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Posted Jul 14, 2014
6:29:36 AM
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Help in Richardson, TX

Can someone at ATT please listen.  Our entire neighborhood has had Uverse problems and multiple outages since July 4th.  Multiple households have had techs out who are able to get things working only to have it go out again.  Can anyone understand that there is obviously a bigger problem in the entire area that needs to be addressed?

Can someone at ATT please listen.  Our entire neighborhood has had Uverse problems and multiple outages since July 4th.  Multiple households have had techs out who are able to get things working only to have it go out again.  Can anyone understand that there is obviously a bigger problem in the entire area that needs to be addressed?

Help in Richardson, TX

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Jul 14, 2014 7:40:31 AM
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This is getting old, isn't it. Customer Care told me this morning he could see we had a line outage but is not allowed to report it per their procedures. All he can do is schedule a Prem Tech visit, then the Prem Tech must escalate to the line techs.
This is getting old, isn't it. Customer Care told me this morning he could see we had a line outage but is not allowed to report it per their procedures. All he can do is schedule a Prem Tech visit, then the Prem Tech must escalate to the line techs.

This is getting old, isn't it. Customer Care told me this...

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Jul 14, 2014 7:45:17 AM
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Edited by Taylarie on Jul 14, 2014 at 8:25:37 AM

I can tell you that the city council is aware and is dealing with AT&T at the corporate level. {Inappropriate content removed}

I can tell you that the city council is aware and is dealing with AT&T at the corporate level. {Inappropriate content removed}

I can tell you that the city council is aware and is deal...

[ Edited ]
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Jul 21, 2014 9:24:13 AM
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Community Manager

 

Hello @vaughnd @dgoddard1 

 

I'm very sorry for the service issues in your area, if it hasn't been resolved yet, please send a private message to our U-verse Specialists team by clicking here, and one of our managers will be happy to check on its status and help with whatever we can. Please include your name, phone number, account number and the best time you can be reached.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

 

Hello @vaughnd @dgoddard1 

 

I'm very sorry for the service issues in your area, if it hasn't been resolved yet, please send a private message to our U-verse Specialists team by clicking here, and one of our managers will be happy to check on its status and help with whatever we can. Please include your name, phone number, account number and the best time you can be reached.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Help in Richardson, TX

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