Contributor
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1 Message
Problems with EVERYTHING from Billing Issues to Service Problems
From 2/2/2016 I have had issues with Uverse billing and service. 2/26/16 started DirecTV issues with service and billing and 3/2/16 wireless service and billing.
I have been on the phone 3 times in excess of 3 hours with ATT trying to fix the problems, 5 times 1-2 hours and several more under an hour. Thought the problems were finally fixed with everything but wireless billing until I see my July bill. All of the phone changes repeated themselves and I have $124.55 phone bill for 1 month.
It is absolutly impossible to get to anyone who can help on the first time on teh phone. I am current 45 minutes into a call with ATT and every 5 minute minutes I am told to keep holding for help becasue the person who answered can't help.
How on earth can a customer FINALLY get major problems resolved????????????
ATTHelp
Community Support
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231.3K Messages
8 years ago
Hi @AcrappyTT,
We have received your message and look forward to working with you on this issue.
-ATTU-verseCare
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hannahnail
Contributor
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2 Messages
8 years ago
I despise AT&T
I have wasted SO MUCH time calling them about incorrect charges on my wireless and internet bill. AND IT IS STILL WRONG EVERY SINGLE MONTH. I strongly advise anyone to stay as far away from AT&T as possible. In my opinion, AT&T should have to explain their misleading offers and bill prices to Congress. AT&T, as far as I am concerned, is crooked and corupt. Customer service is so sneaky and misleading. I think AT&T should be ashamed of their greedily actions towards myself and the rest of the United States of America.
-Hannah Nail
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directv100
Scholar
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375 Messages
8 years ago
Makes you wonder if they are connected to WELLS FARGO
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hannahnail
Contributor
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2 Messages
8 years ago
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