Contributor
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2 Messages
Internet speeds at less than 1Mb/s ... for the past two weeks ... time to switch back to comcast ...
About two weeks ago, my internet speeds dropped to avg <1Mb/s, this is not a wireless issue and started about two weeks ago. My speeds were consistently >20Mb/s until then. I am extremely dissappointed that ATT has not resolved this and will most likely require me to get on the phone for many hours and then wati for a tech to come to my house. The thought just stresses me out and since I have multiple providers in the area, I'm sure comcast would love to have me back.
Very dissapointed in ATT Internet. They should have the ability to monitor their network, detect issues, and resolve them without me going weeks with poor and unusable service.
~kenny
JefferMC
ACE - Expert
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35.1K Messages
10 years ago
Please click this
U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope 
in the upper right hand corner of this site) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
However, please consider that not all issues are AT&T's. You may find that your download speed is being impacted by upstream usage from sources such as: online backup, P2P filesharing, malware infection. You also categorically state that you know this is "not a wireless issue," but you don't share your evidence on how you know this.
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kennyspeer
Contributor
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2 Messages
10 years ago
It's not a wireless issue because i tested the speed directly from the modem with wireless disabled. That statement was thrown in since while groking the various forums, a common theme was to direct people to check their wireless.
Thanks for the link, I will send the request and see what happens ...
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi @kennyspeer,
We have received your message and look forward to working with you to resolve this issue.
-David T
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