Contributor
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1 Message
Loyalty to Existing Customers or New Customers
I've been with U-Verse since 2008 and have always paid my bills on time. I tried to renew my pricing for a 12 month period and they wouldn't allow me to renew without paying $22 more a month.
I called in secret as a potential new customer for a new account set up and ended up getting offered a deal where I'd only pay $16 more a month.
Why is AT&T more loyal to a customer who's never made a payment compared to someone who's always made their payments on time and has spent over $11k over the past 8 years?
No solution after talking to multiple disconnects department managers.
Oh.. worse part is.. even disconnects group after multiple times calling giving me different pricing. These people are a joke.
Anonymous
New Member
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25.7K Messages
9 years ago
The new customer promotions are just that......to lure new customers. I have a friend that has a different provider every year. He will get Time Warner Cable for a year under contract, then Uverse, then DircTV, etc. He just rotates to whomever will give him the best deal for a one year contract.
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