT but if this is how they do business, I believe I would be better off calling a community meeting and having them booted from our community and go Comcast exclusive.

Just saying

Re: Property Damage

10 of 12 (804 Views)
0
(0)
  • Rate this reply
View profile
Apr 12, 2016 11:22:31 AM
0
(0)
ACE - Expert

kayefly wrote:

They have had a "private" directional bore contractor in our neighborhood Derringer Circle East in Jacksonville FL for the past couple of days Not one speaks english and no markings on the trucks so no one to complain to about the tearing up of landscaping or the trash and scraps left in the yards.

One of the neighbors said they thought they saw Genesis on one of the trucks but no one can find a Genesis Directional Bore Company.

I along with a few of the neighbors were actually thinking of switching our service to ATT but if this is how they do business, I believe I would be better off calling a community meeting and having them booted from our community and go Comcast exclusive.

Just saying


You have said you don't know who the boring company is.  I would seem that you likewise cannot know who they're working for.  But you're just going to assume they're with AT&T and call for community action based on... what, exactly?

 


kayefly wrote:

They have had a "private" directional bore contractor in our neighborhood Derringer Circle East in Jacksonville FL for the past couple of days Not one speaks english and no markings on the trucks so no one to complain to about the tearing up of landscaping or the trash and scraps left in the yards.

One of the neighbors said they thought they saw Genesis on one of the trucks but no one can find a Genesis Directional Bore Company.

I along with a few of the neighbors were actually thinking of switching our service to ATT but if this is how they do business, I believe I would be better off calling a community meeting and having them booted from our community and go Comcast exclusive.

Just saying


You have said you don't know who the boring company is.  I would seem that you likewise cannot know who they're working for.  But you're just going to assume they're with AT&T and call for community action based on... what, exactly?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Property Damage

11 of 12 (792 Views)
0
(0)
  • Rate this reply
View profile
Jun 3, 2016 1:37:05 PM
0
(0)
Contributor

I own a house in Kingsridge subdivision off hwy 92 in Woodstock. The workers installing the fiber optic line last Friday damaged my fence. How do I get someone out to look at it?

I own a house in Kingsridge subdivision off hwy 92 in Woodstock. The workers installing the fiber optic line last Friday damaged my fence. How do I get someone out to look at it?

Re: Property Damage

12 of 12 (396 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post