Tutor
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12 Messages
Date Change // Billing Change
My original due date with ATT since starting my U-Verse service over 4 years ago was the 3rd of each month. ATT made the decision to change the due date to the 1st of the month, sending a letter stating if this due date does not work let us know. It din't work for me. So since September 2014, every month we have called ATT, finally on Monday it seemed to have been switched back to my original date...but it really couldn't go that smooth.
I didn't ask to switch the due date--ATT did. Yesterday I recieved an email from ATT stating my total due Feb 3, 2015 is $275.51. Ugh, here we go again. Every month since this letter arrived I have spent no less than 2 hours on the phone with ATT. I call customer service and am informed that because I changed the due date there is a partial month charge AND the next month charge all due, when I just paid ATT $150.61 on January 2, 2015.
How is it possible that ATT changing a date causes me to have a nearly doubled bill, with the causal response from the customer service rep that next month it will go down--oh wow, thanks, I'm certain I have an extra $150 laying around.
Should television service really be this difficult?
mibrnsurg
Expert
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20.4K Messages
9 years ago
@918diane Contact ATT Customer Care on the link in my signature.
Send them a private message, on this link, and they should be able to give the help needed to solve your goofy billing problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done.
Include your account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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lynnzfamily
Contributor
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1 Message
8 years ago
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mibrnsurg
Expert
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20.4K Messages
8 years ago
Contact ATT Uverse Care on the link in my signature below.
Send them a Private Message, on this link, and they should be able to give the help needed to solve your Uverse billing and service problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact. I personally know as they've helped me on a DVR swap and gone above and beyond. They can do more than any phone rep can and stick w/it till it's done.
Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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0